- Report: #1397829
Complaint Review: Citibank - Torrance California
-
Author Not Confirmed
Why?
Citibank
3812 Sepulveda Bl. Torrance, California, USA
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Citibank ATM takes money and does not issue receipt Torrance California **Author of this Report is NOT CONFIRMED**
Deposited ATM $3500 cash. ATM takes money and gives a statement. " I cannot return your money due to a technical error. I entered the branch to get a receipt but they were in denial and said there was nothing they could do. I spent almost 2 hours in the branch after closing time to get a resolution. I had to call the Torrance Police to intervene as my $3500 was missing and they refused to issue any receipt. Before the police arrived they issued a letter reflecting what I had claimed. The money was missing for 44 hours and was not credited even when it was found. Credit card services agreed to email me a receipt when the money was found and again a day afterwards but never sent it. The branch refused to issue a receipt even though credit card services indicated this could be done at the branch. Each time I was transferred to the branch the assistant manager Kimberely would intercept the call and reply with rudeness and hang up. I still do not have a receipt for my funds after 6 days. I am closing all my accounts with a bank that I cannot trust.
