- Report: #1128512
Complaint Review: Comcast - Philadelphia Pennsylvania
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Comcast
Comcast Center 1701 JFK Boulevard Philadelphia, 19103 Pennsylvania, USA
Web:
http://corporate.comcast.com/
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Comcast Xfinity The Mafia Experience Philadelphia Pennsylvania
I chose this location in Philadelphia because according to Google it is the corporate location.
The biggest issue with Comcast is its customer service. The Comcast Customer Service reps lack knowledge about the product and services; they lack customer service integrity and loyalty to the brand. They are reckless regarding the customer experience and potential liabilities resulting from their lack of knowledge and proper response to client issues.
When a customer is paying outrageous charges just to watch TV and they call Comcast regarding an issue; a question; or some other need for education or guidance, the customer is calling a Comcast Representative, because they truly believe that representative will be able to help them, and as a representative the Comcast Rep should be knowledgeable enough to give the customer right and true answers and/or guidance.
If the Comcast Rep cannot do that, who should the customer call? Unfortunately, if a Comcast customer service rep gives you the WRONG information and you believe them because they are a COMCAST Customer service "REPRESENTATIVE", that you called for help, you are Doomed. Even if, in one situation you have a copy of the CHAT with the rep giving you WRONG information in the CHAT, you are still liable.
Also be aware that since Comcast uses contractors for installations and sales if some of your personal equipment goes missing, you may get some free channels. If you call Comcast customer service and get a rep who happens to be a contractor, they may offer you better services with another cable company, instead of focusing on your issue with Comcast. The clincher is, make sure that the rep who is trying to sell you another service company at least addresses your issue with Comcast before you hang up. If you call Comcast to complain about the Comcast customer service rep who offered you services with ATT Uverse; who kept your phone number and calls you regularly to see if you will consider letting them set you up with another Cable company; and the Comcast rep that you get to make this complaint says; "that happens sometimes because the rep was a contractor", you are again on your own
I was with Comcast as a new customer for only 4 months. It is remarkable how they tell you that the conversation may be recorded, but they just so happen NOT to have a copy of the recording where you are disputing the contents of a conversation with a rep.
The end of my Comcast is NOT over I still receive phone calls regarding retention, from reps who are not aware that I have not been a cable or internet customer for 2 months now. This is another example of poor organization and administrative protocol. I am still being billed for the security service I requested be cancelled 4 months ago and the equipment picked up 2 weeks ago.
The end; I received another call today from a Comcast Service rep asking me about retention for keeping the cable and internet services that were cancelled and equipment returned on 1/22/2014. At this time I was also notified that I would be receiving a final bill which includes a $1000 early termination fee for the security service I called within the grace period to terminate 4 months ago. What is so ironic about that call on 11/29/2013 is that when the Xfinity home person could not tell me how to stop the touch pad from beeping and I said "I don't think this is the system for us; how do I cancel?" The rep said, "I can go ahead an get that started...you are within your 30 day period. I said "Really!!! I didn't even know I had a 30 day period". It is convenient how Comcast has a record of most of my calls regarding my complaints and issues, but absolutely no record of the call I made 11/29/13 the day after Thanks Giving, to request cancellation of the Xfinity security services.
In Closing:
It's like imagining a Mafia experience from its portrayal on TV or in Movies. I can now imagine what that might feel like from the perspective of someone unknowingly getting involved with a group, person or company that is willing to benefit from them at any cost and in some way regardless of the injury as long as they prevail.
Consider the recurring issues in the reviews, i.e., Customer Service Reps. Consider the cost of doing business with Comcast in general or if there is an issue. Consider how they got so big even with such a high rate of complaints. AND...Consider how vulnerable you are if Comcast is the only provider in your area, then hope you get lucky like some on this review site. In any case be careful. Best Wishes
