Tara
Cincinnati,#2UPDATE Employee
Mon, February 25, 2008
Richita, I was notified of your situation and would like to respond. You stated in your report that you were "never notified" of court proceedings that were taken against you by said Creditor. Ohio Civil Rules of Procedure state the Court where the complaint was filed, must *confirm* you were served properly with notice of the pending action. You were either served by Certified Mail or, if you refused to sign for it or you failed to pick it up from the post office, it was sent to you via regular mail. Secondly, when receiving the letter you indicated in your complaint, you must follow the instructions carefully, there are time limits imposed on you by the court, not the creditor. If your response to the letter came past the deadline, the creditor has to move forward otherwise, they would miss the deadline set by the court to move forward with the proceedings. You state you've called the creditor several times. My records indicate you contacted the Creditor on February 11th, 2008 and your call was returned at 11:18am, the same day. A voicemail message was left for you to return the Creditor's call. Additionally, I am unaware of any collectors from this office treating you with disrespect, and show that you have not contacted this office to state a complaint regarding collection practices. Cashland strictly adheres to industry standards regarding debt collection policies. Each of the Representatives is extensively trained to ensure that our collection policies comply with applicable law and industry standards. Cashland values our customer base and the loyalty of our customers. Our Representatives are trained to be courteous and respectful. I sympathize with your situation and hope to speak with you to give you additional information to guide you through your current process. Please contact us at the number on your paperwork.