- Report: #910119
Complaint Review: Cheapoair - New York New York
Reported By:
Kathryn -
Shawnee, Kansas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Cheapoair
213 West 35th Street, Suite 1301 New York, 10001 New York, United States of America
Phone:
212-478-0335
Web:
www.cheapoair.com
Categories:
Business Rating:
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Cheapoair Sam Jain; Ross Bogitch -Fraud, Unavailable Customer Service- New York, New York
Report Attachments
I have been trying to get a resolution to tickets purchased on July 4th and cancelled on July 6.
They were cancelled because days after booking the flights, I received notification "due to techinical difficulties" I could not keep the original flight. Cheapoair expected me to change my flights, increase my layover times by 4 hours, and pay additional fees because the flights are now more costly.
There was a refund on July 9 followed by a second charge in full. The total amount to be refunded is $2,352.
Over the past 2 days I have called customer service and billing department numerous times to no avail. The hold times have exceeded 1 hour. When finally speaking to a rep. I have been "diconnected" by them twice. This is unacceptable. I have been told the cancellation was valid, and I would see a total refund in my account. But the refund was processed and reversed. All I want is to see the refund, or to be told specifically when the refund will process and to be reassured that there has not been an error.
If I do not receive a response to the numerous emails and phone calls within the 24 hour response gaurantee, I will be disputing the charges with my credit card company. Furthermore, I will file complaints with the Better Business Bureau and the NY Attorney General's office.
There was a refund on July 9 followed by a second charge in full. The total amount to be refunded is $2,352.
Over the past 2 days I have called customer service and billing department numerous times to no avail. The hold times have exceeded 1 hour. When finally speaking to a rep. I have been "diconnected" by them twice. This is unacceptable. I have been told the cancellation was valid, and I would see a total refund in my account. But the refund was processed and reversed. All I want is to see the refund, or to be told specifically when the refund will process and to be reassured that there has not been an error.
If I do not receive a response to the numerous emails and phone calls within the 24 hour response gaurantee, I will be disputing the charges with my credit card company. Furthermore, I will file complaints with the Better Business Bureau and the NY Attorney General's office.
4 Updates & Rebuttals
Katie B.
Shawnee,Kansas,
United States of America
Ross Bogitch - ERROR!
#2Author of original report
Thu, August 09, 2012
The site does not allow me to change the title of the report.
I have posted that the matter has been resolved.
There are many resources online that reference Ross Bogitch as the Call Center Director. Apparently, this is no longer the case. Unfortunately, the call center doesn't really like to answer the phone, or return calls. And there is no direct line to the corporate office. So this information can't really be verified. I would remove his name from the title of this report if it was possible.
Katie B.
Shawnee,Kansas,
United States of America
Resolved!
#3Author of original report
Thu, August 09, 2012
This issue was resolved 100% to my satisfaction.
To anyone having issues with Cheapoair, persistance and patience is key. I must have spent over 10hours on the phone. But the matter was resolved.
I will not be using the service again, and will be sure to tell my friends and family to avoid the service as well.
Ross Bogitch
queens,New York,
United States of America
ERROR!
#4UPDATE EX-employee responds
Mon, July 23, 2012
You need to ammend your reference to any involvement by me with this issue immendiately. I have not worked for this Company in over 5 years. I will persue legal action if not addressed within 48 hours.
Ross Bogitch
Renee customer service
new york,New York,
U.S.A.
Kathryn
#5UPDATE Employee
Wed, July 18, 2012
Kathryn, I do apologize for the inconvenience. In order to better assist you, can you forward your 8 digit booking number to me, I will certainly assist you with the refund. My email is [email protected]. I work in the escalated customer srevice department at Cheapoair.com. Place BLOG in the subject line. Once I hear back I will be in touch.
Regards,
[email protected]
