- Report: #710612
Complaint Review: ConAgra Foods dba Orville Redenbacher Popcorn - Omaha Nebraska
Reported By:
OrvRed -
Davidson, North Carolina, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
ConAgra Foods dba Orville Redenbacher Popcorn
One ConAgra Drive Omaha, 68102-5001 Nebraska, United States of America
Phone:
4022404000
Web:
http://www.orville.com/
Categories:
Business Rating:
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ConAgra Foods dba Orville Redenbacher Popcorn Orville Redenbacher Gourmet Popcorn Popcorn Bag Catches FIRE, Ruins Microwave, Endangers Family Omaha, Nebraska
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This is being put up after a year of frustration, conversations and general disregard for corporate responsibility. Further motivation was provided when they refused to replace my microwave and offered me $30 as a "goodwill" gesture and threatened me with breach of contract/legal action if I disclosed any of this information to anyone. My microwave was ruined by one of ConAgra Foods, Inc. dba Orville Redenbacher's Gourmet Microwave Popcorn bags. It caught on fire, turned the inside of my microwave brown and smoked up my house.
It was taken outside immediately, extinguished and then thrown in the garbage. Of course the Claims Management Services Company (Sedgewick CMS), which is on retainer with ConAgra Foods, said that I needed to provide the burnt bag to verify my claim. Needless to say that was not possible. I shared with them all of the pertinent information with them, jumped through hoops, sent the other bags with the box, etc. "Their lab" tested it and it popped wonderfully of course. After eight months they asked for the burnt bag and it was long gone.
Mr. Redenbacher was a genius and built an amazing Company through hard work, dedication, continual improvement and a passion for his popcorn. He was growing his own by the age of 12. I am sure Mr. Redenbacher was a very honorable man during his lifetime. If he was still alive there would be no need for this site. He understood customer service.
My beef is with ConAgra Foods who unfortunately bought the Orville Redenbacher Company in 1983. As usual the corporate giant has lost touch with the very consumers that put the company on the map in the first place. All of this could have all been avoided if they had just replaced my microwave. It would have cost a mere $115 dollars. This is being released to the media and I am not the only person who has had this experience. Please visit our website http://www.orvilleredenbachersux.com/ and email us your story at [email protected].
It was taken outside immediately, extinguished and then thrown in the garbage. Of course the Claims Management Services Company (Sedgewick CMS), which is on retainer with ConAgra Foods, said that I needed to provide the burnt bag to verify my claim. Needless to say that was not possible. I shared with them all of the pertinent information with them, jumped through hoops, sent the other bags with the box, etc. "Their lab" tested it and it popped wonderfully of course. After eight months they asked for the burnt bag and it was long gone.
Mr. Redenbacher was a genius and built an amazing Company through hard work, dedication, continual improvement and a passion for his popcorn. He was growing his own by the age of 12. I am sure Mr. Redenbacher was a very honorable man during his lifetime. If he was still alive there would be no need for this site. He understood customer service.
My beef is with ConAgra Foods who unfortunately bought the Orville Redenbacher Company in 1983. As usual the corporate giant has lost touch with the very consumers that put the company on the map in the first place. All of this could have all been avoided if they had just replaced my microwave. It would have cost a mere $115 dollars. This is being released to the media and I am not the only person who has had this experience. Please visit our website http://www.orvilleredenbachersux.com/ and email us your story at [email protected].
3 Updates & Rebuttals
OrvRed
Davidson,North Carolina,
United States of America
Josh - Rolla (U.S.A.)
#2Author of original report
Mon, June 27, 2011
Ignorance is not bliss. You have proven that. Our microwave had popped popcorn on many occasions without incident. We went through the normal routine and the next thing we know our kitchen is filled with smoke. This has been a couple of years ago now. Since then we have been contacted by hundreds of consumers that have had similar experiences. There have been horrific stories even to the point of houses burning to the ground. ConAgra Foods would like you to believe that these are isolated situations. They have even told people (we've documented) that their situation is unique until they find our website. To date we have had over 2.4 million hits and going strong. For you to think that a manufacturer couldn't put out an inferior product is completely naive on your part. Corporations abuse the general public on a regular basis. Our desire is to hold them accountable for their actions. Your comment is both inflammatory and ignorant. You should probably invest your time in something else more productive than spewing your uneducated opinions.
OrvRed
Ken
Greeley,Colorado,
USA
Some microwave ovens don't do well with popcorn
#3Consumer Suggestion
Sun, June 26, 2011
It's a fact, some microwave ovens don't pop popcorn well and most times will burn it.
The one we had at work, an old Panasonic, was so bad at it that we quit popping corn in it.
The one I have at home, a Tappan does a really great job, but if you keep waiting for the last kernel to pop, ALL microwaves will burn the corn and can set fire to the bag from the overheated oil inside.
You should have accepted the offer....your bad.
Josh
Rolla,Missouri,
U.S.A.
Are you retarded?
#4Consumer Suggestion
Sun, June 26, 2011
How stupid do you have to be to set a bag of popcorn on fire, and then try to get the popcorn manufacturer to pay for a new microwave? Seriously, you made a mistake not taking the $30, that was a good deal. But really, how stupid do you have to be to do that? And why do you think it's somebody else's fault?
