Complaint Review: Circuit City - Chandler Arizona

Jason said: "We do restocking fees because people like to rent our products and then bring them back... we therefore lose money on that product, not saying that everyone does it... but its something we are safeguarding against" But Jason, when someone is unlucky enough to buy a defective product, why should they be treated like those who, as you say, "like to rent"? In your efforts of "safeguarding against" this type of behavior, Circuit City is treating honest consumers as criminals, even those who have legitimate returns. With this policy (and mindset), there's absolutely no customer satisfaction. Who needs that? Not me!! I also find it difficult to believe that stores don't get anything from manufacturers on returns. If that were so, how could any store stay in business with all of the poor quality junk that is being mass-produced? I don't buy it. There has to be a means of returning defective items, otherwise manufacturers would never know of problems in their merchandise.

Jason, Your statment here shows you have no clue as to how a corporation functions. "it goes back to the manufactuer and the corporation gets that money, and leaves the store out to dry" Are Circuit City stores a franchise?.......NO! Thus if the corporation gets the money....CIRCUIT CITY GETS THE MONEY. Circuit City IS the corporation. It owns ALL the stores. It has NOTHING to do with an individual store. Your comment means nothing.

Well first off, sorry to tell you, my dear friend but not all of us look like scumbags, like myself, I do not like that either... I also have obscene amounts of product knowledge... Also for our returns, the manufactuer does not reimburse the store... we lose money if its returned... it goes back to the manufactuer and the corporation gets that money, and leaves the store out to dry We do restocking fees because people like to rent our products and then bring them back... we therefore lose money on that product, not saying that everyone does it... but its something we are safeguarding against

Why charge a 15% restocking fee for something that is NOT GOING TO BE RE-STOCKED???? They are going to ship it back to the manufacturer as a defective item, and receive full credit!!!!! It's just another way to capitalize on the consumer. They know they have hundreds of returns a week, so, why not charge to return something?? That way, they can make an even bigger profit. But will they hire people that acutally know the specifics of the product that they are trying to sell? No, of course not, because they only hire losers for minimum wage that have absolutely no product knowledge. I went there to buy a high-end surround sound system, and the idiot that helped me couldn't even figure out how to turn on the stereo that was powering the speakers... A complete moron, that had no people skills, no technical skills, who looked and acted like he belonged on a street corner selling drugs, not stereos. Pierced ears, cheek, eyebrows, lip and probably in a few places I won't even think about. Nasty looking piece of human trash. And Circuit City hires these scumbags. So, I no longer shop there, and never will. Plenty of other places to spend my money, that will treat me like a customer instead of a nuisance.

How is it customer satisfaction to FORCE someone to exchange an item for the same or similar item, OR ELSE pay a penalty on a refund? If a customer goes to a store to return a defective item (in its original packaging along with the original register receipt), the customer should be given the option of exchanging or receiving a FULL refund. Besides, at the time we requested the refund at Circuit City, we had already purchased another camera because we had already been out shopping for a replacement. Circuit City was one of the places we shopped and they had nothing left after Christmas that would suit us (as I mentioned previously, all of the cameras under $200 were sold out. And I highly doubt that Circuit City was willing to do an even-exchange for another camera worth over $100.00 more than what we paid. Yeah, right! You suggest that the defective camera was probably a manufacturing problem. Yes, so where exactly should I have taken the defective camera back, if not to the place I purchased it, and why shouldn't that place refund my money to me and then return the defective product to the manufacturer for their own reimbursement? You also suggest going to Best Buy or Ritz and checking out their return policies. I already know that Best Buy WILL give full refunds on defective items, regardless of their restocking fee on SOME (not all) items. Fry's Electronics gave me no problems whatsoever when I returned an item to them. Nevertheless, if it ever becomes the norm for all electronics stores to penalize customers 15% restocking fees on defective item returns, I'll just stick to Walmart or Costco who give customers no problems whatsoever on returns. There are plenty of other fish in the shopping sea. Who needs the hassle? Not me, especially when there are so many friendlier fish to choose from!! If you ask me, Circuit City needs to stop punishing customers for trying to spend their hard-earned money in their store. Circuit City needs to look around and see that they are starting to smell pretty bad right now--like rotten fish! Time to fish elsewhere!

Do me a favour and go to your local Best Buy or Ritz camera and ask them what their return policy is. You'll see that it is the same as our store so no matter what you would be taking that "risk". Every camera/computer/TV/electronic product will have problems and every model will have issues. I bet if you do a little research you'll see something bad about the camera you just purchased. If something was out of stock the store would cut you a deal on a more expensive camera. Because of our bad return policy you could have walked out that day with a more expensive camera that you didnt have to pay for. Maybe you should have given the store a chance! =D