- Report: #153314
Complaint Review: Comcast - Chicago Illinois
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Comcast
comcast.net Chicago, Illinois, U.S.A.
Phone:
866-594-1234
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Comcast Cable Internet And Phone Ripoff, Horrible customer service, repeated mismanagement, refusal to correct their mistakes Chicago Illinois
I ordered the internet, cable tv, and phone package from Comcast. Everything was fine, and than they changed the move in date for me to move into my new home. Everyone was ok, there were no problems, easy fix, except for Comcast.
I called in, changed me appointment, yet they somehow managed to lose my appointment, and sent the cable guy out on the wrong day. I took a day off of work for the appointment, Comcast refused to schedule me on the day, and accused me of making up some wild story.
Hours later on the phone, I completely hit a brick wall, and the managers were rude and extremely unhelpful, and honestly, I kinda lost my cool, I mean I couldn't believe how horrible their customer service was.I was on a cell phone, my phone kept dropping, they kept accusing me of hanging up on them.
I told them I wanted to cancel my service, I had thought that the retention department would help me where the managers wouldn't, where the mangers absolutely refused to help me. The retention department advised me that they refused to honor the date I had my service scheduled.
The managers at Comcast refused to put me through to their managers, and they refused to put me through to a corporate headquarters, so I could speak to a president, vice president, etc.
Later, my father after making some changes to his service, spoke to a representative, and they said they'd make everyting okay for me. My Mom took a day off work, because I couldn't take any more days off work, and she sat in the house from 11 to 5 waiting for Comcast.
The cable TV and internet guy came, but without one of the boxes I ordered, the one with DVR. He said to me that the phone guy was coming. My mother proceeded to sit and wait for the "phone guy" until 5 PM, there was no food or furniture in the house, and she was all alone because I was stuck at work.
Every time she called comcast, she was repeeatedly told the phone installer was on his way, until 5, when she was told that a manager elected to use their managerial authority to cancel my phone order that day, because they didn't like that I was upset with them for losing my appointment previously. Additionally, Comcast accidentally intermingled my service with my fathers, completely screwing up his cable service.
So I reschedule my appointment for phone and DVR, and everything is ready to go. I call the day before, now Comcast has lost my internet phone order again, I get transfered to the sales department, they find it, but somehow my DVR box request has now been lost again, for the 3rd time. They now want me to schedule anotehr time, this would be the 3 installation, to come back and put in the DVR box that should have been in 2 weeks ago.
Comcast has agreed to waive a 30 dollar installation fee for my DVR box, period, because normally they would have apparently re charged me for installation, because they don't care if I made the appointment or not, they are brining an installer out for a new installation.
Comcast management refuses to provide me with a corporate number so that I can speak to someone with clout, I've looked all over the web, and I can't find any corporate number for Comcast. The managers don't care, one told my mother if I am that dissatisfied, than I should just use SBC. That was their answer! No one will help me, they insist it is my fault because I was in their words rude and belligerent.
I didn't use vulgarity, but yes I was angry, and yes I was not okay when they gave me run around answers, and refused to reschedule an appointment their service people lost, and apparently, that reason enough for them to make your life a living hell, because obviously Comcast doesn't care abotu their customers. I wasn't any less angry than anyone else would have been in my situation, especially when the supposedly highest available manager on site refused to do anything, and did not care, and acted quite openly about the fact that she could care less about me and my situation.
While I would like to switch service, if I go to Direc TV, or Dish, the boxes will cost me 900 dollars, and there isn't another Cable provider in the area, which is probably why Comcast is able to abuse me so badly.
This is the worst, most dishonest, most incompetent company i have ever dealt with in my entire life. I used to think that companies felt the customer was always right, apparently Comcast not only feels that the customer is always wrong, but that our lives are theirs to play with, and it's no big deal if it takes weeks to install something as important as a phone, and it's no big deal to make me repeatedly take off work for their mistakes, becuase I'm sure Comcast wouldn't mind if one of their Cable Installers had to take 4 days off work to have their Cable installed.
I am not putting my full name, because I don't want my cable turned off on me or something, I don't trust Comcast, they are very evil people. I'm sure they'll figure out who I am, unless they've done this to a lot of people, but that's the only reason more info about ME isn't being posted.
M
, Illinois
U.S.A.
Click here to read other Rip Off Reports on ComCast
I called in, changed me appointment, yet they somehow managed to lose my appointment, and sent the cable guy out on the wrong day. I took a day off of work for the appointment, Comcast refused to schedule me on the day, and accused me of making up some wild story.
Hours later on the phone, I completely hit a brick wall, and the managers were rude and extremely unhelpful, and honestly, I kinda lost my cool, I mean I couldn't believe how horrible their customer service was.I was on a cell phone, my phone kept dropping, they kept accusing me of hanging up on them.
I told them I wanted to cancel my service, I had thought that the retention department would help me where the managers wouldn't, where the mangers absolutely refused to help me. The retention department advised me that they refused to honor the date I had my service scheduled.
The managers at Comcast refused to put me through to their managers, and they refused to put me through to a corporate headquarters, so I could speak to a president, vice president, etc.
Later, my father after making some changes to his service, spoke to a representative, and they said they'd make everyting okay for me. My Mom took a day off work, because I couldn't take any more days off work, and she sat in the house from 11 to 5 waiting for Comcast.
The cable TV and internet guy came, but without one of the boxes I ordered, the one with DVR. He said to me that the phone guy was coming. My mother proceeded to sit and wait for the "phone guy" until 5 PM, there was no food or furniture in the house, and she was all alone because I was stuck at work.
Every time she called comcast, she was repeeatedly told the phone installer was on his way, until 5, when she was told that a manager elected to use their managerial authority to cancel my phone order that day, because they didn't like that I was upset with them for losing my appointment previously. Additionally, Comcast accidentally intermingled my service with my fathers, completely screwing up his cable service.
So I reschedule my appointment for phone and DVR, and everything is ready to go. I call the day before, now Comcast has lost my internet phone order again, I get transfered to the sales department, they find it, but somehow my DVR box request has now been lost again, for the 3rd time. They now want me to schedule anotehr time, this would be the 3 installation, to come back and put in the DVR box that should have been in 2 weeks ago.
Comcast has agreed to waive a 30 dollar installation fee for my DVR box, period, because normally they would have apparently re charged me for installation, because they don't care if I made the appointment or not, they are brining an installer out for a new installation.
Comcast management refuses to provide me with a corporate number so that I can speak to someone with clout, I've looked all over the web, and I can't find any corporate number for Comcast. The managers don't care, one told my mother if I am that dissatisfied, than I should just use SBC. That was their answer! No one will help me, they insist it is my fault because I was in their words rude and belligerent.
I didn't use vulgarity, but yes I was angry, and yes I was not okay when they gave me run around answers, and refused to reschedule an appointment their service people lost, and apparently, that reason enough for them to make your life a living hell, because obviously Comcast doesn't care abotu their customers. I wasn't any less angry than anyone else would have been in my situation, especially when the supposedly highest available manager on site refused to do anything, and did not care, and acted quite openly about the fact that she could care less about me and my situation.
While I would like to switch service, if I go to Direc TV, or Dish, the boxes will cost me 900 dollars, and there isn't another Cable provider in the area, which is probably why Comcast is able to abuse me so badly.
This is the worst, most dishonest, most incompetent company i have ever dealt with in my entire life. I used to think that companies felt the customer was always right, apparently Comcast not only feels that the customer is always wrong, but that our lives are theirs to play with, and it's no big deal if it takes weeks to install something as important as a phone, and it's no big deal to make me repeatedly take off work for their mistakes, becuase I'm sure Comcast wouldn't mind if one of their Cable Installers had to take 4 days off work to have their Cable installed.
I am not putting my full name, because I don't want my cable turned off on me or something, I don't trust Comcast, they are very evil people. I'm sure they'll figure out who I am, unless they've done this to a lot of people, but that's the only reason more info about ME isn't being posted.
M
, Illinois
U.S.A.
Click here to read other Rip Off Reports on ComCast
2 Updates & Rebuttals
Ruth
Lake Oswego,Oregon,
U.S.A.
Comcast padded our bills to we went to another company
#2Consumer Comment
Mon, April 17, 2006
I had comcast for years and I paid 100.00 monthly and I was always being hit with bills that were 300-400 dollars( my mother too) I called becuase I couldn't understand why if I paid them a 100.00 a month and I only had one package up from basic, they were constantly sending me bills that were higher than the 89.00 a month, I was always behind, they were rude an unworkable, MOST OF ALL they could NOT explain their billing practices,So I gave them 298.00 one month and asked the girl now i have a 0 balance right, yes maam she said 3 days later I get a bill for 178.00 called and they said I was past due, and I had 7 days to pay it in full, or else my cable would be shut off. well i cancelled my cable right there, I made 4 different appointments for the guy to pick up the boxes they insisted on picking them up, they never showed up, then at TEN O'CLOCK AT NIGHT THIS GUY POUNDS ON MY DOOR WAKES UP MY ENTIRE HOUSE DEMANDING THE CABLE BOXES, he was NOT in uniform or in a cable truck so I told him I was going to call the police and have him removed he stuck his foot in my door! I have a heart defect and had back surgery during which I had a stroke, I was told NO stress, so I called comcast the next day after my husband ran him off, and I was told they make a comission on those boxes and was called a liar, I postponed surgery to get rid of those boxes, or they were going to charge me thousands of dollars for equipment. Finally, I got one woman and told her if I had another stroke and another joker showed up at 10 pm again, I was going to hire a lawyer and sue the heck out of them, then they promptly sent someone in a cable truck to my house, I turned them into the federal communication bureau, the public utility comsssioner told me to call them, now I got tv installed in 4 rooms from a different company , we had an ice storm and my dish never went out, I have a bill of 63.00 a month and havehad no problems with their service or customer reps. Comcast literally called me a f-ing b**Ch I swear, said they came by i wasn't home I was unable to leave my home at the time i could barely walk and had drs. letters for disability to prove it and offered to fax them to them, they hung up on me after that. I thimnk you should report them to the BB and the federal communications bureau, the more compalints the more thay can do something. I wish you the best and I wuld go without t.v. before ever subscribing to a business that treats their customers that way, and jacks their bills too, by the way my mom has direct t.v., they are in competition with comcast, so if you tell them you have cable now, to get your business away from them, they may install for free, you do need a debit card with a 20.00 balance and they do not automatically use your card for payment they use it only once with your permission. Good luck to you, I know they are up to something illegal in their billing department, so watch your bills okay. try to get away from cable, thats what I did and it s a lot less hassle and cheaper too, and I get more channels! GOOD LUCK! sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Ricardo
St. Catharines,Ontario,
Canada
Common Story ..Whistleblower
#3UPDATE Employee
Mon, April 17, 2006
I feel so terrible that you have had such a bad experience with Comcast. I work for a call centre in Canada that takes Comcast internet troubleshooting calls, and I hear these stories ALL the time. I'm in the "first response grunt department" that you get when calling 1-800-266-2278 (1-800-COMCAST in other words). Not a chance you'll be speaking to any one who has any clout in Comcast... our "supervisors" are actually a specialized department that deal with the many irate calls that we get on a daily basis. We know next to nothing about what's going on on the Comcast network. Most of the time we find out about system outages by subscribers that call in. The majority of people that work in my call centre have little to no knowledge of anything other than the few weeks of training they get before being hired. - Ricardo Whistleblower
