- Report: #1179647
Complaint Review: Choice Home Warranty - Nationwide
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Author Confirmed
Why?
Choice Home Warranty
Nationwide, USA
Phone:
1-888-531-5403
Web:
www.choicehomewarranty.com
Categories:
Business Rating:
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Choice Home Warranty is a scam Nationwide
We bought this home warranty because they stated that everything in the home would be covered. We also bought separate roof and pool/spa policies based on their promises of anything broken being fixed or replaced. On their website, they have a checklist of all of the items that are supposedly covered.
Our first problem was with our hot water leaking. I called Choice Home Warranty to report the problem, and to have a repair man scheduled. Their response was that leaks were not covered. I had their repair man come anyway to diagnose the problem, and he said that the hot water heater was not repairable and needed to be replaced. Choice home warranty refused to cover any of the cost of a replacement! We ended up paying it on our own.
The next problem was our swimming pool in floor cleaning system. It wasn't working, so I called them again (since we had pruchased the pool & spa policy). Same response- the cleaning system was also on the excluded list. The pool & spa light was also not working was also not covered.
3rd, we had a storm that caused a couple of roof tiles to be torn off. We had purchased the separate roof policy so I called them. They gave me a repair man's number to call. After speaking with him- he told me that he wouldn't come out to fix it because he had problems with Choice Home Warrany refusing to cover things. He said that because my roof was tile instead of shingles, Choice Home Warranty wouldn't cover it. I called Choice and they did confirm that they don't cover tile roofs (even though I purchased the roof policy in Arizona -where all roofs are tile!)
4th, we had leaks in our in ground irrigation system and that wasn't covered.
5th, our exterior landscape lighting was having electrical problems, and that wasnt covered either.
I ended up frustrated and going online to the Choice Home Warranty website to see the fine print of exclusions. The exclusions aren't listed on the page of covered items. You have to go to the Homeowners User Agreement tab and under each "covered" item, it states:
Included: all components and parts: except
Excluded: lists all components and parts
Every single part of the appliance is listed on the excluded list so that actually nothing is covered!!! This company is a SCAM!!! STAY AWAY!!!!!
