- Report: #1076363
Complaint Review: Charter Communications - Cincinnati Ohio
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Charter Communications
Cincinnati, 45242 Ohio, USA
Phone:
1-877-654-8348
Web:
www.liveitwithcharter.com
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Charter Communications Live It With Charter Live It with Charter a Scam; Cincinnati Ohio
Well, I have a great report to share with this company which I have bent over backwards trying to get them to honor thier own programs and promises on.
Charter communications (a cable and internet provider) has a supposed reward program called "Live It With Charter" they spent lots of money doing tv advertisements for and email spam on the program claiming that the subscriptions services that you have will net you points towards cool stuff in thier rewards area.
enter the Scam. The reason I am calling this a scam is twofold and I will say why right now:
1.) The Points Earned never seem to get applied to the points balance for the services due to endless "technical problems".
2.) If you call and complain about the refusal of them to provide points they tell you they will fix this but rarely do unless a better business report or similar bad press like this site is done.
3.) Once you have spent several hours of your time talking supposed customer service reps in unending cirles you might get some points on your account granted the points are applied manually by a rep but not by the services you bought as the program states. This right here is why I call this a Rip Off or Scam. By the time they get around to giving you points they refuse to honor the points you earned previously and you dont get the points at all. In my particular case I had lost over 6 years of points (and to this very day they are not putting ANY points into my account even after multiple BBB complaints as well as customer service complaints) To be clear I am enrolled in thier rewards system and NOT getting any points for my services. This is false advertising.
4.) If in the unlikely event that you do get some points get ready to enjoy your worthless free prizes which consist of cables for a tv or cable splitters or RCA cables. Of course these are usually out of stock and so you cannot even get those.
5.) They have carefully made the rewards area only "available" for a 3 day window of time each month where the "real" rewards that you may request to exchange points for are. The kicker here is that all of the items are marked "temprarily out of stock" and never can be redeemed.
Thus this "Rewards" program fails to honor even the basics of what it advertises to customers that it can deliver.
This is a total Scam and if you enrolled in extra services like cable channels or more internet in the hopes of getting points or redeeming points you have essentially be defrauded of satisfaction.
1 Updates & Rebuttals
Tyg
Pahrump,Nevada,
Internal Promotion...
#2General Comment
Mon, June 23, 2014
Its an internal promotion, which means that since you have made such an a*s of yourself with all of your calls to the BBB ect, that THEY exempted YOU from this promotion. As it IS an internal promotion, they can cut you out of it AND ITS NOT ILLEGAL!!!!!! In fact, given both your admitting to causing issues when you don't get your way, and the fact that you are not receiving those points, pretty much tells anyone who reads your post that they got tired of listening to YOU. You sound like one of those people who likes to hold others accountable but when YOU are made accountable you tend to flip out. YOU are part of the problem. Awful nice of you to run your mouth online when YOU have 50% of the responsibility in the situation. See youre slandering them and THIS is where the problem is...... Thus this "Rewards" program fails to honor even the basics of what it advertises to customers that it can deliver. This is a total Scam and if you enrolled in extra services like cable channels or more internet in the hopes of getting points or redeeming points you have essentially be defrauded of satisfaction All YOU can say is that YOU have not benefited from the points program. YOU have no basis for making ANY type of statement that covers every customer. So good luck in your legal fight. Corporations are now actively going after people like YOU who feels its perfectly alright to spew YOUR version of the situation online. Im also betting that YOU were a coward about making the post. Did you perhaps contact them and let THEM know that you were about to make a highly one sided post?? No, that would mean that YOU had some integrity. So you make a ANONYMOUS post slandering them and give them no chance to respond. So how in ANY stretch of the imagination can we take what you have said as the truth? You have already shown your lack of integrity, which leads us down the path of a lack of honesty. Which means that ONLY the bullet points have any credibility. YOU are not receiving points and that's pretty much it. I would suggest that you learn a few things before you call them again. The main one would be WHY you are not receiving the points. As I said its an INTERNAL promotion. It can be cancelled, modified, or adjusted at ANY time for ANY reason. Im sure you would have known that if you had taken the time to read the information on the program. This means that they can keep YOU out of it for ANY reason they wish. Since you LIKE to start trouble one can safely assume that they just cut you off from that program. You probably made HIGHLY unrealistic demands and made the CSR persons night/day a living hell. People LIKE YOU are always shocked when THEY are punished for THIER behavior. You get what you give in this life. If you gave them a hardtime, then they have the right to give it right back to you. Imagine how many points you would have had if you had been a bit nicer.
