- Report: #605539
Complaint Review: Chase Bank Cardmember Services - Fort Lauderdale Florida
Reported By:
Vivian -
Sandy, Utah, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Chase Bank Cardmember Services
P.O. Box 551916, Fort Lauderdale, 33355 Florida, United States of America
Phone:
1-866-466-0079
Web:
www.chase.com/giftcard
Categories:
Business Rating:
(0)
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Chase Bank Cardmember Services CHASE BANK RIPS OFF CUSTOMERS WHO ARE VICTIMS OF FRAUD Fort Lauderdale, Florida
If you have purchased or received a CHASE Gift Card, you better use it quick and now! This is because if you have unexpected activities on your card, even if you did not lose the card, the bank tries to make money off of you and make you pay a fee to replace or close the account!
They tell you that there are fees associated with replacing the card and closing the account. Whether you choose to replace the card that has fraudulent activities or close the account completely, they make you pay a fee. They also tell you that this fee is not waivable, because apparently it takes them a lot of money to do so. Also, if you are arguing about the fraud, if you don't pay this replacement or account closing fee, they reverse the credit and you get NOTHING back!!! So I basically was threatened to pay the fee or I lose the $60 fraud amount.
They also make you a lot of trouble going back and forth with the whole investigation.
I though gift card is supposed to help you secure your credit card and money, and yet Chase is trying to make money off of you. I had my card in my possession the entire time, and never used it online either, and have only used it in restaurants. How is a gift card different from a regular credit card? If there is unusual activities on your card, the bank always refund you the amount immediately, replace the card for you immediately with no fees, and then investigate! So it's a lot more money to make gift cards?! Bank gift cards make you purchase them already, and now they ask you for replacement fee when I did not lose my card, but it has to be replaced because of fraud! Ridiculous! How come regular stores who sell gift cards never make you pay additional fees?!
Someone please tell me, am I being unreasonable?! So I'd like to warn everyone once again, if you have purchased and received a CHASE gift card, you better use it now and quick and never purchase from them again! American Express is the way to go, their cards never expire, no dormant fees and no replacement fees! CHASE has absolutely horrible customer service even though I have been their Credit Card customer for over 10 years and they tell me I have to replace the card, pay the fee in order to favour the dispute in my direction! I am a victim of a credit card fraud! Something is seriously wrong here I think.
They tell you that there are fees associated with replacing the card and closing the account. Whether you choose to replace the card that has fraudulent activities or close the account completely, they make you pay a fee. They also tell you that this fee is not waivable, because apparently it takes them a lot of money to do so. Also, if you are arguing about the fraud, if you don't pay this replacement or account closing fee, they reverse the credit and you get NOTHING back!!! So I basically was threatened to pay the fee or I lose the $60 fraud amount.
They also make you a lot of trouble going back and forth with the whole investigation.
I though gift card is supposed to help you secure your credit card and money, and yet Chase is trying to make money off of you. I had my card in my possession the entire time, and never used it online either, and have only used it in restaurants. How is a gift card different from a regular credit card? If there is unusual activities on your card, the bank always refund you the amount immediately, replace the card for you immediately with no fees, and then investigate! So it's a lot more money to make gift cards?! Bank gift cards make you purchase them already, and now they ask you for replacement fee when I did not lose my card, but it has to be replaced because of fraud! Ridiculous! How come regular stores who sell gift cards never make you pay additional fees?!
Someone please tell me, am I being unreasonable?! So I'd like to warn everyone once again, if you have purchased and received a CHASE gift card, you better use it now and quick and never purchase from them again! American Express is the way to go, their cards never expire, no dormant fees and no replacement fees! CHASE has absolutely horrible customer service even though I have been their Credit Card customer for over 10 years and they tell me I have to replace the card, pay the fee in order to favour the dispute in my direction! I am a victim of a credit card fraud! Something is seriously wrong here I think.
