Complaint Review: Chase Bank - Wilmington Delaware

I have proof that they did. I paid electronically on Jan 16 at 3:00pm (actually thats the time stamp) that shows when chase recieved my payment from my other bank. Now, there rules state if by internet its deadline is 4pm est. Well, guess what? My payment was by internet and it WAS rec by chase at 3pm est. They took my 3.99 fixed rate (it was for years from assoc natl bank bp) and made it 29.99. Oh, yeah, they waved the fee of 39. but didnt mention that the rate would still be 29.99. The acct is closed now and I called bp complaint line. Guess what they pulled now? They lower my rate to 17,xx and kept a promo rate of 4.99. But it still was a ripoff. But what gets me is they seem like they dont know what there doing. NO bank in the right mind would tell me 29.99 on the phone, piss me off, then charge only 17 and then actually leave one promo in tack. Maybe the 4.99 was from before assoc bank got bought out and they didnt readly know the orginal terms? Bottom line is this. Other banks ARE NOT doing what chase is. And chase is losing customers left and right. Trust me, I live in chicagoland and bank one locations are empty (now chase). I wonder again, if its another enron (cook the books) company.

I worked for Chase Card Services(Exceptions) in Wilmington, DE for a little over a year. They work their butts of in that Department! There is overtime constantly, and everyone from my department would pick up their kids and then come back to work to make sure YOUR payments got posted. Last year some people worked 20 hrs a day just to get it all done. And then you people have the nerve to say that we don't work! We see each other more than we see our own families! My roommate still works for the Exceptions department and she had 0 errors and and keyed over 16,000 of YOUR payments in one month. So don't go around bad mouthing a company when you have NO idea what is going on over there. Everything is dated within accordance of Reg Z standards so your payments aren't late. And they are constantly slammed from Chase acquiring new Affinty Accounts. They are good, hard working people and I don't appreciate them being called stupid.

I worked for Chase Card Services(Exceptions) in Wilmington, DE for a little over a year. They work their butts of in that Department! There is overtime constantly, and everyone from my department would pick up their kids and then come back to work to make sure YOUR payments got posted. Last year some people worked 20 hrs a day just to get it all done. And then you people have the nerve to say that we don't work! We see each other more than we see our own families! My roommate still works for the Exceptions department and she had 0 errors and and keyed over 16,000 of YOUR payments in one month. So don't go around bad mouthing a company when you have NO idea what is going on over there. Everything is dated within accordance of Reg Z standards so your payments aren't late. And they are constantly slammed from Chase acquiring new Affinty Accounts. They are good, hard working people and I don't appreciate them being called stupid.

I worked for Chase Card Services(Exceptions) in Wilmington, DE for a little over a year. They work their butts of in that Department! There is overtime constantly, and everyone from my department would pick up their kids and then come back to work to make sure YOUR payments got posted. Last year some people worked 20 hrs a day just to get it all done. And then you people have the nerve to say that we don't work! We see each other more than we see our own families! My roommate still works for the Exceptions department and she had 0 errors and and keyed over 16,000 of YOUR payments in one month. So don't go around bad mouthing a company when you have NO idea what is going on over there. Everything is dated within accordance of Reg Z standards so your payments aren't late. And they are constantly slammed from Chase acquiring new Affinty Accounts. They are good, hard working people and I don't appreciate them being called stupid.

I worked for Chase Card Services(Exceptions) in Wilmington, DE for a little over a year. They work their butts of in that Department! There is overtime constantly, and everyone from my department would pick up their kids and then come back to work to make sure YOUR payments got posted. Last year some people worked 20 hrs a day just to get it all done. And then you people have the nerve to say that we don't work! We see each other more than we see our own families! My roommate still works for the Exceptions department and she had 0 errors and and keyed over 16,000 of YOUR payments in one month. So don't go around bad mouthing a company when you have NO idea what is going on over there. Everything is dated within accordance of Reg Z standards so your payments aren't late. And they are constantly slammed from Chase acquiring new Affinty Accounts. They are good, hard working people and I don't appreciate them being called stupid.

I feel for you Shelby. I, like you, have good credit and had never been treated badly until Citi, I mean, Providian, I mean Chase. I received a notice in my statement from Chase that my rate was going to go up if I did not reject the change in writing. I did and Chase closed my account. The next month we paid 4 days late. Chase increased my rate to the 29.99% default rate on top of the $39 late fee. Very excessive in my opinion. Since my account was closed I got the run around and no one would negotiate. Thankfully my tax return showed up and I paid the balance. I'm currently in the process of transferring my car loan from Chase to a credit union just out of spite. I guess 7.99% was not enough. Now they get nothing. The difference between 29.99% and 7.99% must pay for the business they loose. Credit cards in general have become so predatory that I have grown tired of trying to take advantage of their "low" rates. I'm swearing them off. Cash is more my style as of late.

I feel for you Shelby. I, like you, have good credit and had never been treated badly until Citi, I mean, Providian, I mean Chase. I received a notice in my statement from Chase that my rate was going to go up if I did not reject the change in writing. I did and Chase closed my account. The next month we paid 4 days late. Chase increased my rate to the 29.99% default rate on top of the $39 late fee. Very excessive in my opinion. Since my account was closed I got the run around and no one would negotiate. Thankfully my tax return showed up and I paid the balance. I'm currently in the process of transferring my car loan from Chase to a credit union just out of spite. I guess 7.99% was not enough. Now they get nothing. The difference between 29.99% and 7.99% must pay for the business they loose. Credit cards in general have become so predatory that I have grown tired of trying to take advantage of their "low" rates. I'm swearing them off. Cash is more my style as of late.

I feel for you Shelby. I, like you, have good credit and had never been treated badly until Citi, I mean, Providian, I mean Chase. I received a notice in my statement from Chase that my rate was going to go up if I did not reject the change in writing. I did and Chase closed my account. The next month we paid 4 days late. Chase increased my rate to the 29.99% default rate on top of the $39 late fee. Very excessive in my opinion. Since my account was closed I got the run around and no one would negotiate. Thankfully my tax return showed up and I paid the balance. I'm currently in the process of transferring my car loan from Chase to a credit union just out of spite. I guess 7.99% was not enough. Now they get nothing. The difference between 29.99% and 7.99% must pay for the business they loose. Credit cards in general have become so predatory that I have grown tired of trying to take advantage of their "low" rates. I'm swearing them off. Cash is more my style as of late.

I feel for you Shelby. I, like you, have good credit and had never been treated badly until Citi, I mean, Providian, I mean Chase. I received a notice in my statement from Chase that my rate was going to go up if I did not reject the change in writing. I did and Chase closed my account. The next month we paid 4 days late. Chase increased my rate to the 29.99% default rate on top of the $39 late fee. Very excessive in my opinion. Since my account was closed I got the run around and no one would negotiate. Thankfully my tax return showed up and I paid the balance. I'm currently in the process of transferring my car loan from Chase to a credit union just out of spite. I guess 7.99% was not enough. Now they get nothing. The difference between 29.99% and 7.99% must pay for the business they loose. Credit cards in general have become so predatory that I have grown tired of trying to take advantage of their "low" rates. I'm swearing them off. Cash is more my style as of late.

I too have had the same problem with chase I always paid on the due date & chase told me the payment would post to my account. Two days later resulting a late fee. Why would I be charge with a late fee if I paid on the due date & why couldn't chase, just post it on the same day. This happen only twice with the 1st of the month falling on the weekends. I complained to my state attorney general office & chase refunded me the two late charges of $29.00. I have had no problems sense. Now I pay one day early so the payment can be posted on the nexr day the due date it doesn't make sense. If you pay on the due date you chase still charges you a late fee, cause they post the payments 2 days later.

I have had much of the same experience with chase and its employees. They seem to just read from the the accepted responses they are given. Not with actual care and understanding to our problems. I too have a 29.99% rate from 2.99. They gave me the same income to debt ratio... I would like to know how they can arrive at an income level? They dont have access to tax returns. Credit reprts say nothing of income. In my case, we are sending to the debt releif agency we have contacted,IF they dont bring the rate down to a realistic level. If it goes to the DRA , they will get about .10 on the dollar and NO interest.... My credit can handle 1 bad debt on it. Rich

Just search the company and you will find the many complaints pertaining to the 'Debt to ratio' scam. I just found my 6 year 7.9 fixed jacked up to 39 and not because I'm such an outstanding customer. I filed with the OCC (The Office of the Comptroller of the Currency ) and the state. I suggest you do the same. There will indeed be a class action law suit, you'll see. Deception isn't an act to be taken lightly. Do write send in your exact complaint above and just hit google. Wow does chase have problems! It's definitely the merger, but whatever the case, don't listen to the ignorant one above who suggests you opt for opening yet 'Another' account just for sake of argument. Obviously that individual doesn't know how one gets good credit to begin with, because it certainly isn't from option 'B'.

Jennifer, I lived in OKC and am familiar with Norman. There are many good paying jobs in that area, especially whentaking into consideration the low cost of living. Now, on to the recording issue. If you are going to quote the law, at least learn the law. Here it is. As soon as a customer calls in to your customer service and hears that little message that "this call may be recorded for quality and training purposes", etc.. That is automatic consent for the customer to record. This is because the representative is willingly speaking on a recorded line, so there is no longer any expectation of privacy. And once ONE party declares the conversation is being recorded to the other party, that party no longer needs consent. It is understood that the call is being recorded. Now, if Chase did not record all calls and give notice of such recording, then you would be correct. And, most credit card issuers consider credit over 680 good, and some consider credit "good" at 620. Now to the OP/Shelby, You need to mail your payment just a few days earlier and you would never have this problem. I used to put my cards on auto pay for the minimum, then mail a check for the extra payment. No late fees.

It's just a thought, but have you ever considered seeking employment with another company; One with integrity, who actually values it's customers and it's employees? I'll bet you can find a job that not only pays you better, but is also a lot less stressful. I'm not looking for sympathy; Your's or anyone else's. I am only trying to help others to avoid making the same mistakes I have. If by posting this report, I have helped at least one person, then it will have been well worth my time and effort. I apologize for offending you with my remark about the IQ, but you have to try and understand that I am very old school and come from a time when business establishments actually appreciated it's customers and understood the value of repeat business and word of mouth or referral business. Chase is obviously operating it's business with complete disregard for the future of the company and has even been compared by others as the new Enron. This type of wreckless disregard will eventually catch up to them, but at what expense to others? I still disagree with you on several points, but once again, my purpose for posting this report was to try and help others and not to get into some petty pissing contest. You are entitled to your opinions, just as I am mine.

I'm not defending their business practices. Is it morally right? Maybe not, but my point is that no matter what, that's the way it is. That's my only point. That, and I'm an angry, bitter worker tired of hearing people complain and threaten me for me having a job that pays barely above minimum wage for their inability to read a contract that they agreed to, and because they don't want to accept I know what I'm talking about. (I'm a poor college student, grad school is expensive. Bills must get paid somehow.)I feel sorry for plenty of people. Not you. As for epays, payments will post as I've stated. Now that has changed with fees and posting dates about 3 times in the past year alone. We don't have to release the available credit for 15 days if that's what you read, but that's another thing entirely; we don't count you as late. And I'm reading straight from the CA at this time. I'm defending myself and my coworkers. You call and yell at us for something that we can't fix. Not our decision; we barely make above min wage. And I know more than anyone how many complaints Chase has; it's my job to listen to them. We want you to transfer the balance and close the account. But the majority of people we hear bragging about their credit score have something in the low 600s. It has to be over 720 for us to consider good. If the APR change is recent with Chase, it's still a possibility that the APR will change on your other accounts too. It wouldn't be the first or last time I've seen it done. We don't give our consent to record phone calls in case you decide to attempt to take legal action against us. In the state of Delaware, if you do not get the consent of the advisor to record the conversation, then it is illegal. And because it is illegal, it could not be used as any evidence in a court of law. That's why.

Obviously, you have no idea what you're talking about, but I thank you for driving my point home. If a Chase employee doesn't even know what the fine print says on the back of the credit card statements with respect to how many days they can take to post your telephone or online payment, then how do they expect the consumer to know? I have 20/20 vision and had to use a magnifying glass to read it. Also, no other credit card that I own has ever raised my APR, so don't even go there. Chase has more complaints than any of the other credit card companies combined. Need more proof? In addition to the enormous amount of complaints found on this website, you can also look on the Department of Consumer Affairs website and the BBB's website; this is just to name a few. You obviously don't have the mental capacity to comprehend what the fuss is all about, so I am going to recommend that you become a little better aquainted with the company you work for and the issues at hand, before posting anymore rebuttals where on the one hand, you admit that they "SUCK", but on the other hand, defend their unethical business and predatory lending practices. Also, it is not illegal for me to record our telephone conversations, but thank you very much for your input.

I'm an employee of Chase in the customer service department, and I'm here to tell you that you don't need an IQ of 30 to understand the policies. (If you care, mine is 158, but I don't put too much faith in IQ tests as a judge of intelligence after childhood) Chase is a business, and like all business, are out to make money. The cardmember agreement does state that the bank can raise your apr at any time, for any reason. Negative information on your credit report, for example. And it's not just Chase. Am I arguing that it's right? No,it completely sucks. But, we send out that piece of paper telling you we can do it long before we do. In fact, we even send out parts of that agreement with the application. Or, if you apply by phone, it must be disclosed to you. Also on the internet. As for the payments, you do have at least a 20 day period from when your statement comes out to when it's due. If you mail it, it will be posted the same day we receive it if it is received by 1 PM EST. Otherwise, nex business day. If you make it by phone or internet before 4 PM EST, it will post that day. After 4, the following day. I have no earthly idea where you get the 5 days, unless you are using banking services instead of credit card services. Also, the bank is located in Delaware, therefore you are bound by their state law, not Texas. So you cannot record us without our consent.

Ok if you dislike the company so much just transfer the balance. I'm sure with your "great credit" as you describe it, that you must get offers in the mail almost daily for 0%. So why would you keep the balance on a 29.99% card? Are you getting those types of offers? Why not just move to another company. And recording the call when you call them? Way too much free time and effort for that.