- Report: #834054
Complaint Review: Colonial Van Lines - Braintree Massachusetts
Reported By:
jromewilly -
Seminole, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Colonial Van Lines
859 Willard St #400 Braintree, 02169 Massachusetts, United States of America
Phone:
888-717-0711
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Colonial Van Lines Rip-off Braintree, Massachusetts
First the movers themselves (Anthony Davis and his crew) were excellent. CVL however is a shady, BS, dishonest bait and switch company.
Teddy gives me quote of $3528, 5558 lbs. to rope you in. 3 days before move (when it is too late to fire them and get a honest company), Alvin gives final review and adjustment which comes out to $5414.38, 6793 lbs. and want an additional $1100 deposit added to the already $1627 deposit I gave Teddy.
The weight actually comes in about 200lbs above original estimate of 5558 and I am told it is around .50 per lb for the overage equally $100. I also paid extra for mirror and picture wrap of about 250. So for the $2000 difference in the 2 estimates I was owed about $1600 , which I was assured would be refunded to me within 10 days. After a month of phone calls the did refund about $700 and change. Still short about $900.
Still waiting after contacting Teddy with the math has been quite a while no nothing from them. Move was Oct 21, 2011, it is now Feb 5, 2012.
Avoid these guys like the plague. There are too many honest companies out there to be involved with guys like these.
Teddy gives me quote of $3528, 5558 lbs. to rope you in. 3 days before move (when it is too late to fire them and get a honest company), Alvin gives final review and adjustment which comes out to $5414.38, 6793 lbs. and want an additional $1100 deposit added to the already $1627 deposit I gave Teddy.
The weight actually comes in about 200lbs above original estimate of 5558 and I am told it is around .50 per lb for the overage equally $100. I also paid extra for mirror and picture wrap of about 250. So for the $2000 difference in the 2 estimates I was owed about $1600 , which I was assured would be refunded to me within 10 days. After a month of phone calls the did refund about $700 and change. Still short about $900.
Still waiting after contacting Teddy with the math has been quite a while no nothing from them. Move was Oct 21, 2011, it is now Feb 5, 2012.
Avoid these guys like the plague. There are too many honest companies out there to be involved with guys like these.
2 Updates & Rebuttals
jromewilly
Seminole,Florida,
United States of America
OUTCOME
#2Author of original report
Tue, February 07, 2012
I was contacted by CVL upper management at least 3 times after I wrote my complaint. They went over my paperwork and have come to the conclusion that a mistake was made and apologized and promised that they are in the process of resolving this issue to my satisfaction.
I must say that they did seem genuinely concerned. It is not often that a company will take the time to review a complaint and graciously correct the mistake. For that I must assume that my assessment of them may have been hasty.
If they keep their word then I am satisfied and a happy guy.
Colonial Van Lines
Florida,USA
COMPANY RESPONSE
#3UPDATE Employee
Tue, February 07, 2012
Dear Sir/Madam:
Thank you for choosing Colonial Van Lines as service provider for your recent relocation. Our team at Colonial Van Lines has reviewed your posting and we regret to hear of your dissatisfaction and displeasure with our company. We are always working diligently to ensure that our customers are satisfied with the services provided and as we know not all our moves will go as planned, however we make genuine attempts in rectifying any issues that may arise resulting in ultimately tainting your judgment of Colonial Van Lines. Unfortunately this has been the case with you and we would definitely like the opportunity to address your issues and concerns.
We urge you to contact our office with any additional information that will assist us so we can take a closer look at your account. We can resolve this pressing matter if you would kindly provide us with your name or job # ID. Please call us at 1-855-820-6916 and we will handle your case.
Sincerely,
The Office of the President
