Complaint Review: Chris Giuffre - Kanilworth New Jersey

On November 21, 2011, both Chris Guiffre (aka ch1215g) entered into an agreement on www.my350z.com for me to purchase a brand new, unopened, Hotchkis Sway Bar for 350Z valued at

$399.99 dollars (reference link for price/value: http://www.summitracing.com/parts/HSS-22413 ).

Actual for sale thread: http://my350z.com/forum/north-east-marketplace/540034-rear-hotchkis-sway-bar-new-cusco-a-arms.html

Prior to my sending payment, I expressed that I would only be willing to pay if it shipped out immediately. Chris confirmed that the item was ready to ship immediately and would ship out the following day. (See supporting documentation below of all communications)

I requested that tracking information be sent immediately once shipped, and he agreed to do so.

The item had not arrived by November 26, 2011 and I had still not received any tracking information, so I followed up with Chris to request a refund at that time since he had not complied to our original agreement.

Chris responded with a UPS tracking number. (Reference: 1Z2385X00344373930) However, the tracking number did not have an origin scan, which indicates that UPS had not taken possession of the package. I asked Chris for a refund at this point since the item had not yet shipped.

Chris replied at first that UPS had not yet picked up the item. When I requested a refund, he changed his story to state that he had dropped the package off at a UPS store location himself. When I asked for a copy of the receipt, he changed his story again and said that his father dropped the package off at a UPS store location. When I asked for the date and time that it was dropped off at a UPS store and the location information or phone number, he refused to provide this information. I again asked for a refund of my money.

I repeatedly asked for him to prove the date and time he claimed it was shipped, along with the location, but he would not answer my questions, so I filed a dispute with Paypal. Upon his receiving notification from Paypal that I had filed a dispute, his response was "That was a mistake. Have a nice day." When I pointed out that he had only printed the label and not shipped the item, his response was "Meets PayPal agreement so it's fine." Once I pressed the issue, I received confirmation from UPS that he canceled the shipping label and that they never had possession of the item.

I then contacted him about the shipping label having been canceled, and he confirmed that he canceled the shipping label. I asked for a refund again, and his response was "Going to have to wait til the case is over."

I asked if he was going to intentionally hold my money and he confirmed that he was not going to send my refund and was going to continue disputing the issue with paypal and told me to "go f*** yourself".

Upon further discovery, I found that others had fallen victim to similar scams, both on the my350z.com website and on other car forums as well. He had already been identified as a "Suspected Scammer" on evolutionm.net (Reference Link: http://forums.evolutionm.net/members/123178-ch1215g.html ) and had been banned from NASIOC.com (Reference Link: http://forums.nasioc.com/forums/showthread.php?t=2251800 ).

All information and communications is documented as part of the original for sale thread (Reference Link: http://my350z.com/forum/north-east-marketplace/540034-rear-hotchkis-sway-bar-new-cusco-a-arms-2.html ), and I've copied the original transcripts of our communications below.

He later stated that he had overnight shipped the item in an effort to resolve the complaint, but after checking the tracking information, I confirmed he sent a UPS GROUND shipment and not an overnight shipment. However, at this time I cannot confirm whether or not this is actually the item in question and as explained to him multiple times earlier, I just need my money refunded at this point since he has not executed the agreement under the original terms.

TRANSCRIPTS:

------------------------------------------------------------- 11/21/2011 6:09PM FROM SPARKLECITYHOP That's cool. Can you take a verification pic with your username and date on a slip of paper beside the item then? I'm interested in buying it, but if I'm going to send the full price, I want to be 100% sure of the condition and that you actually have it ready to ship out immediately.

Thanks! -------------------------------------------------------------- 11/21/2011 6:37PM FROM CH1215G paypal: **********

my dad can ship it out as soon as payment is received as long as its received before 3 pm and i can verify it before then.

Ill send pictures over to your cell now.

thanks ------------------------------------------ 11/21/2011 6:38 FROM CH1215G **picture of sway bar** ------------------------------------------ 11/21/2011 6:52PM FROM SPARKLECITYHOP Paypal sent. Please send tracking once shipped so I can be sure someone at the house can keep an eye out for delivery. Thanks! ------------------------------------------ 11/21/2011 6:52PM FROM CH1215G Will do should have it out tomorrow ------------------------------------------ 11/26/2011 7:31AM FROM SPARKLECITYHOP Just checking to see if you have a tracking number yet ------------------------------------------ 11/26/2011 12:25PM FROM CH1215G Check your PM. ------------------------------------------ 11/26/2011 12:42AM FROM CH1215G Tracking Info for sway bar via UPS

1Z2385X00344373930 ------------------------------------------ 11/28/2011 9:24PM FROM SPARKLECITYHOP A week after out was supposed to have shipped, the tracking number provided still shows no info with ups ------------------------------------------ 11/28/2011 9:25PM FROM CH1215G Yeah I don't think ups picked it up yet ------------------------------------------ 11/28/2011 9:35PM FROM SPARKLECITYHOP It was supposed to have shipped a week ago. I'll need my money refunded immediately. ------------------------------------------ 11/28/2011 9:36PM FROM CH1215G I don't have the package. I gave it to ups. They gave me a tracking number. It's no longer in my possession? So idk what you want me to do. ------------------------------------------ 11/28/2011 9:37PM FROM SPARKLECITYHOP You just said they haven't picked it up yet

Which is it? ------------------------------------------ 11/28/2011 9:38PM FROM CH1215G Ups has it they didn't pick it up from their building yet. I dropped it off at a ups store ------------------------------------------ 11/28/2011 9:40PM FROM SPARKLECITYHOP When was it dropped off, and can you send a photo of the receipt? It shouldn't take a week for them to pick it up from their own building ------------------------------------------ 11/28/2011 9:41PM FROM CH1215G Yeah idk what there doing and I'll get the receipt for you later. It's in my car ------------------------------------------ 11/28/2011 9:45PM FROM SPARKLECITYHOP When did you drop it off? If you have the store's number or address, I'd like to call them and follow up with them tomorrow. If I don't have proof that it was shipped, I expect a refund immediately. I've seen too many folks burned online to trust blindly. ------------------------------------------ 11/28/2011 9:47PM FROM CH1215G My dad dropped it off. I'll give you a picture of the receipt in a little bit. ------------------------------------------ 11/29/2011 12:16AM FROM CH1215G Can't find the receipt. But the item is 100% on its way keep checking the tracking number ------------------------------------------ 11/29/2011 7:51AM FROM SPARKLECITYHOP When was it dropped off and what is the phone number to the ups store?

Otherwise, I'm filing dispute with paypal. It should have already been here if it was shipped as expected. ------------------------------------------

11/29/2011 10:07AM FROM CH1215G I have no idea man. Just relax. Check the tracking number later today. Itll be there I promise. ------------------------------------- *NOTE: UPS still shows no info for this shipment* ------------------------------------- 11/29/2011 11:01AM FROM SPARKLECITYHOP My issue is that as I told you, I was willing to pay the price if you shipped immediately. You did not and are continuing to dodge my questions. Refund my money. ------------------------------------- 11/29/2011 11:03AM FROM CH1215G I did ship immediately. And no sorry I can't refund your money. The package is no longer in my possession.

Im not dodging you questions either. ------------------------------------ 11/29/2011 11:05AM FROM SPARKLECITYHOP When did you drop it off? What is the number of the store so that I can call and confirm? ------------------------------------ 11/29/2011 11:06AM FROM CH1215G Your acting like a crazy person... How you going to call and ask them if they remember the package... Be real I shipped it I'm not screwing around. Youll have it soon. ------------------------------------ 11/29/2011 11:07AM FROM SPARKLECITYHOP I've asked 5 time now, and you continue to dodge the question. When did you ship it? What UPS store? ------------------------------------ 11/29/2011 11:09AM FROM CH1215G I don't know. I didn't F***ing do it. Stop f***ing texting me you'll get it when you get it. Peace. ------------------------------------ ---------------------------------------- 11/29/2011 11:21AM FROM SPARKLECITYHOP Class act, buddy. ----------------------------------------- 11/29/2011 11:22AM FROM CH1215G Your cool? Let me know when you get it. Stop texting me. ----------------------------------------- 11/29/2011 11:23AM FROM SPARKLECITYHOP No, I'm not cool. You have my money, but won't be straight with me. ----------------------------------------- 11/29/2011 11:24AM FROM CH1215G What are you talking about. Your the physco one thinking I didn't ship out your sway bar. It's on it's way. I don't understand why your flipping out. ------------------------------------------ 11/29/2011 11:27AM FROM SPARKLECITYHOP Because I am on a timeframe, that's why I asked to make sure you would ship immediately. You won't answer when and where you dropped it off, which is very suspicious. With a taking number, the store can confirm our prove wrong your statement. The fact that you won't answer is a real concern. ------------------------------------------- 11/29/2011 11:29AM FROM CH1215G I don't know though. I'm not sure what my dad did with shipping it let me call him and I'll get back to you later ------------------------------------------- 11/29/2011 11:29AM FROM SPARKLECITYHOP If your dad did it for you, he should be able to answer that in one phne call. But even that story has changed multiple times. Thanks.

It's just very concerning since I'm now going to miss my timeframe and still don't know if I'm also out the money too. I did my part and paid immediately. I shouldn't have to chase you down, you should be apologizing and working to resolve my concerns on your own. ----------------------------------------------- 11/29/2011 11:34AM FROM CH1215G Ok -----------------------------------------------

***Still no proof, I submit claim to paypal***

----------------------------------------------- 11/29/2011 12:05PM FROM CH1215G That was a mistake. Have a nice day ------------------------------------------- 11/29/2011 12:10PM FROM SPARKLECITYHOP What was a mistake? ------------------------------------------- 11/29/2011 12:29PM FROM CH1215G Nothing. I'll be winning that case tho. I told you I shipped it out. But you didn't listen. ------------------------------------------- 11/29/2011 12:36PM FROM SPARKLECITYHOP The tracking id only proves that you paid for and printed a lable, not that you shipped it last week as agreed. And if you just decided to try and ship it today, that still doesn't meet our agreement. I'm headed to Charlotte to buy a sway so that I can get it installed in the timeframe needed. Yours does me no good at this point. ----------------------------------------- 11/29/2011 12:40PM FROM CH1215G Meets PayPal agreement so it's fine. Your wasting money if you buy a new one local but that's on you and no I didn't ship it today I shipped it last week. You'll see the date of the shipping label. ----------------------------------------- 11/29/2011 12:45PM FROM SPARKLECITYHOP The date printed on the sticker is not the date the item was checked in at UPS. Per UPS, it looks like it didn't even generate/print the label until after I followed up on it the other night. When was it checked in at UPS and dropped off by your dad? ----------------------------------------- 11/29/2011 12:46PM FROM CH1215G Wed I think -----------------------------------------

** sends me a picture of the box with the printed shipping label attached to box **

-----------------------------------------

** I check tracking again and UPS now shows that shipment was cancelled and they do not have possession **

----------------------------------------- 11/29/2011 1:21PM FROM SPARKLECITYHOP It shows that you voided the UPS tracking number and UPS does not have possession of this shipment. ----------------------------------------- 11/29/2011 1:24PM FROM CH1215G Yup cancelled it. Do you still want it yes or no? I'll overnight it. ----------------------------------------- 11/29/2011 1:26PM FROM SPARKLECITYHOP Refund the money ----------------------------------------- 11/29/2011 1:27PM FROM CH1215G Going to have to wait til the case is over. ----------------------------------------- 11/29/2011 1:29PM FROM SPARKLECITYHOP Just go into paypal and click on the original sale and choose refund. It won't stop you from refunding and will automatically close the case ----------------------------------------- 11/29/2011 1:34PM FROM CH1215G I'll just wait til it's over its fine. ----------------------------------------- 11/29/2011 1:35PM FROM SPARKLECITYHOP So you are going to intentionally hold my money just because you lied and I caught you in it? ----------------------------------------- 11/29/2011 1:37PM FROM CH1215G No because you shouldn't of opened the case and played games with me. I told you I shipped it. I gave you a tracking number and you assumed differently. So now you can go f*** your self and have a nice day. ----------------------------------------- 11/29/2011 1:38PM FROM SPARKLECITYHOP But this proves you didn't ship it. You are a real piece of work. I'm sure your parents are proud.