- Report: #1233165
Complaint Review: Comcast Cablevision Incorporation - Philadelphia Pennsylvania
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Author Not Confirmed
Why?
Comcast Cablevision Incorporation
1701 John F Kennedy Blvd. Philadelphia, 19103 Pennsylvania, USA
Phone:
(800) 266-2278
Web:
http://my.xfinity.com/home/x/?CCT=53BA3D76CB1473BFF49C79FE4AA86DFF1EE2DE626F409A59CCEC17F02170469467
Categories:
Business Rating:
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Comcast Cablevision, Incorporation aka Xfinity Systematic Price Gouging Philadelphia Pennsylvania
Comcast
Tosha 03/26/2015 10:30 am
Brought back down to $117.98 reflect on statement March 28th statement
Credit adjustment takes place on March 26, 2015
Promotion ends April 10, 2016
Comcast
Sharon 04/09/2015
Ticket to call back 02839696764
March 26, 2015 call is being reviewed by a supervisor, I should expect a response by
Cancel service unless price is $117.98 out the door and $20 credit.
Caldia 04/13/2015 Hung up on
Mel 04/13/2015 (Philippines) Hung up on during transfer
Alma 04/15/2015 (Philippines)
transferred to Alisha (was supposed to transfer me to a supervisor)
transferred to Shirley (not a supervisor) extremely rude
transferred to Lanese (supposedly a supervisor)
Since no one at Comcast could honor the pricing that Tosha reinstated, I cancelled my service.
04/16/2015
Received a call while driving from a Comcast Representative, stating that they would like to offer me the Xfinity Triple Play for $99.99 a month. At this point, I was so disgusted with Comcast and their customer service that I refused the offer.
At no time did any Comcast Representative state to me that I was not offered, and accepted, Tosha's pricing, which was what I was paying prior to initiating this bill dispute.
During the first or second week of May, I logged on to Comcast to ensure my account was closed and to see what my credit was. Rather than see a credit for $20.00, I saw a past due balance. The past due balance is for $26.36, the charge for a partial month of service. This charge came after I was offered and accepted my original rate of $99.99 or approximately $117 after taxes and fees, and after I was told to pay the $138 bill in March, which Tosha told me to pay and I would receive a $20 bill credit.
