Complaint Review: Circuit City - Glen Burnie Maryland

First off I understand getting Rude customer service is the MOST agravating thing in the world, BUT I have to say that as rude as the manager may have been, or how annoying is was to listen to the CSA talk to friends this is many larger companies policy now. The truth is when you return an item they send it to the manufacturer to be fixed and they get it back and re-sell it. So they have now eliminated the middle man so to speak. In almost all new appliances and furniture there is a paper when you first open the box and it does state "If you have and defects or missing parts DO NOT take back to retailer. Please call .... or send to .... for replacement." I am not trying to belittle your situation, but I to have to say having been in your same situation not to long ago I called all over until I happen to get the right CSA on the phone and they were NICE enough to explain how it all works to me. Your best bet is to call the manufacturer and refuse to hang up until you get results......

yes...I know that particular Circuit CIty has bad customer service, I cussed out one of the people there and she cussed me back out. Now i know youre probablly thinking that I got what I deserved, but that's another story about them not understanding what is clearly printed about the 110% find a lower price refund. Anyways... although I do sypmathize with you on the customer service, I do believe you need to get off Circuit CIty's back n go and talk to the manufacturer because they are the ONLY people who could've helped you, not Circuit City.

yes...I know that particular Circuit CIty has bad customer service, I cussed out one of the people there and she cussed me back out. Now i know youre probablly thinking that I got what I deserved, but that's another story about them not understanding what is clearly printed about the 110% find a lower price refund. Anyways... although I do sypmathize with you on the customer service, I do believe you need to get off Circuit CIty's back n go and talk to the manufacturer because they are the ONLY people who could've helped you, not Circuit City.

yes...I know that particular Circuit CIty has bad customer service, I cussed out one of the people there and she cussed me back out. Now i know youre probablly thinking that I got what I deserved, but that's another story about them not understanding what is clearly printed about the 110% find a lower price refund. Anyways... although I do sypmathize with you on the customer service, I do believe you need to get off Circuit CIty's back n go and talk to the manufacturer because they are the ONLY people who could've helped you, not Circuit City.

I have been reading a large number of postings on this site, first let me say i do empathize with all of you. Customers it is never fun to have a bad experience with your hard earned cash at hand and associates of Circuit city it is never fun to be treated like scum just becuase someone is an unfortunate soul whom is the unlucky reciepent of a poorly made product or a bad mistake. now to case in point of the initial brand DVD player. first and foremost let me say that initial is probably owned and operated by one of the giants, the large companys mass produce and special label large numbers of products to increase sales percentages. So the shawdy workmanship can be found in the same BIG name products as your initial brand. I do firmly belive you get what you pay for but a good deal can be just that. secondly i must side with the store on this situation, therehave been a few posts where i have said to myself what was that manager doing. however this is not one of them. Store managment is clearly not at fault here. The product was an unfortunate manfacturing defect, which is the reason that manfacturers are reqquired by law to have said warranties. circuit city did stand behind its product as it and EVERY other major electronics retailer would have..offering you an extended warranty and their return policy. By LAW the manfacturer must deal with its defects during the first year of the products life shall we say. should you have purchased the products extended warranty and had initail said they were not going to help you then when you get your product back go and see the manager with it and explain what happened..he/she will help you. if you did not purchase said warranty..well thats why we offer them. third, we are not a commision sales force weather thats for the good or bad is a case by case thing but they NEVER sell to earn money from you, they can go stand in a corner and earn the same amount. unfortunately some do! finally i would like to address the person who suggestted going in getting near a large group of customers and letting loose some "4 letter words." that to is illegal and store managment can ( and i have ) had customers arrested for such. if you yell at me and my staff or even utter a curse word in our direction i will refuse you service and ask you to leave. I nor my staff have to listen to that. If you want to be handled and taken care of like an adult then act like a mature adult speak to the managment explain the situation listen to their suggestions and understand we are a) human b) have no magic wand c) are merely following a policiy set forth by a company which is identical to all of our competitors or in some cases much nicer to our customers. so very simply be consciencous of what you buy, listen to your sales associate about what the manfacturer offers and what we offer, ask how the warranties work, and then if their is an issue act like a civilized adult and maybe you wont ever post here again. thanks

Let's see ... the customer purchased an INITIAL brand DVD player. Well INITIAL may as well be synonomous with JUNK. There are the DVD players that were advertised during Christmas for $19.99. The customer bought this because they were CHEAP. Extended warranty? Oh no, this customer, as well as many other who regularly buy junk, was too cheap to buy that. THEN they are surprised when the item breaks, and want the store to bow down to them with the royal treatment, going against policy by taking care of their every demand? Hmmmm... methinks this is not the way it works! Policy is posted everywhere in electronics stores these days. The customer can't possibly complain about this situation, as they brought it on themselves, first buy buying JUNK, and second by not taking care to ensure the performance of their JUNK. There is no real complaint here, unless we are talking about the customer's lack of intelligence here. I hear a little chicken and it is saying "cheap cheap cheap cheap cheap!"

You are correct when you mention that acting somewhat civilally will produce positive results. But in essence, we are speaking of an age of rebates, warranties and kids working for commission. These 'sales reps' are going to sell what they can, whether it be an extended warranty sold by circuit city or one that is sold by the manufacturer. I am sure that an off-the-wall company such as the one that made this product isn't going to offer anything more than the 90-day job that is standard on even the cheapest of junk passed off to consumers. Unlike Kennesaw, GA, Baltimore, MD & the surrounding area has 'gazillions' of people & they are all vying for cheap & inexpensive electronic 'toys'. I am not saying all Circuit City stores have flawed sales staff & that they sell all substandard items (all stores do that to stay competitve price wise). What is being implied is this person bought an item and found it to be 'junk'. I am certain that at the time of purchase, this customer was offered extended coverage and rebates. If this product was purchased around Christmas, you can bet that the sales person was more anxious to earn something extra on this sale. Nothing wrong with this, but if the product (an extended warranty) is more or less not honored, then who's right -- or wrong? The unltimate goal of anything is ease to the customer. Warranty service sold by any store should be honored at that store, or any Circuit City location. Any customer that buys extended coverage should not be obligated to send any merchandise back to a manufacturer, under a purchased plan. This should be the responsibility of the store. It is unfortunate that it appears that you haven't visited any retail store in this area. I am certain that customer service in the town you are from is more on a 'personal' level. In Baltimore, no one no longer takes the time to give any 'personal touches'. Therefore, it sometimes takes screaming to get your point across!!!

You sound like a very pleasant person, If that is your attitude with people in the retail business it is not a huge surprise that you receive poor customer service. Acting like a civilized adult will get you alot more than throwing a tantrum like a little kid. Don't believe me, come to my store in Kennesaw, GA and try to pull that stunt. You will be yelling at no one but the parking lot. Thank God most of our customers are good people with mature attiitudes.

To Murfey in Glen Burnie, All I can say is -- YOU ARE ABSOLUTELY RIGHT! I have been in that same store & I share the same woes with inferior products as you. Not with a DVD, but with a tape recorder. I bought one for my son for christmas last year. It worked -- oh maybe -- a month or two. The reason I didn't take it back -- ROTTEN CUSTOMER SERVICE. The 'Geeks' that work in Circuit City are more concerned with their Cell Phones and what time they are getting off. The most important thing that was mentioned in one of the comments is that the Brand Name of the DVD is 'Initial'. Compared to Sony, Panasonic or Sanyo, Initial sounds like an off-the-wall, buy cheap & sell em' cheap type deal. Like my son's tape player -- ALSO CHEAP -- your's was probably a once in a lifetime purchase by Circuit City. Several years ago, I was looking for a cheap VCR (remember those?) at a time when they weren't so cheap. Circuit City was advertising an 'OSD' brand VCR. I went to look at and (maybe) purchase the machine. I asked the sales person what OSD stood for. His reply -- On Screen Display. I said 'no, all of them have that!' I again asked, what is the brand. He again responded, On-Screen Display! This took me by surprise & I finally turned around & left. He asked wherre I was going. I said I would get back to him (which I didn't). In short, if the brand sounds off-the-wall, it's usually because it is. Unfortunnately, You Only get what you pay for. Good luck in your fight. P.S.: Want a little advice -- In stores such as Circuit City (I know this from experience), if you want to achieve positive results, after ensuring that a crowd of people is near a sales person, get loud and practice a good healthy 4-letter word dictionary at the sales person. This usually works best when you can hear your voice bouncing off the back wall of the store!!!

I am confused. In your second post you mentioned your manufacturer warranty and then you mentioned the extended warranty that you did not include in your initial (no pun intended) post. Did you buy the service plan? That makes a big difference as to who you should be talking to about your player. If you purchased the plan from Circuit City than yes we are responsible for the product and your replacement, if you did not than the manufacturer is responsible for taking care of the problem and it is entirely out of Circuit City's hands. So once again please clarify so that the readers know if it is truly bad customer service or lack of understanding for policy and procedure of the one reporting the rip off.

The name of the manufacturer is Initial. There was a one-year warranty and then the extended warranty. The player broke within 60 days of giving it as a gift (Christmas). I sent the player back because this is what I was told to do by the manger of Circuit City. And your final question Why didn't the store return it? This was my first question. I picked out a DVD player for my husband, paid cash and now I have no cash or player. All I wanted was fair treatment. I do hope you do not speak to your customers in the tone you responded to my posting. This would bring us full circle Customer Service!

The name of the manufacturer is Initial. There was a one-year warranty and then the extended warranty. The player broke within 60 days of giving it as a gift (Christmas). I sent the player back because this is what I was told to do by the manger of Circuit City. And your final question Why didn't the store return it? This was my first question. I picked out a DVD player for my husband, paid cash and now I have no cash or player. All I wanted was fair treatment. I do hope you do not speak to your customers in the tone you responded to my posting. This would bring us full circle Customer Service!

The name of the manufacturer is Initial. There was a one-year warranty and then the extended warranty. The player broke within 60 days of giving it as a gift (Christmas). I sent the player back because this is what I was told to do by the manger of Circuit City. And your final question Why didn't the store return it? This was my first question. I picked out a DVD player for my husband, paid cash and now I have no cash or player. All I wanted was fair treatment. I do hope you do not speak to your customers in the tone you responded to my posting. This would bring us full circle Customer Service!

The name of the manufacturer is Initial. There was a one-year warranty and then the extended warranty. The player broke within 60 days of giving it as a gift (Christmas). I sent the player back because this is what I was told to do by the manger of Circuit City. And your final question Why didn't the store return it? This was my first question. I picked out a DVD player for my husband, paid cash and now I have no cash or player. All I wanted was fair treatment. I do hope you do not speak to your customers in the tone you responded to my posting. This would bring us full circle Customer Service!

Circuit City gives you a thirty day return policy then offers you a circuit city protection plan. you are passed the thirty days and you opted to not have coverage from Circuit City but to stick with your manufacturer's warranty. Your product broke and you must now deal with your manufacturer to honor their product (that is why they give you a manufacturer's warranty in the first place. Why are you even talking to Circuit City about it? You should be on the phone with the manufacturer to get your product fixed or repaired or whatever the told you. You are on the wrong rip off link.

You sent the DVD Player to the manufactuere, to be fixed under the manufacturer's warranty, and then complain that Circuit City did something wrong?!? Huh? What? Your not making sense. Did you buy the Extended Warranty with Circuit City? Who was the manufactuere? Why did they not return the DVD player? Why are you complaing about Circuit City? Many many questions