- Report: #1067878
Complaint Review: Change My Address - Internet
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Author Not Confirmed
Why?
Change My Address
Internet, USA
Web:
https://www.change-my-address.com/Default.aspx
Categories:
Business Rating:
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Change My Address Charges you $19.95 before you know you're being charged and pays for Google AdSpace the be the first result when searching 'USPS change of address. Internet
Changemyaddress.com uses paid Google ad space to be the first result for search terms such as 'USPS change of address' or 'change my address Postal Service.' I ended up on their site because I had an item ship from Amazon today to a previous address and I wanted to make sure it was forwarded to me.
Since is was my first search result and I was in a rush, I filled out all of the information requested and glanced at the fine print before submitting and being redirected to the next page. The 2nd page asks for a few things, most notably your Credit/Debit card number and verification code. I know this should have been a red flag, but there was no price listed for payment on the page and I remembered paying a $1 fee last year throught the USPS after moving residences at that time.
It was until until I hit 'continue' that I realized I was not really on a page affiliated with the USPS and was very curious who I gave my debit card information to and whether ot not this scam was subscription-based. So, I navigate to their Contact page and low and behold, there is only a phone number. I called and was polite, because I realized I'd been mislead and the woman informed me that there is only a one-time fee of $20, I didn't argue, but she made sure to tell me that it is noted on their website that they do not have an affliation with the USPS.
While I am upset that I was so easily directed to their page, my main frustration was that at no point during my submission was I informed of the amount that would be charged to me until after-the-fact. Be mindful of your results when using a search engine, because there are plenty of companies just like Changemyaddress.com that are looking to lead you to their site merely by paying to be the top-result for the words you search.
I got duped, I can admit, but this company definitely knows what they are doing and how to get information from you very easily without disclosing the bill until it has been charged.
