- Report: #686940
Complaint Review: Comcast - Internet Internet
Reported By:
Annoyed consumer -
Atlanta, Georgia, U.S.A.
Submitted:
Updated:
-
Author Confirmed
Why?
Comcast
Internet, Internet, United States of America
Phone:
404 266 2278
Web:
www.comcast.com
Categories:
Business Rating:
(0)
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Comcast They just don't GET IT! Not competitive with other service providers , Internet
I see you already have 540 reports on COMCAST so you won't be at all surprised with one more.
I had DirecTv for a few years and got fed up with no signal when it rained. So I switched to Comcast, about 7 months ago I added hispeed internet to replace my landline.
I went to my condo in Florida and since I was going to be gone for a few months I called to 'suspend' service. This is a feature that DirecTv has available and I believe also Dish has it. NOT Comcast!
I pay $84.03 a month for my bundled packages of TV/Internet and there is no use paying this when no one is in the Atlanta house to use it. The Comcast 800 number is worthless, it just puts you into the local area service center. After a 15 min. wait I found that they could not handle the suspension and redirected me to the Atlanta area customer non-service center. Another 15 minute wait and I ended up with arepresentative who told me that they can't suspend service, they could only downgrade to lower level of service.
So obviously I asked: "How much?" The answer was $63.00 rather than the $84. That was not even in the ballpark. Why would I pay either $84 or $63 to keep a service on that I would not be using?
I told them to cancel service entirely and got put through to a Byron who told me that the lowest lever of service was going to cost me $45, not the $63. I pointed out that if their competition could 'suspend' service that Comcast needed to be competitive with other companies in the field and that I was not going to waste $84.03, or $63 or $45 in paying for service that I would not be using.
I told Byron to just cancel it immediately and since I had just sent them a check for a months service that I expected a major portion of that to be returned. I will get $70.12 back and when I am ready to return to Atlanta I will have DirecTv back and just put up with the outages when it rains. Maybe we will be lucky and have another few years of drought.
So I know join the other 540 people in saying that Comcast is a waste of time.
2 Updates & Rebuttals
Defyance
St. John''s,New Foundland,
Canada
Comcast
#2UPDATE Employee
Wed, February 16, 2011
Comcast Actually Has the ability to put you on whats called "Seasonal disconnect" it is offered for a minimum of 4 months and no more than 6 months, in this package you pay a largely reduced rate, to keep some basic services, 911, email, voicemail, etc, and as well as just keeping your account open
Annoyed consumer
panama city,Florida,
U.S.A.
UPDATE
#3Author of original report
Wed, February 16, 2011
Still no refund:
2/16/2011
Better Business Bureau
503 Oak Place, Suite 590
Atlanta, GA 30349
RE: Comcast Corporation, Atlanta Area
Dear Sirs:
I had cable TV service with Comcast (P O Bx 530098, Atlanta, Ga 30353) at my Kennesaw, Ga. home with my billing address of: POB 7252, Marietta, Ga., 30065 and my Account number 8220 11 101 0306829. I left their service due to their not being able to ‘suspend’ my service for some months that I anticipated being away. I did not want to continue to pay $99.88 a month when no one was using the service. The firm acknowledges that they owe me $70.12 but have yet to send me a refund. Instead I have had several calls regarding returning their items (including one automated one 2/15), said equipment already having been picked up (see receipt for return) at my home by one of their representatives. I note that this firm has an ‘F’ rating with you and I fully understand this and they deserve it. I had written to their CEO at their Atlanta corporate address and my complaint is being handled by one of their HQ staff. I want your assistance in getting my refund of $70.12.
Sincerely,
Charles Harris
