- Report: #1379401
Complaint Review: Club Fitness Dover DE - Dover Delaware
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Club Fitness Dover DE
650 S Bay Rd Dover, 19901 Delaware, USA
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Club Fitness Dover DE Broken arms? Who cares Dover Delaware
I was previously a member of Club Fitness in Dover. While working I was seriously injured. I had severe lacerations on my arm, torn tendons, torn ligaments and the bones were separated in my wrist. Being unable to drive following the incident, I called Club Fitness to let them know that I was injured and needed to cancel my membership. This was after I had been registered with them a year so it shouldn't have been an issue. I explained I couldn't drive and would need time before I could get there. I was told I had to speak to a manager and they could do nothing for me until this occurred. Not wanting to be charged a monthly fee for something I would not be using for at least 6 months, I found a ride there within the next few days of this phone call. No managers were available and I was asked to fill out a request paper so a manager could call me , yet I would again need to come in. I was also told if it was a medical issue they would need a doctors note, all just to cancel a membership? My arm was in a cast and it's my dominant arm so I couldn't even fill out my own request form. Fast forward a month and I called two more times, each time no manager was available. Once I finally spoke to someone, she told me that they had called me 3 times with no answer (my phone records prove otherwise) yet they never left a voicemail. I was told it was in the notes on my account and now that I had a past due balance they wouldn't cancel anything until I paid that. The person I spoke to was extremely nasty and hung up on me before the conversation had ended. I've still not paid the past due balance as I contacted them long before a balance was due.
