- Report: #564190
Complaint Review: Cell2get.com - Brooklyn New York
Reported By:
Michelle -
Fort Jennings, Ohio, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Cell2get.com
1316 Avenue M Ste2 Brooklyn, 11230 New York, United States of America
Phone:
1-877-518-2355
Web:
Cell2Get.com
Categories:
Business Rating:
(0)
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Cell2get.com selling used phones as brand new and charging restocking fees when returned Brooklyn, New York
Do not use this company!!!
I ordered a cell phone from this website 12-9-09. They advertise all phones as brand new phones. I did not receive this phone until 12-23-09. It was supposed to be free 3 day shipping. This was after I had called the phone number listed on the website more than once to talk to someone. When I received the phone it was used. It had 1 1/2 hrs of talk time & numerous scratches. I immediately called this company back & was told I was wrong the time was from them unlocking the phone. (A brand new phone does not need unlocked!)and the scratches must have happened in shipping. It was also in a different brand box with no owners manual. But if I wasn't happy I could return the phone.
To make a long story short I returned the phone expecting a full refund of the purchase price since the merchandise was not as described. I was only refunded about 70% of the price & the remainder was kept as a restocking fee! I could understand this if I had just changed my mind about the purchase but I didnt.I paid for a brand new phone & expected a brand new phone. I am currently disputing this with my credit card company for a full refund.
This website is very crooked!! Beware!!
