Complaint Review: Chapel Sales - Mt. Laurel New Jersey

I received a refund check in the amount of $35 for the one order that I cancelled within the 3-day cooling off period. The interesting thing was that even though the check was mailed on 8/29, the date on the check was 7/16. This was the day that they told me that they were processing the refund and that it would take 4-6 weeks before I got the refund. So they cut the check and basically sit and wait to see if the customer remembers that they requested a refund (and when they did) and if/when the person remembers, then they mail the check. Meanwhile, they hold your money for an additional 4-6 weeks. Oh well, enough griping. I got the refund for the one order and still waiting to see if the other order results in a magazine (subscription reduced in length covered by the initial deposit).

It's been 6 weeks since the refund request was put into their system (they told me it would take 4 to 6 weeks for me to receive the refund). I e-mailed Chapel Sales again to inform them that the 6 weeks had elapsed and no refund has been received. I'll post again when/if I hear back from them. Still waiting for the startup of the other subscription (the one that they said it was too late to cancel, but they did offer me a shorter-term subscription paid for by the initial deposit - without requiring any more money on our part).

Received the following e-mail at 8:30 this morning: Order # P198505 has been sent to the refund dept for refund of the full $ 35.00. Now to see if I actually get the money for this refund as well as the Catholic Digest for the other order.

received this e-mail from Lakisha at Chapel Sales (this was on the Catholic Digest order - which was cancelled beyond the 3-day cooling off period) Dear Customer, At this time we cannot offer you a refund, it is beyond the three day cancellation policy. It simply states that you the buyer may cancel anytime prior to midnight of the third business day and receive a full refund. What we can do is offer you something for what you have paid, and you would not owe anymore. We do apologize about the inconvenience. Thank you, Lakisha and then she sent a follow-up e-mail: Follow up e-mail We do apologize for this inconvenience. We can send you one year of Catholic Digest at no extra cost . Thank you, I replied: Lakisha, Understandable on the Catholic Digest (P198497), but on the Baseball Digest (P198505), I sent the cancellation notice on the 3rd day. I do expect to get a refund of the $35 paid for that order. JR And I have not heard back from her yet (it's only been a few hours). Now..it remains to be seen whether I do get the one-year subscription to Catholic Digest and whether I get the $35 back that I paid towards the Baseball Digest subscription, but it does seem like they are trying to work with me. JR

I received an e-mail from Ken (ken at chapelsales dot com) saying that they would need the date of Sale and the name and/or Code # of the salesperson. I've provided that to them and let's see if they process my cancellation of the orders for which partial payment was made on 6/25.