- Report: #844370
Complaint Review: Coldstone Creamery - Bellevue Washington
Reported By:
MotherOf2 -
Bellevue, Washington, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Coldstone Creamery
15600 NE 8th St., #J2 Bellevue, 98007 Washington, United States of America
Phone:
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Coldstone Creamery Store does not honor coupon instead laughs at their customer. Bellevue, Washington
I presented a $1 coupon that I received from the newspaper. The manager mentioned that I could pick from 2 sizes and anything from the board posted on the wall. When I tried to pay for my ice cream with the coupon, the cashier brought the manager over to review the coupon again.
The manager said that it wasn't valid because I did not select a "signature item". I mentioned to her what I had interpreted from the manager. The cashier laughed at me and I said that it was deceptive advertising. The bottom line is if I misinterpreted what the manager had said, I didn't deserve to be laughed at and the manager should have tried to make me feel like a welcome customer. They never honored the coupon or tried to make me feel like an important customer. From the previous Yahoo review it looks like that this location is taking advantage of customers.
The manager said that it wasn't valid because I did not select a "signature item". I mentioned to her what I had interpreted from the manager. The cashier laughed at me and I said that it was deceptive advertising. The bottom line is if I misinterpreted what the manager had said, I didn't deserve to be laughed at and the manager should have tried to make me feel like a welcome customer. They never honored the coupon or tried to make me feel like an important customer. From the previous Yahoo review it looks like that this location is taking advantage of customers.
1 Updates & Rebuttals
MotherOf2
Bellevue,Washington,
United States of America
Contacted Coldstone Creamery
#2Author of original report
Wed, March 07, 2012
I contacted the Coldstone Creamery headquarters and they apologized for the clerk's behavior. The clerk has been reassigned. Thank you Coldstone.
