- Report: #1079164
Complaint Review: Cautivadora NY & Living Social - Brooklyn New York
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Author Not Confirmed
Why?
Cautivadora NY & Living Social
PO Box 156 Brooklyn, 11210 New York, USA
Phone:
1-877-601-0001
Web:
http://www.cautivadora.com/
Categories:
Business Rating:
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Cautivadora NY & Living Social Living Social Travel Hammock Deal is SCAM Brooklyn New York
Living Social was running a discount deal on Travel Hammocks, I purchased TWO of these deals in the beginning of July. I immediately visited the website for Cautivadora to make my purchase, I was floored by the $16 charge for shipping (EACH CHAIR). The terms and services you have to agree to states that for deal sites, it will take about 4-6 weeks for delivery.
I tried to contact them through out the month of July just to get confirmation on the anticipated ship date, but I never was able to get through, not by phone nor a response on email. August 2nd I received an email stating my order was processing, I assumed that my chairs were being shipped, since it was within that 4-6 week timeline.
Two weeks later I have had yet to receive either one of my orders nor have I been able to get any answers in regards to them. I reached out to the company on their facebook page where I received this response...
Friday
6:51am
We apologize for the inconvenience and that it has taken so long to write back. Your order did not ship yet. Cautivadora has not shipped any hammocks. Cautivadora was not paid for the hammocks by Living Social. Cautivadora was depending on the money to get products shipped and was to be paid an initial payment a month ago but hasn't received any money. Please do not tell my boss as I will get fired but this is the truth and I feel people should know it is not fair that Cautivadora is being beat up when it is not our fault. We will refund your shipping if you would like. We have been receiving an average of 4000 calls a day and 3000 emails a day due to the hammock deal which sold 14000. Mostly people like you looking for the order. Sorry you could not get through.
I immediately proceeded to talk to a represenative on Twitter, who told me that they had just confirmed orders were being shipped. Another represenative emailed me and told me that they were not able to get in contact Cautivadora and that they would be able to issue me a refund for the cost of the deals but in "deal bucks". I've spent $32 in shipping on top of the $98 I spend for the deals.... At this point, there is nothing on the Living Social site that will interest me any longer.
I've dont my research on Living Social, it's no secret that they have had their fair share of financial issues and predictions show that the company will not be around in 2014. I do not plan on accepting any type of deal bucks on their behalf. I suggest Living Social find a more reputable solution to this problem and try to order something comprable for these customer. The customers should not be the ones having to clean up or trouble shoot this disaster.
I'm hoping that enough people file a report so that something is done about this. 14,000 orders that apparently no one has received. If Living Social never paid Cautivadora then what did they do with our money?
