- Report: #25276
Complaint Review: Capital One - Richmond Virginia
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Capital One
www.capitalone.com Richmond, 232285-5015 Virginia, U.S.A.
Phone:
800-258-9311
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Capital One Blackmail Fraudulent Practices Closed Account 8 months later trying to charge me for late fee plus absorbent interest Richmond Virginia
Basically I closed my accont with Capital One because I was being charged these high late fees($25.00) but when I called Capital One first my payment( because it goes to their p.o. box) must of been posted late because of the delay in pickup and thus billing so that's why I was charged a late fee
Who's fault is that? Then another time I received my bill extremely close to the due date(very little turn around time to pay it) when I called to complain about this they really had no answer thus I still had to pay late charge($25.00). I had requested this Capital One Visa Gold Credit Card in order to start to rebuild my credit but I started torealize that it wasn't helping me at all in this area.
When I called Capital One to close my account but they said I would have to wait until the end of the billing cycle. So I waited. Then in August of 2001(8 months ago)I called and asked for the total amount due to close out this account and the Capital One Representative told me the amount. I wanted to pay it off with my Credit Union Visa so there would be no delay but she said they could accept that for payment but not for payment if I was closing the account so I told her I was going to the bank either today or tomorrow to purchase a cashier's check and would then put it directly in the mail.
I specifically asked the Capital One Rep. if I owed for any other/additional charges and she said she gave me the correct total amount due under this situation. Well, to my surprise 8 months later I am receiving habitual phone calls from this unknown OSI company(who left no defining messages). So I called them back(1-866-472-8221 Ext.3085) and talked to Mr. Harmon who wanted me to voluntarily pay a late fee of $25.00 plus interest which amounted to $236.00.
I was stunned and told him I already closed my Capital One account 8 months ago and did not owe them a dime.I asked Mr. Harmon for the Capital One telephone number because I wanted to talk to them direct. He said he could have me pay 118.27 and the matter would be closed or this could be a filed against my credit that I was trying to rebuild.
I was upset and mad and told him I would seek legal counsel because this sounded like fraud. Mr. Harmon pointed out candidly that it probably will cost me more money to hire a lawyer then to pay this amount to him. I insisted upon the Capital One telephone number which after he gave me several wrong or not useable telephone numbers he said to call information because noone there had a correct number.
I did get a correct telephone number on my own but was at length finally transferred to a Ms.Nichols(1-800-258-9311 Ext. 4051501)who I would have to call during business hours.
I did talk to Ms. Nichols but to no avail. So, because I am an Elementary School Teacher(waiting to resume my job)I will have to wait and accumulate several paychecks to hire a lawyer to fight these blackmail/fraudulent practices of Capital One.
I only hope that I can afford a lawyer but I feel determined because this is a matter of ethics.Consumer Beware of Capital One and their Credit Card Practices!
Nancy
Ruskin, Florida
2 Updates & Rebuttals
Tammy
OKC,Oklahoma,
Put me in on your lawsuit
#2Consumer Comment
Thu, August 01, 2002
We also had credit cards with capital one. My bill is due on the 10 of each month and we paid it on the 10 by phone. On the 12 I received a letter that they received the payment, the amount and the current balance on the account. On the 15 of the same month they charged me a late fee and over the limit fee and reported me as being 30 past due. I had not even passed the grace period time when they filed it. I called and paid off the card and asked it to be closed. It is still opened. We received a bill for the annual fee and the late fee. Bull S@#%. No wonder they lost stock everyone is closing their accounts. It was the best move we ever made. If you get the law suit going and need my info contact me via rebuttal to this report. (Rip-off Report will coordinate this.) I will be happy to send you anything that maybe needed.
Ed
Houston,Texas,
free advice in your fight against Cap One.
#3Consumer Suggestion
Thu, July 25, 2002
Here is some free advice in your fight against Cap One. First, they will try to have you arbitrate your claims based on an alleged contract modification effective 1/31/02. That alleged modification may not hold up in court. Moreover, if you closed your 8 months ago, you would not be subject to the modification even if enforceable. Second, Capital One's Customer Agreement appears tilted in your favor. Check out the provision relating to "Closing Your Account." Although you appear not to have closed it in writing, they appear to have acquiesced in your closing. Check your billing statements for an acknowledgement that your account will be closed when your balance equals zero. It is disturbing that a school teacher must deal with Cap One's crap. You may be happy to know that its stock dropped 39.76% in one day last week. Moreover, the regulatory agencies are making their tactics harder to get away with, and will even effect the way they report their "earnings."
