- Report: #424915
Complaint Review: Coastal Gourmet Foods - Santa Ana California
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Author Confirmed
Why?
Coastal Gourmet Foods
http://www.unitedstatesbeef.com/dist_coastal.php Santa Ana, California, United States of America
Phone:
888-209-2333
Web:
N/A
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US Beef US Beef - Coastal Gourmet Foods Inc. Santa Ana California
This is regarding my efforts to cancel the transaction with Coastal Gourmet Foods Inc. on 17 January 2009, the amount of $169, which was a home solicitation sale. Coastal Gourmet Foods Inc. do not adhere to their return policy, which states that the customer can return the goods purchased within 3 days of purchase date. We did phone the customer service of Coastal Gourmet Foods to cancel the order the same day of the purchase (Sat 17 Jan '09) and also on the following Monday, Tuesday and Wednesday. The customer service representative informed us returning the product is no problem but doesn't have the authority to cancel the order, but her manager can and will contact us (who were not available every time). It is now almost 30 days after the purchase date and the manager hasn't returned any calls. I still have the meat boxed and wrapped as delivered in my freezer and still intend to return it.
Louis Chino Hills, California
U.S.A.
1 Updates & Rebuttals
Ownership Team
Gaithersburg,Maryland,
United States of America
U.S. Beef has centralized and streamlined its customer service department
#2REBUTTAL Owner of company
Fri, June 17, 2011
We apologize that you had a difficult time cancelling your order. We certainly respect our customer's right to change their mind. A customer service representative should have contacted you immediately upon your first message. We have centralized and streamlined our customer service department so all customer concerns are handled immediately. Please give us the opportunity to make this right with you. Please call us at 888.987.2333.
