- Report: #85728
Complaint Review: Cingular Wireless - Atlanta Georgia
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Cingular Wireless
http://www.cingularwireless.com/ Atlanta, Georgia, U.S.A.
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Cingular Wireless Multiple Phone Termination Fee Ripoff ripoff termination fee multiple phones unauthoized Atlanta Georgia
*UPDATE Employee: Every phone is on a seperate contract subject to early termination fees
*UPDATE Employee: Every phone is on a seperate contract subject to early termination fees
*Consumer Comment: Contract must be disclosed
*Consumer Comment: Contract must be disclosed
*Consumer Comment: Contract must be disclosed
*Consumer Comment: Contract must be disclosed
I am another victim of Cingular Wireless' fraudulent scheme of collecting non-agreed upon termination fees. I ordered a phone and received it. I read the terms for that phone and signed them. A few months later, I called and ordered another phone for my spouse.
The person did not explain anything about the terms of the second line and sent me the phone within days. I never received any paperwork for this second phone, nor did I agree to another termination fee. In fact, since I was getting one bill for both lines, I assumed they were under the same contract.
When I eventually got sick of their customer service, I decided to cancel. They sent me a bill for double termination fees.
I talked to many reps and explained that I never agreed to a second termination fee and left messages to managers who never called. I paid one termination fee and I tried to talk to the managaers about the second fee that I did not agree to, but they never called.
Eventually, they sent it to a collection agency. That was not enough, one of their reps was ugly enough to call me at work and call me names and making accusations that I am ripping them off!
I sent them a certified letter asking that they never call me again and to communicate only in writing. I also asked for proof that I agreed to second termination fee and threatened legal action. However, I did not get any reply.
I have no problem meeting obligations I agreed to but I cannot give money away for things I did not agree to. Please help!
Jomaa
Whitmore Lake, Michigan
U.S.A.
The person did not explain anything about the terms of the second line and sent me the phone within days. I never received any paperwork for this second phone, nor did I agree to another termination fee. In fact, since I was getting one bill for both lines, I assumed they were under the same contract.
When I eventually got sick of their customer service, I decided to cancel. They sent me a bill for double termination fees.
I talked to many reps and explained that I never agreed to a second termination fee and left messages to managers who never called. I paid one termination fee and I tried to talk to the managaers about the second fee that I did not agree to, but they never called.
Eventually, they sent it to a collection agency. That was not enough, one of their reps was ugly enough to call me at work and call me names and making accusations that I am ripping them off!
I sent them a certified letter asking that they never call me again and to communicate only in writing. I also asked for proof that I agreed to second termination fee and threatened legal action. However, I did not get any reply.
I have no problem meeting obligations I agreed to but I cannot give money away for things I did not agree to. Please help!
Jomaa
Whitmore Lake, Michigan
U.S.A.
6 Updates & Rebuttals
Anon
San Diego,California,
U.S.A.
Contract must be disclosed
#2Consumer Comment
Thu, May 27, 2004
I was interested by the rebuttal from Deanna of Indianola Mississippi. Stating that you verbally agree to certain terms and conditions. Most state require written contracts, if you verbally agree to something a verbal agreement must be read to you. If a verbal agreement is read and agreed upon then she is correct otherwise, she is incorrect. If "this is all stated in your terms and conditions" are the terms and conditions read to you over the phone or are they mailed to you with the phone? If they aren't read to you, you didn't verbally agree. Verbal contracts must be recorded, ask for a copy of the recording.
Anon
San Diego,California,
U.S.A.
Contract must be disclosed
#3Consumer Comment
Thu, May 27, 2004
I was interested by the rebuttal from Deanna of Indianola Mississippi. Stating that you verbally agree to certain terms and conditions. Most state require written contracts, if you verbally agree to something a verbal agreement must be read to you. If a verbal agreement is read and agreed upon then she is correct otherwise, she is incorrect. If "this is all stated in your terms and conditions" are the terms and conditions read to you over the phone or are they mailed to you with the phone? If they aren't read to you, you didn't verbally agree. Verbal contracts must be recorded, ask for a copy of the recording.
Anon
San Diego,California,
U.S.A.
Contract must be disclosed
#4Consumer Comment
Thu, May 27, 2004
I was interested by the rebuttal from Deanna of Indianola Mississippi. Stating that you verbally agree to certain terms and conditions. Most state require written contracts, if you verbally agree to something a verbal agreement must be read to you. If a verbal agreement is read and agreed upon then she is correct otherwise, she is incorrect. If "this is all stated in your terms and conditions" are the terms and conditions read to you over the phone or are they mailed to you with the phone? If they aren't read to you, you didn't verbally agree. Verbal contracts must be recorded, ask for a copy of the recording.
Anon
San Diego,California,
U.S.A.
Contract must be disclosed
#5Consumer Comment
Thu, May 27, 2004
I was interested by the rebuttal from Deanna of Indianola Mississippi. Stating that you verbally agree to certain terms and conditions. Most state require written contracts, if you verbally agree to something a verbal agreement must be read to you. If a verbal agreement is read and agreed upon then she is correct otherwise, she is incorrect. If "this is all stated in your terms and conditions" are the terms and conditions read to you over the phone or are they mailed to you with the phone? If they aren't read to you, you didn't verbally agree. Verbal contracts must be recorded, ask for a copy of the recording.
Deanna
Indianola,Mississippi,
U.S.A.
Every phone is on a seperate contract subject to early termination fees
#6UPDATE Employee
Sat, April 24, 2004
EVERY line you get is on a seperate contract and subject to early termination fees. Even if you order 6 phones a month apart, they are not all on one contract, they are still all on seperate contracts and if you cancel, you must pay the early termination fee on ALL lines. When you order a phone through telesales, you are VERBALLY agreeing to this contract and the early termination fees included therein. This is all stated in your terms and conditions and it applies for every phone that Cingular sells. If it remains unpaid the damage is not being done to only Cingular, it is being kept on your credit report and will come back to haunt you.
Deanna
Indianola,Mississippi,
U.S.A.
Every phone is on a seperate contract subject to early termination fees
#7UPDATE Employee
Sat, April 24, 2004
EVERY line you get is on a seperate contract and subject to early termination fees. Even if you order 6 phones a month apart, they are not all on one contract, they are still all on seperate contracts and if you cancel, you must pay the early termination fee on ALL lines. When you order a phone through telesales, you are VERBALLY agreeing to this contract and the early termination fees included therein. This is all stated in your terms and conditions and it applies for every phone that Cingular sells. If it remains unpaid the damage is not being done to only Cingular, it is being kept on your credit report and will come back to haunt you.
