- Report: #700818
Complaint Review: cheaperherbals.com - internet Internet
Reported By:
bob -
cleveland, Ohio, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
cheaperherbals.com
internet, Internet, United States of America
Phone:
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cheaperherbals.com
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cheaperherbals.com Randall schultz Stole my money ...and wont ship product...and wont refund my money i, Internet
i ordered bath salts from cheaperherbals.com about 3 weeks ago and they said they shipped a day after i ordered....nothing came in the mail so i email them and i got this response....................................I don't think I've replied to your question about shipping time frames.
I apologize for that. The difficulty of shipping stems from my having to split the warehouse due to my state making bath salts illegal. I have taken the bath salts off the website mostly because I can not have enough control of shipping in a different state. I have tried two times unsuccessfully to have employees without direct supervision do a simple job. I have opted to just ship products that are able to be sold from my main warehouse. For your inconvenience, if you like any of the
potpourri on my website, let me know. I'll send you any 2g or 1.5g for free to sample.............they wont refund my money this is a very unprofessional website and horrible customer service...never even think twice about visiting this website....
I apologize for that. The difficulty of shipping stems from my having to split the warehouse due to my state making bath salts illegal. I have taken the bath salts off the website mostly because I can not have enough control of shipping in a different state. I have tried two times unsuccessfully to have employees without direct supervision do a simple job. I have opted to just ship products that are able to be sold from my main warehouse. For your inconvenience, if you like any of the
potpourri on my website, let me know. I'll send you any 2g or 1.5g for free to sample.............they wont refund my money this is a very unprofessional website and horrible customer service...never even think twice about visiting this website....
1 Updates & Rebuttals
Cheaper Herbals
Walker,Louisiana,
United States of America
cheaperherbals.com
#2REBUTTAL Owner of company
Tue, March 01, 2011
The customer in question has been issued a refund. The situation developed from a miscommunication inside the company. There was never any intent to "steal" money. Due to new regulations, certain products had to be shipped from a second warehouse in another state.
After becoming aware that the order was not shipped, the refund was issued the same day. There are hundreds of satisfied customer that are returning customers. I do take full responsibility for the mix - up and have rectified the situation.
It is not rocket science to understand the complexities of dealing with products that are becoming highly visible and possibly being banned State by State with no warnings. Keep in mind though, that severe penalties usually accompany the ban.
Due to the difficulty in dealing with these products, they have been taken off the website and are no longer sold by Cheaper Herbals n More(cheaperherbals.com)
