- Report: #293126
Complaint Review: Central Florida Chrysler Jeep Dodge - Orlando Florida
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Central Florida Chrysler Jeep Dodge
8675 Commodity Circle Orlando, 32811 Florida, U.S.A.
Phone:
888-397-9151
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Central Florida Chrysler Jeep Dodge Deceptive Selling/Refund Practices Orlando Florida
I went to this dealership on 2007/11/18 to check the validity of a "prize". Since I was there, I figured I would see if they had anything that would get me lower monthly payments than what I currently have. I currently owe about $13K on a Ford Taurus which I pay $375/mo. The salesman showed me a Jeep which looked like they just traded it in that day and the previous owners just left everything in there. I told the salesman I didn't want to waste his time because I wasn't interested. He told me that he could probably get me into a new car for the same monthly payments. I wanted to see what he had to offer which was a 2007 Dodge Caliber.
During the course of the "sale", a manager came to me and said that he could get me the car, but I would have to sell the Taurus myself. I said that I wasn't comfortable with that because I've never sold a car before. He said that if I was unable to sell the car, then I just have to give it back to the bank and my "beacon" score goes down about 30 points, but I would already be in a new car so I would be building it back up. I still expressed concern about having a reposession and he made it sound like it was no big deal and that the only negative effect is my decreased score. I believed him so I proceeded.
Well, the next day, I found out what happens when a vehicle is reposessed. This guy NEVER made it clear that the vehicle would be auctioned and I would get stuck with the difference. If I had known that, I would not have taken the deal. I tried to return the vehicle in LESS than 24 hours and the same guy tells me how there's no "cool-off" period in Florida and that there is no returning the car. He said that if I don't sell the car, then just get a loan to pay the difference like it's not a big deal. I spoke to another manager to no avail and then to Julie Morelli.
At first when I told her about the incident, she sounded outraged and asked if she could call me back. Once she called back, her tone was just like everyone else. She asked me what I was looking for. I told her that I either wanted out of the deal, or they need to help me sell my Taurus. Once again, she asked to call back. When she did, she started beating around the bush and suggested things I could do and then finally said that the bottom line is that the car is mine and that they're not going to do anything for me.
The thing that sickens me is that nobody seems to care because they all got what they want. I can't believe that businesses are allowed to operate like this. I checked the BBB and they show 38 complaints in the past 36 months!
Brians1979
Orlando, Florida
U.S.A.
During the course of the "sale", a manager came to me and said that he could get me the car, but I would have to sell the Taurus myself. I said that I wasn't comfortable with that because I've never sold a car before. He said that if I was unable to sell the car, then I just have to give it back to the bank and my "beacon" score goes down about 30 points, but I would already be in a new car so I would be building it back up. I still expressed concern about having a reposession and he made it sound like it was no big deal and that the only negative effect is my decreased score. I believed him so I proceeded.
Well, the next day, I found out what happens when a vehicle is reposessed. This guy NEVER made it clear that the vehicle would be auctioned and I would get stuck with the difference. If I had known that, I would not have taken the deal. I tried to return the vehicle in LESS than 24 hours and the same guy tells me how there's no "cool-off" period in Florida and that there is no returning the car. He said that if I don't sell the car, then just get a loan to pay the difference like it's not a big deal. I spoke to another manager to no avail and then to Julie Morelli.
At first when I told her about the incident, she sounded outraged and asked if she could call me back. Once she called back, her tone was just like everyone else. She asked me what I was looking for. I told her that I either wanted out of the deal, or they need to help me sell my Taurus. Once again, she asked to call back. When she did, she started beating around the bush and suggested things I could do and then finally said that the bottom line is that the car is mine and that they're not going to do anything for me.
The thing that sickens me is that nobody seems to care because they all got what they want. I can't believe that businesses are allowed to operate like this. I checked the BBB and they show 38 complaints in the past 36 months!
Brians1979
Orlando, Florida
U.S.A.
2 Updates & Rebuttals
Brians1979
Orlando,Florida,
U.S.A.
Possible Fraud
#2Author of original report
Sat, January 26, 2008
I went to the bank today to get a copy of the loan application and it turns out that the dealer lied about my monthly income/rent, and how long I've been at my job/apartment, and my home phone number. According to what I've read, and what the bank told me, this constitutes fraud and is grounds for cancelling the loan. I realize this probably happens quite often, but it goes un-reported because the borrower intends on keeping the car. I don't know how it's going to pan out, but I will update this report again as soon as I find out.
Jim
Orlando,Florida,
U.S.A.
What Have You Learned Here???
#3Consumer Suggestion
Sat, December 22, 2007
Brian: Apparently you have alot to learn regarding finance. That's not necessarily bad-unless-you go into a deal without knowing exactly what happens. However, I am somewhat miffed that you don't already know enough to have avoided this. When you bought the first car, you signed a contract to repay the loan. The only way you "get out" of that contract is to repay that loan. When they do a repo, you STILL owe the money. They sell the car at auction and if there's a "deficiency" you pay it. The "deficiency" is the difference between what the car sold at auction for and what you owe. But before that, you wanted to trade in a car on which you still owe $13,000 I think you said. What do you think would happen to the amount you still owe? Do you think it just goes away? What would have happened is that $13,000 would have been rolled into the new loan and you would have been paying for two cars but driving one. Does that make sense? This was an expensive lesson for you. Whether or not your Beacon would go down just 30 points, I don't know. However, you should have known enough about finance to know what that salesman told you would result in a GREAT BIG BLACK MARK on your credit. Secondly, you went into the store with stars in your eyes. You just had to have that new car, didn't you? See anything wrong with that Brian? You just had to have it, right? Now you'll have a long time to think about that mentality when you go into a dealership. Be well!
