- Report: #203391
Complaint Review: Cellularchoices.net - Inphonic.rebatestatus.com - White Bear Lake Minnesota
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Author Confirmed
Why?
Cellularchoices.net - Inphonic.rebatestatus.com
White Bear Lake, 55110 Minnesota, U.S.A.
Phone:
866-816-5873
Web:
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Cellular Choices.net - Rebatestatus.com -Inphonic.rebatestatus.com rebate ripoff never gave a rebate constantly changing the processing shipping dates White Bear Lake Minnesota
I have actually contacted these companies, via email numerous times. I'd never found a telephone number for them until I came to this site. I sent my rebate claim form in within the 180 210 day window. I actually sent it off on the 182 day. It took a while to be received and entered into the computer. When it was finally entered into the system, there was a your rebate is currently being processed message.
I checked at the 8- week mark and the rebate was still being processed. I checked again at the 10-week and 12-week marks and the rebates were still processing. It shouldn't take that long for anything to process. I used the customer service form to email the company to see if anything was wrong and got a generic reply stating that my rebate was currently being processed and would be shipped as soon as it was ready. I said okay, I guess their backed up so I'll give them another couple of weeks.
Well about 2 or 3 weeks later (this would be the 15th-16th week after submitting my form), I checked again and the status still hadn't changed. I started getting frustrated because if I had correctly submitted in my claim on time, then they should correctly return my check on time. I emailed them via their online form again to see if there was anything wrong with my claims as to why they were taking so long to be processed. My reply was the same generic message I'd received before, your rebate is currently being processed.
I replied to and sent them a direct message asking what the hold up was and if there was a problem with the rebate claim forms. I received a message saying, no problems, we're just processing and you should receive your rebate within 10-12 weeks. Was I upset, I had just waited over 18-20 weeks and now they were telling me another 10-12? About a week later, I checked the status of both of my claims and estimated date had been changed to July, 21, 2006. I was a little upset considering I had to wait another month, but I was relieved to finally have a date.
I haven't received my refunds so I checked the rebate status today and got a message saying:
We are currently unable to approve your rebate for the reason listed below.
InPhonic is reprocessing your submission with a new service provider and will contact you with further information regarding your rebate request.You will receive a letter or postcard describing this problem. The letter or postcard may have instructions on how to correct this error.
That's really messed up. Not only have I not received any postcard or notification of a problem, but I turned in my rebate perfect, I even made copies of all the stuff I sent in and the date I sent it. There are no problems. I feel like they are just going to keep giving me the run around and eventually they'll start telling me there's a problem with this and a problem with that. I started looking around and noticed that I'm not the only one with a problem like this. Apparently, this company has a history of cheating customers. I have emailed both rebatestatus.com and cellularchoices.net regarding this situation.
Sheena
Raeford, North Carolina
U.S.A.
I checked at the 8- week mark and the rebate was still being processed. I checked again at the 10-week and 12-week marks and the rebates were still processing. It shouldn't take that long for anything to process. I used the customer service form to email the company to see if anything was wrong and got a generic reply stating that my rebate was currently being processed and would be shipped as soon as it was ready. I said okay, I guess their backed up so I'll give them another couple of weeks.
Well about 2 or 3 weeks later (this would be the 15th-16th week after submitting my form), I checked again and the status still hadn't changed. I started getting frustrated because if I had correctly submitted in my claim on time, then they should correctly return my check on time. I emailed them via their online form again to see if there was anything wrong with my claims as to why they were taking so long to be processed. My reply was the same generic message I'd received before, your rebate is currently being processed.
I replied to and sent them a direct message asking what the hold up was and if there was a problem with the rebate claim forms. I received a message saying, no problems, we're just processing and you should receive your rebate within 10-12 weeks. Was I upset, I had just waited over 18-20 weeks and now they were telling me another 10-12? About a week later, I checked the status of both of my claims and estimated date had been changed to July, 21, 2006. I was a little upset considering I had to wait another month, but I was relieved to finally have a date.
I haven't received my refunds so I checked the rebate status today and got a message saying:
We are currently unable to approve your rebate for the reason listed below.
InPhonic is reprocessing your submission with a new service provider and will contact you with further information regarding your rebate request.You will receive a letter or postcard describing this problem. The letter or postcard may have instructions on how to correct this error.
That's really messed up. Not only have I not received any postcard or notification of a problem, but I turned in my rebate perfect, I even made copies of all the stuff I sent in and the date I sent it. There are no problems. I feel like they are just going to keep giving me the run around and eventually they'll start telling me there's a problem with this and a problem with that. I started looking around and noticed that I'm not the only one with a problem like this. Apparently, this company has a history of cheating customers. I have emailed both rebatestatus.com and cellularchoices.net regarding this situation.
Sheena
Raeford, North Carolina
U.S.A.
2 Updates & Rebuttals
Sheena
Raeford,North Carolina,
U.S.A.
Rebate is supposed to come in 10-14 days...
#2Author of original report
Wed, August 02, 2006
Thank you for the information... I recently received an email saying the following: Dear xxxxxxxx, Thank you for your inquiry. Please be advised we are currently updating our website. You may not be able to monitor your status online until this process is completed. After review of your account, your rebate(s) has been approved for payment and are in the final check approval process. We have escalated an expedited check request in order to fulfill your rebates as quickly as possible. We ask that you please allow 10-14 business days for processing. Your check will be mailed to the following address: xxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxx If you are no longer at this address, please call us at 1.866.274.8573 to update your address as soon as possible. We sincerely thank you for your patience while we work diligently to complete this process. Should you need further assistance in the interim, please feel free to contact us. Sincerely, TAM Rebate Operations Department ***************************** I guess I will see what happens in 10-14 days....
Yiyuan
Centereach,New York,
U.S.A.
Don't wait, take action - we were all tricked by them before - who to call to get your refund!
#3Consumer Suggestion
Tue, August 01, 2006
Don't wait! Please take action. We are too kind-hearted and gave them too much credit, hope and trust. You are not alone -- we were all tricked by them before. Please take the following action: email Jon Delahay, office of president [email protected] and ask for speeding up the process. I complained to him and got a message stating "you checks are included in the next check run which is set to go out in 5-10 business days". Well, I will see what happened in the next 5-10 days. Consider the following contacts if your request is still delayed or not response. Federal Communications Commission http://www.fcc.gov/cgb/complaints.html U.S. Federal Trade Commission 600 Pennsylvania Avenue, NW Washington, DC 20580 Tel: 202-326-2222 www.ftc.gov Northeast Region Federal Trade Commission 1 Bowling Green New York, NY 10004 For Consumer Complaint Calls: 877-382-4357 Send complaint to Better Business Bureau Office of the Attorney General http://occ.dc.gov/occ/site/default.asp Wendy J. Weinberg Assistant Attorney General (202)727-2870 or Ms. Carter, 202-727-2102. To fax your complaint, the number is 202-727-6546. If you are not comfortable with a call sue, Calling or contacting these people will get your money: STEINBERG, DAVID A 4510 JAMESTOWN RD BETHESDA MD 20816-1858 (301) 320-5260 [email protected] CURRAN, BRIAN J (703) 528-0008 (703) 248-9092 (703) 248-8965 [email protected] WINKLER, LAWRENCE S 11507 SKIPWITH LN POTOMAC MD 20854-1642 (410) 849-2118 (410) 849-3377 [email protected] WESTRICK, BRIAN T 5920 JOHNSON AVE BETHESDA MD 20817-3433 (301) 564-1411 [email protected] DONNELLY, TRIPP [email protected] (202) 256-4254 (202) 337-3635 (703) 812-3944 HOAG, JAY C (MAJOR SHAREHOLDER) (650) 473-1090 (831) 622-0950 (209) 599-9777 KEMP, JACK F (ON BOARD OF DIRECTORS) 13505 PINE RUN LN FREDERICKSBURG, VA 22407-2050 (540) 786-8504 Good luck
