- Report: #234424
Complaint Review: Comcast - Memphis Tennessee
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Comcast
6555 Quince Road Memphis, 38119 Tennessee, U.S.A.
Phone:
901-365-1770
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Comcast did not provide service promised and refused to refund money Memphis Tennessee
Comcast installed high speed internet access 12/30/2006. To date, 2/04/2007, the service has worked intermittently for 1 week. When I contacted Comcast, they sent a technician who was barely able to form an intelligent sentence and after being unable to resolve the issue after 2 hours, simply drove off without speaking stating why. When I called Comcast to find out when the technician would return, they did not know.
When I asked them to resolve the issue, they put me on hold and hung up on me. When I called them back, they hung up on me again. I called a third time and asked them to refund me for the amount of time I did not receive service. The "service" rep refused and said he would charge me more if I tried to disconnect service. I explained I was not trying to disconnect, but wanted a refund for the three weeks in which I was unable to access the internet, or at least stop charging me until they could resolve the issue, he hung up!
At this point, I'm afraid my only recourse is legal action. Comcast refuses to fix the issue, refuses to refund me the money I paid for the service and will not put me in touch with a manager or even provide a full name for me to address the problem.
Jeff
Memphis, Tennessee
U.S.A.
When I asked them to resolve the issue, they put me on hold and hung up on me. When I called them back, they hung up on me again. I called a third time and asked them to refund me for the amount of time I did not receive service. The "service" rep refused and said he would charge me more if I tried to disconnect service. I explained I was not trying to disconnect, but wanted a refund for the three weeks in which I was unable to access the internet, or at least stop charging me until they could resolve the issue, he hung up!
At this point, I'm afraid my only recourse is legal action. Comcast refuses to fix the issue, refuses to refund me the money I paid for the service and will not put me in touch with a manager or even provide a full name for me to address the problem.
Jeff
Memphis, Tennessee
U.S.A.
4 Updates & Rebuttals
Veester
Portland,Oregon,
U.S.A.
I think....
#2Consumer Suggestion
Sat, February 10, 2007
The next best step would be to file a report to the BBB. You have reasonably exhahausted all other options by directly dealing with Comcast. They are required to give you a name and adress of a manager to address your concerns...if that hasn't been done and you've tried numerous times, then time to step it up to the next level.
Veester
Portland,Oregon,
U.S.A.
I think....
#3Consumer Suggestion
Sat, February 10, 2007
The next best step would be to file a report to the BBB. You have reasonably exhahausted all other options by directly dealing with Comcast. They are required to give you a name and adress of a manager to address your concerns...if that hasn't been done and you've tried numerous times, then time to step it up to the next level.
Veester
Portland,Oregon,
U.S.A.
I think....
#4Consumer Suggestion
Sat, February 10, 2007
The next best step would be to file a report to the BBB. You have reasonably exhahausted all other options by directly dealing with Comcast. They are required to give you a name and adress of a manager to address your concerns...if that hasn't been done and you've tried numerous times, then time to step it up to the next level.
Veester
Portland,Oregon,
U.S.A.
I think....
#5Consumer Suggestion
Sat, February 10, 2007
The next best step would be to file a report to the BBB. You have reasonably exhahausted all other options by directly dealing with Comcast. They are required to give you a name and adress of a manager to address your concerns...if that hasn't been done and you've tried numerous times, then time to step it up to the next level.
