- Report: #141101
Complaint Review: Cingular Wireless - Monroe North Carolina
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Cingular Wireless
www.cingular.com Monroe, North Carolina, U.S.A.
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Cingular Wireless ripoff, rude, and dishonest Monroe North Carolina
*UPDATE Employee: Get the facts straight!
*Consumer Comment: Get the facts straight??
*Consumer Comment: Get the facts straight??
*Consumer Comment: Get the facts straight??
*Consumer Comment: Get the facts straight??
*UPDATE Employee: Corporate mergers don't void contracts
*Author of original report: They still are awful on their service.
I was with Cingular for a long time (few years). I got my husband to sign up last year before they merged with AT&T. I found out in Dec that they had merged and I went into the store and asked for my service to be canceled. I told them I used to work for AT&T and I hate the way they work and I didn't want to be a part of anypart of AT&T. They said ok.
In Jan I received a bill. I was about to send off payment and then I receive a $600 bill just for disconnection. Why should I have to pay for disconnection when I in no way signed any contract stating I wanted to be a part of AT&T?
Then a week later I get a letter in the mail from a debt collector. I called Cingular and asked why I couldn't make payment plans. Every person I got a hold of told me the computer would not allow it. So I am being charged disconnection fees and $100 for a debt collector fee.
Why would anyone want to be a part of a company that won't even help you give them their money back? I have tried the nice approach and it hasn't worked. I contacted a lawyer who told me that my contract was void after they merged with AT&T. So I must ask again why am I being charged?
My reply to anyone who want to use Cingular is walk away with your money don't leave it to the wolves.
Natasha
Monroe, North Carolina
U.S.A.
In Jan I received a bill. I was about to send off payment and then I receive a $600 bill just for disconnection. Why should I have to pay for disconnection when I in no way signed any contract stating I wanted to be a part of AT&T?
Then a week later I get a letter in the mail from a debt collector. I called Cingular and asked why I couldn't make payment plans. Every person I got a hold of told me the computer would not allow it. So I am being charged disconnection fees and $100 for a debt collector fee.
Why would anyone want to be a part of a company that won't even help you give them their money back? I have tried the nice approach and it hasn't worked. I contacted a lawyer who told me that my contract was void after they merged with AT&T. So I must ask again why am I being charged?
My reply to anyone who want to use Cingular is walk away with your money don't leave it to the wolves.
Natasha
Monroe, North Carolina
U.S.A.
7 Updates & Rebuttals
Natasha
Monroe,North Carolina,
U.S.A.
They still are awful on their service.
#2Author of original report
Sun, July 17, 2005
I only had to pay $150 early disactivation fee, nothing more. I am glad I went to a lawyer, seeing how I was with them for so long $250 disactivation fee was brought down to $150. As of the remainder of the $800...it was ate up by Cingular Wireless. People still ask me about them...my opinion hasn't changed. They still are awful on their service. The comment above mine is a good insight...it is my opinion, nothing more..nothing less.
Mike
Alpharetta,Georgia,
U.S.A.
Corporate mergers don't void contracts
#3UPDATE Employee
Mon, May 09, 2005
AT&T and AT&T Wireless had been separate companies for three years. Regardless, Natasha does not want to be associated with AT&T Wireless -- or maybe anything branded AT&T. That's her opinion, and there is nothing wrong with an opinion. AT&T Wireless, Inc. is now a wholely owned subsidiary of Cingular Wireless LLC. If that upsets any Cingular subscribers, OK. But this acquisition of AT&T Wireless does not void any existing contract with AT&T Wireless, and AT&T Wireless still exists as a valid corporate entity. There is just no "AT&T Wireless" branded service now, at this time.
Natasha
Monroe,North Carolina,
U.S.A.
Get the facts straight??
#4Consumer Comment
Sat, May 07, 2005
Can you not read??? You say you are their employee, yet where were you in Dec of 2004 when the mailed papers and fliers stating that they were now merged with AT&T to make a wider range of sevice? I worked for AT&T and lost my job b/c AT&T Wireless was to belong to Cingular. I saw how crooked the company was I worked for. I didn't want them to be near my wireless provider. Why would the lawyer I hire even state to me that they merged and my contract i invalid? Are you stating you know more then other individuals working for the same company as you? The merger isn't the only reason I switched wireless providers. Cingular loved to overcharge me and I have bills that show it. Every month I was in a Cingular office having it fixed or on the phone with an ASR. So I believe I will stick with my earlier comment not to give your money to the wolves, go elsewhere.
Natasha
Monroe,North Carolina,
U.S.A.
Get the facts straight??
#5Consumer Comment
Sat, May 07, 2005
Can you not read??? You say you are their employee, yet where were you in Dec of 2004 when the mailed papers and fliers stating that they were now merged with AT&T to make a wider range of sevice? I worked for AT&T and lost my job b/c AT&T Wireless was to belong to Cingular. I saw how crooked the company was I worked for. I didn't want them to be near my wireless provider. Why would the lawyer I hire even state to me that they merged and my contract i invalid? Are you stating you know more then other individuals working for the same company as you? The merger isn't the only reason I switched wireless providers. Cingular loved to overcharge me and I have bills that show it. Every month I was in a Cingular office having it fixed or on the phone with an ASR. So I believe I will stick with my earlier comment not to give your money to the wolves, go elsewhere.
Natasha
Monroe,North Carolina,
U.S.A.
Get the facts straight??
#6Consumer Comment
Sat, May 07, 2005
Can you not read??? You say you are their employee, yet where were you in Dec of 2004 when the mailed papers and fliers stating that they were now merged with AT&T to make a wider range of sevice? I worked for AT&T and lost my job b/c AT&T Wireless was to belong to Cingular. I saw how crooked the company was I worked for. I didn't want them to be near my wireless provider. Why would the lawyer I hire even state to me that they merged and my contract i invalid? Are you stating you know more then other individuals working for the same company as you? The merger isn't the only reason I switched wireless providers. Cingular loved to overcharge me and I have bills that show it. Every month I was in a Cingular office having it fixed or on the phone with an ASR. So I believe I will stick with my earlier comment not to give your money to the wolves, go elsewhere.
Natasha
Monroe,North Carolina,
U.S.A.
Get the facts straight??
#7Consumer Comment
Sat, May 07, 2005
Can you not read??? You say you are their employee, yet where were you in Dec of 2004 when the mailed papers and fliers stating that they were now merged with AT&T to make a wider range of sevice? I worked for AT&T and lost my job b/c AT&T Wireless was to belong to Cingular. I saw how crooked the company was I worked for. I didn't want them to be near my wireless provider. Why would the lawyer I hire even state to me that they merged and my contract i invalid? Are you stating you know more then other individuals working for the same company as you? The merger isn't the only reason I switched wireless providers. Cingular loved to overcharge me and I have bills that show it. Every month I was in a Cingular office having it fixed or on the phone with an ASR. So I believe I will stick with my earlier comment not to give your money to the wolves, go elsewhere.
Nicholas
Woodbridge,Virginia,
U.S.A.
Get the facts straight!
#8UPDATE Employee
Fri, May 06, 2005
Cingular and AT&T didn't technically merge, considering AT&T isn't allowing Cingular to use the AT&T name in any way, shape, or form. Cingular basically just assumed all of the customers from AT&T, and are running everything on their system. Everything from equipment, customer service, and technical service is all Cingular, with nothing to do AT&T's wireless division. AT&T is going to restart a new wireless company in the next few years, having nothing to do with Cingular. So your cancellation of your agreement was with Cingular, since you have a service agreement with them.
