- Report: #1424629
Complaint Review: Chime Bank - San Francisco California
Reported By:
Traci M. -
Chicago, Illinois, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Chime Bank
San Francisco, California, United States
Phone:
844-244-6363
Web:
https://www.chimebank.com/?src=wch
Categories:
Business Rating:
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Chime Bank Bancorp, Chime Denied a claim I made about fraudulent activity without even speaking to me or receiving any documentation. San Francisco California
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I have been a chime bankmcustomer since August 2017. I am corporately employed and have used them to receive my pay which happens every 13 days without fail. I have a traditional bank account but Chime offers early payday which is a plus. I have had no issues up until recently. I was out of the country and while I was gone, my card was comprimised and there were about 1100$ in fraudulent charges. Once I noticed it, I immediately reached out via in app support to Chime and let them know what had happened with a detailed list of the fraudulent charges on 01/02/2018. Til this very day, no one has responded to my in app support chat messages. 01/06/2018, I finally received a correspondece via e mail from them stating that I needed to fill out a form in order to possibly get my funds back. 4 days later, on 01/10/2018, I got a message via e mail stating that my claim had been denied. I was given no time to gather any information at all. I even replied and asked if someone could call me to get this resolved.......No call, No response. On yesterday, 01/21/2018, I called and reached a gentlemen named Joshua who told me that the only way tO get this looked at would be to write a rebuttal letter to the denial via e mail and thats what I did. On today, I called customer service again. Might I add I was on hold for 25 minutes before I was connected to someone who could help me. Spoke with this gentlemen who offered no assistance so I asked to speak to a supervisor. I stated to him that I was not willing to hold another 25 minutes for a supervisor. He then stated vthat there were 11 calls ahead of me but that the supervisor would be leaving in 30 minutes because her shift vwas over. In my mind, that made me feel like she wouldn't even get to the people ahead of me, let alone me. I asked if he could have his supervisor do a follow up on tomorrow and promised me that he would personally deliver the message to his superior to ensure that I was contacted. But wait, then I asked how long this process normally takes, his response was 45 to 90 days. I then said how is that possible but my claim was denied within a week????? He had no answer......I need answers as well as my money. I also let them know that I would be taking legal action if my case was not properly handled.....HELP!!!!!!!!!!!!!!!!!!!!!
