- Report: #1460403
Complaint Review: CarComputer Exchange - Cary North Carolina
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Author Confirmed
Why?
CarComputer Exchange
481 James Jackson Ave Cary, 27513 North Carolina, United States
Phone:
1-888-875-2958
Web:
https://carcomputerexchange.com
Categories:
Business Rating:
(0)
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CarComputer Exchange INCOMPETENT COMPANY!! Cary North Carolina
This company claims to sell rebuilt computers for cars and trucks offering (How quickly will you ship my computer?
We ship everything within 24-48 hours after we receive your order in most cases. We ship most everything USPS Priority or FedEx Ground.
I ordered my replacement computer and paid by credit card. They immediately took the money from my credit card transaction as verified by my credit card bank. After about a week of NOT receiving my order I called the company at (1-888-875-2958) as clearly indicated on their website.
The first call went to voice mail where I left my information expecting a return call as stated in the voice mail..........NO RETURN CALL!
I then called again 2 days later where I spoke with a gentleman who informed me they were just finishing up the order and it would be shipped that afternoon. There was NO SHIPMENT!
I then called again 4 days later when I hadn't yet received my order. This time I spoke with a female CSR who informed me it might be ready for shipment in about 5 days! WHAT???
At that time I informed them to cancel my order and credit my credit card as I would purchase it elsewhere! SHE JUST HUNG UP ON ME!!
I called my credit card bank and protested the charge to be sure the transaction was canceled and at that time..........not never or weeks later!
I reordered the computer elsewhere with guaranteed shipping within 24 hours. A few more bucks but well worth it as I needed the part ASAP. I have serious medical issues requiring me to have a competent running vehicle. These people could care less!!
I recommend if you are in need of replacement automotive computer parts to look elsewhere! There are many other distributors out there. I have learned from the past when online sites post their own customer reveiw scores and reveiws to STAY AWAY!! I've learned my lesson.........never again!
