- Report: #495511
Complaint Review: Casablanca Express - woodland hills California
Reported By:
ginalstanley -
lakewood, Washington, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Casablanca Express
po box 4399 woodland hills, 91365-4399 California, United States of America
Phone:
8003152065
Web:
N/A
Categories:
Business Rating:
(0)
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Casablanca Express worldmark by wyndham bait and switch,flat out lied,scam,they make money off of your free trip that you just paid for. woodland hills, California
Come to our 90 min presentation and receive a FREE trip to Vegas, sea side or
Plus a $100.00 gas card, WOW you also receive a $25.00 American express card.
The gas card and American express are valid.
The FREE trip however, thru
6 weeks before your travel date Casablanca contacts you and lets you know you can up grade your travel accommodations from a economy class to a luxury resort on the beach for only $88.00 plus the $50.00 you initially have to send in for the room taxes.
I give
I receive a conformation in the mail with my travel dates and hotel as well as a voucher that I need to give to the hotel when I arrive.
All of my reservations are in place I am ready to go on my FREE trip.
I receive a phone call from
I ask how it can be cancelled when I have paid my money and received a conformation.
Isnt a conformation confirming your reservations?????
I contact the Best Western and find out that they do have a vacancy but at an ocean view room and at a higher rate. I also find out that the cancellation was made by
The long and short of it is,
They get you to pay for an upgrade, and then knowing full well they are only contracted a few rooms at the best western end up sending people over to another hotel where there contracted rate is only in the $40.00 a night range.
You do the math.
$88.00 for 2 nights
$50.00 for taxes
= $138.00
9% in taxes=$3.60 a night
X 2 nights= $87.20
1 Updates & Rebuttals
Joel
Canoga Park,California,
U.S.A.
CASABLANCEA IS NOT A SCAM, YOU DIDN'T DO YOUR HOMEWORK!
#2Consumer Suggestion
Sat, October 03, 2009
I get PLENTY of Free trips from Casablanca. You simply don't know how to communicate with them. They make their $$$ on UPGRADES, and no-shows.
YOU MUST REFUSE ALL UPGRADES FROM THEM. LET THEM BOOK IT AND YOU UPGRADE WITH THE HOTEL DIRECTLY.
ALSO WITH AIR, THEY GIVE YOU THE WORST POSSIBLE TIMES. THEY DON"T TELL YOU ANY AIRLINE WILL LET YOU FLY STANDBY AT NO CHARGE ON ANY OTHER FLIGHT THE SAME DAY!
CASABLANCA MAKES MONEY BY WORKING WITH PEOPLE LIKE YOU! I AM THEIR WORST ENEMY, SINCE THEY LOSE EVERY TIME WITH ME!
