Complaint Review: Claims Specialists International - CSI - Denver Colorado

This is a reply to the ex-employee, Annon. CSI was collecting the entire insurance check before the jobs were started. How could a decreased credit line from a distributor have caused this kind of problem? If they were paid up front, they could have paid for the materials prior to recieving them - just as their customers did. Is it possible that CSI (Glenn Jessen and Melissa King) was actually spending this money when they shouldn't have been. I ran Mr. Jessen's record. He has mutliple felony convictions. He also has mutiple charges that did not result in convictions. The facts; as I see them, are: A known felon owns a company, collects large sums of money for work that is to be performed, and never does the work. It would be very interesting to look at Mr. Jessen's personal spending patterns during this time that all of the money was being collected. Ms. King said in an interview with Tom Martino that huge bonuses were being paid to employees at this time. Another employee said that they were spending money like they were millionaires, buying new cars, etc. The answer is obvious; they collected the money for the roofs and blew it. It wasn't because of a distributor or anything else. They spent theirr customers' money on themselves.

I am an ex-employee of CSI/K-2 Roofing and would like to apologize to all the homeowners that I gave the run around and all the excuses . The things that I told to you were excuses that were given by Melissa King. As an employee I was just doing my job and what I was told to say by Melissa. As all the calls kept coming in I constantly asked her "what should I tell them" they want answers. Us the employees, were left in the office to deal with the mess that she created, she was hardly around. So please do not be upset with the employees. We were screwed over and lied to as well, not getting paid on time, payroll checks bouncing, or how bout thinking we still have medical coverage and don't, Melisaa and Anna could have at least told us that we no longer had benefits. But no, I had to find out the hard way by going to pick up meds. from the pharmacy thinking that all I had was my co-pay...wrong I no longer had coverage! Thanks

As an ex-employee, I understand your frustration and concerns and outrage. As the events have unfolded to hurt people. However, I know that until the economic crisis happened everything was going fine. The crisis caused the shingle suppliers to cut the credit of the company, and called in the markers on the products owed. Which were paid, however, the shingle distributor lessened the amount of product credit by $100K, which caused a tremendous back up of roofs, of which were outsources to another company to finish while the company gave up on its profit to see the roofs put on although they couldnt do it based on the fact the distributors now wanted money upfront to kick start the process again. The lack in the system caused a cash flow problem, which brought the company to its knees and failed. As far as I know the company CSI sold off all of its contracts to a larger roofing company so that people will get their roofs on eventually. However, some are so quick to judge that they no longer want any help. Which is their choice but they did sign a contract to have the company get the money for them from the Insurance company. The contract clearly states a fee for that service if the company does not put on the roof. So people should just be patient and let the new roofing company contact them to get their roof on. My self I lost out because at its peak the company was providing a valuable service and a large referal list of satisified customers still sits on my desk. Take care.