- Report: #47801
Complaint Review: Consumerinfo A.k.a CIC Credit Monitering - Orange California
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Author Not Confirmed
Why?
Consumerinfo A.k.a CIC Credit Monitering
One City Blvd. West, Suite 401 Orange, 92868 California, U.S.A.
Phone:
888-888-8553
Web:
N/A
Categories:
Business Rating:
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Consumerinfo CIC Credit Monitoring rip-off California USA
*Consumer Comment: Free? free offers are seldom, if ever
*Consumer Comment: True, nothing is free ..no permission was ever given for charging our account
*Consumer Comment: True, nothing is free ..no permission was ever given for charging our account
*Consumer Comment: True, nothing is free ..no permission was ever given for charging our account
*Consumer Comment: True, nothing is free ..no permission was ever given for charging our account
*Consumer Comment: I ALSO HAVE BEEN MISLED
*Consumer Comment: Read the instructions!
*Consumer Suggestion: Use your consumer rights
Consumerinfo A.k.a CIC Credit Monitering ripoff-charged debit card $79.95 for a "free" credit report , victimized many consumers Orange California .....
I signed up for a"free" credit report. There was a credit monitoring membership which could be cancelled at any time for no charge, with a 30 day free-trial. It clealy says if you cancel before your 30 day trial is over, your credit card will "not be billed".
I sent an email stating I wanted to cancel the credit monitoring membership, and asked for information on how to go about doing that if I needed to do more than send the email. The email was sent to [email protected] on 2/20/03.
My debit card was charged $79.95 without my knowledge or approval on 2/25/03, after having emailed to cancel my membership.
This apparently has happened to many other people as well, and I have since found that there is a law suit filed.
I want my money put back into my checking account.
Brea
Madison, Wisconsin
U.S.A.
I signed up for a"free" credit report. There was a credit monitoring membership which could be cancelled at any time for no charge, with a 30 day free-trial. It clealy says if you cancel before your 30 day trial is over, your credit card will "not be billed".
I sent an email stating I wanted to cancel the credit monitoring membership, and asked for information on how to go about doing that if I needed to do more than send the email. The email was sent to [email protected] on 2/20/03.
My debit card was charged $79.95 without my knowledge or approval on 2/25/03, after having emailed to cancel my membership.
This apparently has happened to many other people as well, and I have since found that there is a law suit filed.
I want my money put back into my checking account.
Brea
Madison, Wisconsin
U.S.A.
8 Updates & Rebuttals
Which Not To Disclose
Brandon,Florida,
U.S.A.
Use your consumer rights
#2Consumer Suggestion
Sun, October 31, 2004
I work for a credit card dispute department. I have had several incidents where customers call and state they cancelled but CIC* Credit Monitoring continues to bill the customer. I suggest when you cancel to do it by phone and get a cancellation number with this company. I one time contacted this company in a conference call and was advised they should of just called us by phone instead of trying to cancel by email. The next best option if possible is to cancel in writing and send it certified mail or return reciept. I also think sending an email is a good option but I suggest to save a copy of the email that was sent and remember the dates you cancelled and the email address that it was sent to. In case it is billed to your credit card a strong chargeback can be done if you can have this information available.
Cindy
Pasadena,California,
U.S.A.
Read the instructions!
#3Consumer Comment
Wed, October 27, 2004
Over and over I hear people say how they tried to get credit back, cancel a request, or some other communications effort by shooting off an email. Email is never a guaranteed way to get a resolve. Email isn't even considered legally binding. It is a lazy man's effort. Try reading every bit of the information and finding out what the instructions for that particular company are for your solution. People are so quick to blame others for what is really their responsibility. Put your emotions on hold, read the fine print and make the calls, send in the letter, call your bank and cancel the transaction, or whatever the instructions read. Ultimately it is our responsibility to make informed choices. Yes, there are bad guys taking our money but mostly they are taking advantage of our selfish and irresponsible desires (something for nothing, instant gratification, etc.) PS. Credit reports are lists of information reported by lenders. (They are like a large database.) Most (99%) misreported information is the lenders fault.
Josh
Gonzales,Louisiana,
U.S.A.
I ALSO HAVE BEEN MISLED
#4Consumer Comment
Sat, October 16, 2004
MY WIFE AND I WANTED TO CHECK OUR CREDIT REPORT AND WE AGREED TO GIVE OUT OUR #. WE ALSO CALLED THEM AND EMAILED THEM NUMEROUS TIMES. YET, MANY MONTHS LATER WE STILL ARE GETTING CHARGED. WE HAVE TO CALL THE CC COMPANY AND DEAL WITH IT THAT WAY. THEY SAID IT WAS FREE AND WE COULD CANCEL AT ANY TIME, WHAT A CROCK!!!!!
Shirley
Redwood City,California,
U.S.A.
True, nothing is free ..no permission was ever given for charging our account
#5Consumer Comment
Tue, March 04, 2003
We too, thought that using ConsumerInfo.com might be helpful and if so, were willing to pay for it. However, even if a CC# or debit card info was provided, all I know is that in our case, that the card would NOT be charged if membership was cancelled. This was done. However, no permission was ever given for charging our account and since this was a year ago, we of course, forgot about it. So, even though many of us dropped in to ConsumerInfo.com for a "free" credit report, those who chose to cancel were still charged and that's not right, it's flat out illegal if you've never given permission for that account to be charged. Additionally, we never received any type of "free" report either, nor did we sign up for any credit monitoring. It's just bad business all around.
Shirley
Redwood City,California,
U.S.A.
True, nothing is free ..no permission was ever given for charging our account
#6Consumer Comment
Tue, March 04, 2003
We too, thought that using ConsumerInfo.com might be helpful and if so, were willing to pay for it. However, even if a CC# or debit card info was provided, all I know is that in our case, that the card would NOT be charged if membership was cancelled. This was done. However, no permission was ever given for charging our account and since this was a year ago, we of course, forgot about it. So, even though many of us dropped in to ConsumerInfo.com for a "free" credit report, those who chose to cancel were still charged and that's not right, it's flat out illegal if you've never given permission for that account to be charged. Additionally, we never received any type of "free" report either, nor did we sign up for any credit monitoring. It's just bad business all around.
Shirley
Redwood City,California,
U.S.A.
True, nothing is free ..no permission was ever given for charging our account
#7Consumer Comment
Tue, March 04, 2003
We too, thought that using ConsumerInfo.com might be helpful and if so, were willing to pay for it. However, even if a CC# or debit card info was provided, all I know is that in our case, that the card would NOT be charged if membership was cancelled. This was done. However, no permission was ever given for charging our account and since this was a year ago, we of course, forgot about it. So, even though many of us dropped in to ConsumerInfo.com for a "free" credit report, those who chose to cancel were still charged and that's not right, it's flat out illegal if you've never given permission for that account to be charged. Additionally, we never received any type of "free" report either, nor did we sign up for any credit monitoring. It's just bad business all around.
Shirley
Redwood City,California,
U.S.A.
True, nothing is free ..no permission was ever given for charging our account
#8Consumer Comment
Tue, March 04, 2003
We too, thought that using ConsumerInfo.com might be helpful and if so, were willing to pay for it. However, even if a CC# or debit card info was provided, all I know is that in our case, that the card would NOT be charged if membership was cancelled. This was done. However, no permission was ever given for charging our account and since this was a year ago, we of course, forgot about it. So, even though many of us dropped in to ConsumerInfo.com for a "free" credit report, those who chose to cancel were still charged and that's not right, it's flat out illegal if you've never given permission for that account to be charged. Additionally, we never received any type of "free" report either, nor did we sign up for any credit monitoring. It's just bad business all around.
RJ
Camden,Arkansas,
U.S.A.
Free? free offers are seldom, if ever
#9Consumer Comment
Tue, March 04, 2003
First, free offers are seldom, if ever, actually "FREE"! Think about it. Second, you freely gave them your debit card number didn't you? Why did you think they needed that for a "FREE" credit report. So, in effect, you said to them, "Take my money!" And they merely took you up on your offer. Too bad. You could have saved that money if you had researched here BEFORE and instead of AFTER.
