- Report: #860991
Complaint Review: COMVOICE - Phx az Internet
Reported By:
anonymous -
casa grande, Arizona, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
COMVOICE
2038 W. Lone Cactus Dr. Phx az, Internet, United States of America
Phone:
602-424-9900
Web:
www.comvoice.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
COMVOICE Worst VOIP phopne company EVER! Horrible customer service! horrible service! and horrible quality! This company is an absolute nightmare! Internet
I urge anybody who is out there looking for a good Voip phone service provider to do yourself a huge favor and DO NOT use this company! This company has been a nightmare since day one. We have had issues with the phones programming, rebooting and then came the quality issues. They told us it was our internet provider...ha! we changed them got faster speeds and the internet still wasnt working right because of their firewall that they put in place,
it took them a week to admit fault there and now i am going on week 2 with a new firewall that doesnt work becuase of the settings that they sent it with. So now I get to come in an hour early for work so that they can change the settings. I personally have no confidence that the internet will work after they do that. This company is absolutely horrible! They seem to only have one tech guy that can do anything and he is always out in the field and you can never get a hold of him.
Our accountant rep (chad seymour) doesnt seem to do anything for us either. Nobody ever answers the phone everytime I call i am on hold for 15-20minutes and sometime the phone will just end the call (on their end) and then I have to call again to wait on hold for another 15-20 minutes. Then when you get through they constantly place you on hold again so that they can get ahold of Melvin (the only tech guy that can do anything). This company cannot perform or provide the service that they claim too.
it took them a week to admit fault there and now i am going on week 2 with a new firewall that doesnt work becuase of the settings that they sent it with. So now I get to come in an hour early for work so that they can change the settings. I personally have no confidence that the internet will work after they do that. This company is absolutely horrible! They seem to only have one tech guy that can do anything and he is always out in the field and you can never get a hold of him.
Our accountant rep (chad seymour) doesnt seem to do anything for us either. Nobody ever answers the phone everytime I call i am on hold for 15-20minutes and sometime the phone will just end the call (on their end) and then I have to call again to wait on hold for another 15-20 minutes. Then when you get through they constantly place you on hold again so that they can get ahold of Melvin (the only tech guy that can do anything). This company cannot perform or provide the service that they claim too.
2 Updates & Rebuttals
COMVOICE Rep
United States of AmericaWe Want Solutions...
#2REBUTTAL Individual responds
Fri, March 30, 2012
The original poster is attempting to run their entire business, a fairly busy Used Car Dealership, on the cheapest internet access that they can find in a rural town, and at the same time run VoIP service.
Our company prides itself on providing the best service we can and we go to extra lengths to make that true but we cannot break the law of physics.
We have done everything in our power to make Voice Over IP service work for them with their current infrastructure and at this point it is not working to their expectations. We advised them that they did not have enough bandwidth for both the phones and the internet and the best bet would be a better internet connection or split the networks.
Perhaps we should have never sold this customer the phones that they called me up and asked for...I will take blame for that. With that being said, I urge any company that is looking to use ANY type of technology to run their business to work WITH that company and not against that company.
It is not a good idea when you have technical issues to change IT staff and ISPs in the middle of the issue without ever informing your VoIP provider. VoIP is a cool technology but it does not provide the ability to read minds and when the VoIP company is attempting to shape the traffic and prioritize the voice calls for good sound quality over a residential-quality internet connection good communication is a must.
It is not a good idea when your DSL bandwidth is being fully used by your computers and causing your VoIP phones to have poor sound quality from time to time to then yank out the DSL and put in a residential quality wireless service -- especially without notifying the VoIP provider.
What is a good idea is to speak with your rep, me in this case - the guy who has text messages, phone records, and emails to prove that I take my job seriously and I take your satisfaction in our product seriously. I have always been extremely responsive - so much so that I was responding to your emails while I was out on vacation this week.
At the end of the day for an extra $50 per month you could run just the VoIP phones on their own cheap DSL connection and we would make them work perfectly. But as long as you want to save every penny that you can on Internet access VoIP is probably not a good fit for your business.
If fixing the problem is your intent please call me back because I just called you on your cell phone and sent you an email.
For customers considering our services if you do business by not communicating with your vendors and expecting them to know what you are thinking, make unannounced changes that cause problems to our service, and then proceed to lash out online about your problems without EVER taking any of the advice we have provided -- I am perfectly fine with you not choosing our company.
BUT - if you want a partner, someone who will help you work through the challenges posed by all of this great new technology, someone who will help make your business better through a mutually valuable relationship please let me know.
Tim Haverluck
Phoenix,Arizona,
United States of America
Great Customer Service!
#3UPDATE Employee
Fri, March 30, 2012
We apologize for any communication issues that we have had in addressing your issues. We pride ourselves on quick responses and short hold times with our customer support. Our hold time average today is twenty three seconds. As an anonymous complaint, we cannot locate your account or address any of your specific issues. When contacting us for the quickest response, please allow any of our technicians to help you instead of asking for a specific technician for a quicker resolution.
Please contact us ASAP so that we can address your issue via our local number at 602-424-9900 option 3. There is currently no wait time.
Thank you and we look forward to servicing you!
COMVOICE Customer Service
