- Report: #281188
Complaint Review: Circuit City - Mesa Arizona
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Circuit City
1530 West Southern Mesa, 85202 Arizona, U.S.A.
Phone:
480-4648588
Web:
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Circuit City Circuit City customers of no value to the company other than a cash cow Mesa Arizona
I would like to begin by thanking Ripoffreport.com for providing this forum for the truth about this company, Circuit City, to come out.
I was a good customer of Circuit City for many years. That all ended with my last purchase in 2005. Since that purchase I have not spent one red cent at a Circuit City Store, nor will I ever again.
It all began with my decision to buy a plasma television coinciding with a Presidents Day sale at the Circuit City store near my home. From that point on my experience with Circuit City was all down hill.
The basis of my complaint with Circuit City revolves around the remote control. I never recieved one. My nice new 46 inch Akai plasma flat screen, $2500.00 msrp, state of the art high tech monitor works much like my grand dads RCV Victor. Get up to turn it on, get up to change the channel and get up to turn it off. All the other "features" of the television are worthless with out the remote.
Many return trips to the store plus countless contacts and attempted contact with this company over a one year period, by telephone, fax and e-mail, yielded no result or resolution. I lost count of the hours spent dealing with Circuit City regarding this matter. I finally threw in the towel. This is one giant you can not beat, unless you can find a way to kick it in its money bags. This is because you only exist to Circuit City until you sign the dotted line. After that, when they have your money, you are nothing at all to them.
The hell I went through trying to get Circuit City to provide me with a remote would be water under the bridge by now, had I ever recieved one. But I have not, and that will forever be a thorn in my side which will always remind me of the disgust I have for that corporation. Most of all because the way I was treated made me feel insignificant.
I paid it off, but I feel cheated and ripped off. I do not feel I will ever be compensated for this ordeal because I believe that honor and integrity are virtues which do not exsist within the Circuit City Corporation.
I end my gripe with this warning; If any of you reading this are thinking about purchasing any item that Circuit City sells, buy it somehere else. You do not have to endure the kind of mis-treatment you will probably receive if you just avoid giving Circuit City your business in the first place.
Again, thank you Ripoffreport.com for providing this forum. Consumers are a bigger giant than any corporation when united. Truth helps bring unity and you are providing a place for the truth to come out.
Kevin j
Tempe, Arizona
U.S.A.
I was a good customer of Circuit City for many years. That all ended with my last purchase in 2005. Since that purchase I have not spent one red cent at a Circuit City Store, nor will I ever again.
It all began with my decision to buy a plasma television coinciding with a Presidents Day sale at the Circuit City store near my home. From that point on my experience with Circuit City was all down hill.
The basis of my complaint with Circuit City revolves around the remote control. I never recieved one. My nice new 46 inch Akai plasma flat screen, $2500.00 msrp, state of the art high tech monitor works much like my grand dads RCV Victor. Get up to turn it on, get up to change the channel and get up to turn it off. All the other "features" of the television are worthless with out the remote.
Many return trips to the store plus countless contacts and attempted contact with this company over a one year period, by telephone, fax and e-mail, yielded no result or resolution. I lost count of the hours spent dealing with Circuit City regarding this matter. I finally threw in the towel. This is one giant you can not beat, unless you can find a way to kick it in its money bags. This is because you only exist to Circuit City until you sign the dotted line. After that, when they have your money, you are nothing at all to them.
The hell I went through trying to get Circuit City to provide me with a remote would be water under the bridge by now, had I ever recieved one. But I have not, and that will forever be a thorn in my side which will always remind me of the disgust I have for that corporation. Most of all because the way I was treated made me feel insignificant.
I paid it off, but I feel cheated and ripped off. I do not feel I will ever be compensated for this ordeal because I believe that honor and integrity are virtues which do not exsist within the Circuit City Corporation.
I end my gripe with this warning; If any of you reading this are thinking about purchasing any item that Circuit City sells, buy it somehere else. You do not have to endure the kind of mis-treatment you will probably receive if you just avoid giving Circuit City your business in the first place.
Again, thank you Ripoffreport.com for providing this forum. Consumers are a bigger giant than any corporation when united. Truth helps bring unity and you are providing a place for the truth to come out.
Kevin j
Tempe, Arizona
U.S.A.
4 Updates & Rebuttals
Berad
Alpine,Utah,
U.S.A.
You can't really generalize it like that
#2UPDATE Employee
Wed, November 07, 2007
You can't just say that a corporation doesn't care about you because you had a bad experience and didn't get a remote. I do agree that a tv without a remote is like a car with no tires. But you can't really base all your future decisions on one experience. It's the employees within a store that make your difference. Corporations have their rules and regulations to protect themselves, but when you talk to the right person they can really get you taken care of. You can't expect to go in giving attitude and have someone make an exception to a rule. I can't count how many times I've done what isn't technically in the guidelines to really take care of my customers. It all depends on that person's attitude. There's always someone that can help you out. I would have personally just set you up with a replacement remote. Now you have to understand that the store individually pays for that remote control, not corporate. So if someone were completely intolerant with me, I would not make the decision to change that. You had a 30 day return policy to make sure you liked your purchase. You decided to wait until after that 30 days to complain about your remote on your tv that you bought Open Box which would have had a heavily discounted price. You make it sound like you had no idea there was no remote and you couldn't do anything about it. C'mon now, you can't really be serious, can you?
Berad
Alpine,Utah,
U.S.A.
You can't really generalize it like that
#3UPDATE Employee
Wed, November 07, 2007
You can't just say that a corporation doesn't care about you because you had a bad experience and didn't get a remote. I do agree that a tv without a remote is like a car with no tires. But you can't really base all your future decisions on one experience. It's the employees within a store that make your difference. Corporations have their rules and regulations to protect themselves, but when you talk to the right person they can really get you taken care of. You can't expect to go in giving attitude and have someone make an exception to a rule. I can't count how many times I've done what isn't technically in the guidelines to really take care of my customers. It all depends on that person's attitude. There's always someone that can help you out. I would have personally just set you up with a replacement remote. Now you have to understand that the store individually pays for that remote control, not corporate. So if someone were completely intolerant with me, I would not make the decision to change that. You had a 30 day return policy to make sure you liked your purchase. You decided to wait until after that 30 days to complain about your remote on your tv that you bought Open Box which would have had a heavily discounted price. You make it sound like you had no idea there was no remote and you couldn't do anything about it. C'mon now, you can't really be serious, can you?
Berad
Alpine,Utah,
U.S.A.
You can't really generalize it like that
#4UPDATE Employee
Wed, November 07, 2007
You can't just say that a corporation doesn't care about you because you had a bad experience and didn't get a remote. I do agree that a tv without a remote is like a car with no tires. But you can't really base all your future decisions on one experience. It's the employees within a store that make your difference. Corporations have their rules and regulations to protect themselves, but when you talk to the right person they can really get you taken care of. You can't expect to go in giving attitude and have someone make an exception to a rule. I can't count how many times I've done what isn't technically in the guidelines to really take care of my customers. It all depends on that person's attitude. There's always someone that can help you out. I would have personally just set you up with a replacement remote. Now you have to understand that the store individually pays for that remote control, not corporate. So if someone were completely intolerant with me, I would not make the decision to change that. You had a 30 day return policy to make sure you liked your purchase. You decided to wait until after that 30 days to complain about your remote on your tv that you bought Open Box which would have had a heavily discounted price. You make it sound like you had no idea there was no remote and you couldn't do anything about it. C'mon now, you can't really be serious, can you?
Berad
Alpine,Utah,
U.S.A.
You can't really generalize it like that
#5UPDATE Employee
Wed, November 07, 2007
You can't just say that a corporation doesn't care about you because you had a bad experience and didn't get a remote. I do agree that a tv without a remote is like a car with no tires. But you can't really base all your future decisions on one experience. It's the employees within a store that make your difference. Corporations have their rules and regulations to protect themselves, but when you talk to the right person they can really get you taken care of. You can't expect to go in giving attitude and have someone make an exception to a rule. I can't count how many times I've done what isn't technically in the guidelines to really take care of my customers. It all depends on that person's attitude. There's always someone that can help you out. I would have personally just set you up with a replacement remote. Now you have to understand that the store individually pays for that remote control, not corporate. So if someone were completely intolerant with me, I would not make the decision to change that. You had a 30 day return policy to make sure you liked your purchase. You decided to wait until after that 30 days to complain about your remote on your tv that you bought Open Box which would have had a heavily discounted price. You make it sound like you had no idea there was no remote and you couldn't do anything about it. C'mon now, you can't really be serious, can you?
