- Report: #1066431
Complaint Review: Comcast/Infinity - Internet
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Author Not Confirmed
Why?
Comcast/Infinity
Internet, USA
Phone:
404-266-2278
Web:
www.comcast.com
Categories:
Business Rating:
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Comcast/Infinity charged for international calls that I never made Internet
I have been a Comcast Cable customer for over 7 years. In April, I let one of their customer reps convince me to sign up for one of their bundle packages. I was with AT&T for phone and internet services. The rep provided what appeared to be a good deal for cable, phone and internet for less than I was paying so I signed up. The service installer came to my home to install the modem/phone box for service on April 12th but was unable to start the phone service because my number wasn't ported to Comcast yet. It was still with AT&T. Comcast finially ported my number on April 22nd. I received a bill in May for international calls to CUBA for almost $500. The calls were only made on two days (April 13th and 14th.) I have been going through this with Comcast for two months now. They are not smart enough to see that I do not owe this bill. Now they have disconnected my services due to non payment of this stupid bill. I continue to fight it though, I refuse to pay and refuse to have this on my credit. I have made a report to the FCC for this also.
