- Report: #711273
Complaint Review: citi mortgage - auruora Illinois
Reported By:
michksp -
earlville, Illinois, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
citi mortgage
auruora, Illinois, United States of America
Phone:
Web:
www.citimortgage.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
citi mortgage bait and switch auruora, Illinois
i was ripped off.. they are liars and theifs..
i wanted to refi my home in december also i wanted 20,000 cash out for so home projects
i have enough equity in my home to do that. sherry hansen was the loan officer i was dealing with she kept pushing me to proceed with the loan.. she wanted upfront fees.. i told her no not without knowing i was approved she said you are approved we shouild have you closed in a couple weeks
so i went ahead and paid the fees 535.00 .. i didnt hear anything for a couple weeks so i tried callling sevral times left messages tried emails.. finally i get a responce say i was denied??? i could not belive after she assured me i was approved.. i am a bricklayer and i get laid off when it is cold i let her know when i applied that i was collecting unemployment. she said seasonal employment was fine.. i was denied fro not collecting unemployment in 08-09... i couldnt belive it.. so i said i wanted my money back i would have never paid those fee's but she stated i was already approved.. citi says no money will be refunded.. she said i asked you if you collected unemployment every year.... liar she asked if i was laid off ( i still have all her emails) i tried to contact her supervisior michael fauth and he wont cont me back... tried sevral other call and cannot get anyone to talk to me.
p.s she told me i had to mid april to reapply after i was back to work... just tried they say i dont qaulify for a 10 yr loan (7yrs left now) and i tell them what she says they say seasonal employment is not acceptable and the app should have never been taken..
still i have no answers
i wanted to refi my home in december also i wanted 20,000 cash out for so home projects
i have enough equity in my home to do that. sherry hansen was the loan officer i was dealing with she kept pushing me to proceed with the loan.. she wanted upfront fees.. i told her no not without knowing i was approved she said you are approved we shouild have you closed in a couple weeks
so i went ahead and paid the fees 535.00 .. i didnt hear anything for a couple weeks so i tried callling sevral times left messages tried emails.. finally i get a responce say i was denied??? i could not belive after she assured me i was approved.. i am a bricklayer and i get laid off when it is cold i let her know when i applied that i was collecting unemployment. she said seasonal employment was fine.. i was denied fro not collecting unemployment in 08-09... i couldnt belive it.. so i said i wanted my money back i would have never paid those fee's but she stated i was already approved.. citi says no money will be refunded.. she said i asked you if you collected unemployment every year.... liar she asked if i was laid off ( i still have all her emails) i tried to contact her supervisior michael fauth and he wont cont me back... tried sevral other call and cannot get anyone to talk to me.
p.s she told me i had to mid april to reapply after i was back to work... just tried they say i dont qaulify for a 10 yr loan (7yrs left now) and i tell them what she says they say seasonal employment is not acceptable and the app should have never been taken..
still i have no answers
1 Updates & Rebuttals
Frank Eliason
Long Island City,New York,
United States of America
I work for Citi and I'd like to help you...
#2UPDATE Employee
Tue, March 29, 2011
michksp, I read your post and I'm very sorry to hear about your experience with Citi. I am responsible for digital customer service/advocacy, and I would like to research your issues and see what can do to help. My email address is below, so please send me a note.
Regards,
Frank Eliason
Citi
[email protected]
