- Report: #1232250
Complaint Review: Conns Appliances - Nationwide
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Author Not Confirmed
Why?
Conns Appliances
Nationwide, USA
Phone:
2252183628
Web:
www.conns.com
Categories:
Business Rating:
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Conns Appliances Does not honor extended warranty in a timely manner Nationwide
I noticed on April 30th my ( year and a half) refrigerator was not cooling and making a funny noise. I played with the temp and over the weekend thinking that was the problem. By the 2nd it had stopped cooling all together. I called Conn's on the Monday 4th. They sent a tech on the 5th (I left work early to be home). Tech determined I had a bad compressor which would take 3-5 business day to come in. I called on the 11th to check the status. They told me the part would be in on the12th. I called on 13th. They said part would be in on 14th. I called on 15th and they said part was sent to the wrong location and would be in on the 18th. Tech calls on 19th (I left work early) Tech arrives at my house and apologizes because his gauges were broken. He then said he could return on the 20th but if I could not be home he couldn't come back until the 22nd. Tech returned on the 20th (my husband left work early) He replaced the compressor. He said if the fridge didn't make ice within 4 hours then we would need a new condenser. My husband called the tech the next morning to let him know the fridge was still not cooling. Tech said he would overnight the part and return on the 22nd. I called for an entire week and everyday was promised the next day. Tech calls this morning the 29th (a week later) and says he could come with the part between 1pm and 4pm which meant I had to leave work AGAIN. After messing around with the refrigerator he informs us that it can't be fixed and we have to go to the local store and get a replacement and possibly pay delivery charges. I have yet to receive any kind of food reinbursments for the two rounds of food we lost. Tomorrow I am going to the store. After a month of not having a refrigerator and getting the run around I'm praying that this nightmare ends soon. I'm late on my payment trying to survive the extra expenses associated with this loss. Conn's calls me everyday up to 10 times a day and is even harrassing my refrences. It would be nice if they would show some type of consideration during this time. I would love to make the collection calls stop and pay my bill but it's either feed my family or pay Conns. God only knows how long this will go on. I will NEVER purchase from Conn's again nor would I recommend them to my worst enemy which says alot. .
