Complaint Review: CompuTechnologiesInc - Internet

First off we never took a dime from anyone period! That person's credit card got hacked online and we didnt run anything whatsoever. The only way we could charge $500 on the credit card was running through our terminal. And the credit card line statement would of had our company name and $500.

Then the company that had the $500 would of had the IP address recorded with the stolen credit card. And it wasnt us. Second we never see the credit card information whatsoever. The only thing we see is the last 4 digits of the card. The only thing we can do is refund the purchase or provide a partial refund of the sale. But at no time can we charge a card again because thats not how the online store works.

If there was any type of charges, they should of called their credit card company up and dispute the charges. Did they look at the credit card statement and see where it originated. We replied back to that person, and the charge back some where from the south Pacific. Last time we checked we had no offices down there, and we're about 10 thousand miles away.

People like you, just run your mouth, without knowing anything until you know the facts. The reason for all the buyer policies is to make sure people act professional. Just reading your BS is exactly why these policies are in place. If you had a problem, you open a ticket and act professional, if you did in the first place we would of said ok heres the RMA send it back we'll take care of it. But we're not going to stand by and have some idiot like you make threats and blackmail us. No brains! You think a new dell keyboard goes for $20, right, before you can even complete the checkout, there's a statement (on all ecommerce packages) that say click here to state that you agree to the terms and conditions of the sale.

Your telling the seller that you've read and agreed to the terms. Those terms are the terms that the seller is willing to sell you the item period. You received several emails the message on the system does state 2x at the beginning and at the end the support site link, dont tell us anything different. Because we check it on a daily basis.

Next time, you have a problem, you contact the seller via their methods, they are there for a reason, you follow them, you act like a human being. Be nice and you get treated nice. You really think your going to get anywhere by making threats and blackmailing someone and then expect them to jump in there seat! HA! Thats exactly what you did it sounds like..and now your trying to convince everyone of your BS.

If we were up to anything we wouldnt be replying back to this or any other forum post, we wouldnt be providing this detailed information, you just know one thing to accuse everyone else except yourself. You didnt bother to read anything, so you blame everyone and everything else in this world that 6 billion people are wrong and your right....

You know one thing just running your mouth!

   All this trouble to make up a story and then cover it inside the lie??  That's ridiculous!     So the 8 dollar keyboard that you sold me wasn't real??  I recieved it last week!  Show's how much you know about your company!   The voice message on the number does say that,  but when you go to the site, your fine print reads that if it isn't a complaint over a certain amount of time I honestly can't remember exactly..  i've slept since then.  I want to say two to three weeks.  That you won't answer it.  So what good would it have done?   I needed to know right then,  and you're initial email is a generic email, with nothing on it.   No phone number, no email address.  I did find your phone number in a blog, from some one else that had listed a complaint of where you took them for about five hundred dollars.     This is a lot of trouble to go through all because "I wouldn't read your email"!!  That's the stupidest thing i've heard.   I've listed you on every site I can find, as a horrible company to do business with.  You're customer service sucks!

Before we replied to this so called complaint, we physically called the number just to make sure. The buyer is a complete liar. The message says the following :

Thank you for calling <our company> please note that all customers must contact us via our support site at <we physically say the URL of the support site>, thats <and we physically spell it out letter for letter>, please contact us via our support site. And thank you very much for calling.

The reality of it is that he didnt want to use the support site and like we had stated, whenever someone completes a sale, we send them two initiatial emails containing both an order confirmation and a payment confirmation. At the top in capital letters underlined, it shows the URL of the site. 3 days later they are given a contact email which contains the same thing. After the shipment of the product they receive an additional 2-3 emails which again states the URL of the site.

You claim to be searching the interet and found the number, we dont publish the number. The phone number was clearly on your credit card statement, so right there is another lie.  Why didnt you just read the email and click the link in the email, if you did you would of had a response in 24 hours. The fact is you didnt bother and now are making up stories to cover up your lies. If you really had a problem, you'd go to the support site but you didnt.

This buyer knew the URL of the support site didnt bother to contact our company. First off $20 for a new laptop keyboard, right! New Laptop keybaords are anywhere from $40 to $80 dollars. How can you get a new keyboard for $20?

This person is a complete liar and falsified this report. Like we said, just to make sure, prior to responding to this report, we called the number and word for word, posted what the message says. Of course we edited with the < >.

We'll go on the record and say we ship everything out that is paid for point blank. We are not in the business to rip anyone off - not now not ever. Alot of customers will get responses from our support site late at night 3 to 6 am in the morning because we are working since 8 am that morning.  We bust our butts with this company 7 days a week.