- Report: #1217856
Complaint Review: Constant Contact - Katie Matthews - Waltham Massachusetts
Reported By:
John Gammell -
St Louis Park, Minnesota, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Constant Contact - Katie Matthews
1601 Trapelo Road Waltham, 02451 Massachusetts, USA
Phone:
781-472-8100
Web:
www.constantcontact.com
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Constant Contact - Katie Matthews, Asst. Manager Billing Stay Away - Refusal to refund EventSpot automatic debit - Terrible Customer Service Waltham Massachusetts
Report Attachments
03-24-2015
Katie Matthews, Assistant Manager Billing, Constant Contact
LinkedIn Profile URL: http://tinyurl.com/nkkgthp
Waltham, Massachusetts (HQ)Reservoir Place1601 Trapelo RoadWaltham, MA 02451Phone: 781-472-8100Fax: 781-472-8101RIPOFF REPORT: STATEMENT OF FACTS
I am the president and owner of STC Soldering Training & Certification (STC, LLC) located in St Louis Park, MN. I was notified today by media company who provides our media design and marketing that Constant Contact was continuing to auto bill the corporate credit card at $55. per month for EventSpot and to keep the account open. We no longer used the account or their services.
We had discontinued using Constant Contact based on previously filed complaints with them for poor customer service and poor design services. I called today and spoke with Katie Mathews who is the Asst Manager of Billing.
I informed Katie that I wanted to terminate their services and my account due to the poor service issues identified above. The card was auto billed 5 days ago and I requested a refund credit be placed back on the card as I should not have to pay for poor service and the unused remaining portion of the billing cycle.
Katie was uncooperative, refused to refund our corporate funds, and displayed an unpleasant attitude. It became evident that this is not an individual who stands behind their services or takes corrective action over customer dissatisfaction.
I am recommending to those who read this complaint that you consider an alternate online e-mail marketing provider. There are plenty of good ones out there who provide better quality, customer service and support, and demonstrate that they truly value their customers. I would avoid Constant Contact at all cost. A real disappointment and rip off.
Kind regards,
John Gammell, President
STC, LLC
St Louis Park, MN
Report Attachments
1 Updates & Rebuttals
The Effectiveness of the Ripoff Report - Issue ResolvedJohn, I work in the office of the CEO here at Constant Contact, and I’m reaching out to you about your experience as detailed in your “Ripoff Re
#2Author of original report
Wed, March 25, 2015
[ RIPOFF REPORT IS VERY EFFECTIVE ]
CONSUMERS, PROTECT YOURSELF FROM CORPORATE ABUSE
My name is John Gammell. I am the individual who filed this Ripoff Report on Katie Matthews of Constant Contact. Their customer service department was notified by me immediately of the report and the URL was provided. I further presented a tweet on Twitter to their CEO with the same information.
I place a fair and reasonable expectation on service providers to provide with with quality service and good customer support.
If I am dissatisfied then I only ask for the return of my money. Katie Matthews represented Constant Contact and refused to return my funds. When she was notified by me that this review would be left she stated "that's fine." Her service was poor and her attitude was snotty.
1) How many people do you think have lost their money and will continue to lose their money from Constant Contact due to a failure by their management to do the right thing?
2) Why did I as a dissatisfied customer have to go through these hoops and take the time necessary to address this with their CEO's office in order to receive my money back?
3) As a consumer to service providers, it is not acceptable for the provider to take my money, provide poor quality and service, a snotty attitude and to essentially tell me to go take a walk. I refuse to be abused.
4) Did Katie Matthews consider the future loss of revenue to Constant Contact from future potential customers over her behavior?
I find it more compelling and effective when submitting a Ripoff Report to use a screen capture of the persons LinkedIn profile, including their photo and URL.
Within several hours I was contacted by the office of their CEO informing me that this matter was being investigated. I received the reply below from their Customer Advocacy Manager, Office of the CEO, who refunded the money. Their contempt towards the Ripoff Report is noted.
This matter has been resolved and satisfied, however, I warn you on doing business with Constant Contact and encourage you to use a different provider so you are not subjected to this abuse. The reply from thier CEO's office is as follows:
______________________________________________________________________
John,
I work in the office of the CEO here at Constant Contact, and I’m reaching out to you about your experience as detailed in your “Ripoff Report”, which our social media support team just informed me about. I apologize that you had a bad experience. We will be reviewing the calls you had so that we can address whatever coaching opportunities we find.
Additionally I’m refunding the $55.00 you mentioned in the report. The timing with which you see it show up on your credit card varies depending on your credit card company’s processes, but typically you’d see it within four business days.
Thanks for having used Constant Contact. I’m sorry it didn’t work out for you.
All the best,
Jonathan Campbell
Customer Advocacy Manager
Office of the CEO
