- Report: #924542
Complaint Review: Charcoal Grill Manitowoc - Manitowoc, WI Internet
Reported By:
Burned4Good -
Barry, Texas, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Charcoal Grill Manitowoc
4101 Harbor Town Lane, Manitowoc, WI, Internet, United States of America
Phone:
Web:
www.charcoalgrill.com/locations/manitowoc
Categories:
Business Rating:
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Charcoal Grill Manitowoc Restaurant Ripoff, Internet
On the evening in question my wife and I were seated on the patio at around 6:00, the sun was still up. In the process of waiting 2 hours for our food it got dark, very dark since their was only one light working on the patio. The manager refused to move us inside even though the restaurant was nearly empty. We had to eat by the lights in our Iphones.
The food was average at best but the fun began when we recieved the bill. It was padded with an 18% tip. After the time and service received a 5% tip would have been overly generous. They obviously relized that thus the attempt to extort the 18%. We refused and the manager, James, offerered to call the police. Mind you we had no issue with the bill for the food or drinks only the tip. He never called the police and our phones were dead from needed the light.
After being held against our will for about an hour we forced our way out of the location leaving the full bill including the required ransom for the server. The manager pursued us all the way through the parking lot still attempting to hold us. After leaving the property we parked at a nearby gas station and called the police ourselves.
Charcoal Grill corporate refuses to get involved since this is a franchised location. The general manager and franchise owner as of this writing refuse to contact us via email, phone, mail or lawyer. This restaraunt is a complete RIPOFF and obviously believes they can EXTORT money from their customers with no regard for customer service, safety or law. STAY AWAY from CHARCOAL GRILL!
The food was average at best but the fun began when we recieved the bill. It was padded with an 18% tip. After the time and service received a 5% tip would have been overly generous. They obviously relized that thus the attempt to extort the 18%. We refused and the manager, James, offerered to call the police. Mind you we had no issue with the bill for the food or drinks only the tip. He never called the police and our phones were dead from needed the light.
After being held against our will for about an hour we forced our way out of the location leaving the full bill including the required ransom for the server. The manager pursued us all the way through the parking lot still attempting to hold us. After leaving the property we parked at a nearby gas station and called the police ourselves.
Charcoal Grill corporate refuses to get involved since this is a franchised location. The general manager and franchise owner as of this writing refuse to contact us via email, phone, mail or lawyer. This restaraunt is a complete RIPOFF and obviously believes they can EXTORT money from their customers with no regard for customer service, safety or law. STAY AWAY from CHARCOAL GRILL!
1 Updates & Rebuttals
Ashley
springfield,Missouri,
U.S.A.
Seems like your story is stretched
#2Consumer Comment
Thu, August 09, 2012
I'm in the same time zone as you, and its not even dark by 830 here. If you got there at 6 and were there two hours, the sun hadn't even set yet. I'm really confused as to how at 7 at night it was so dark you had to run your iphone light to see your food.
Something doesn't add up to your story.
You should have just left the money, with no tip and left. Tell them to call the police if they would like,but you are leaving. They were not "holding you against your will"
Did they tie you up? Hold you by gunpoint? Why didn't you just leave?
If they were holding you against your will why didn't you call the police yourself and press charges for holding you? How exactly did you force your way out of the patio? Did they have a barricade up preventing you from leaving? Was there a pen locking customers in until they gave them all thier money?
When you called the police from the gas station what happened? Were they concerned about your kidnapping and stalking by this manager? Did you press charges?
Your story doesn't add up. Why don't you rewrite your ripoff report without the obvious embellishments.
