Coolhandle.com web hosting failed to refund my money after numerous attempts and in fact have totally ignored my requests. They charged my debit card with any authorization and also failed to refund money for services they failed to perform and failed to give any support when I had ask them for 4 days in a row. I have ask them for refunds for over a week and all I get are emails asking me to stay with them and no refund after telling them I want my money back. They send back automatic responses to support tickets but no indication that they will send my money back.

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5 Updates & Rebuttals

Adam R.

Los Angeles,
California,
United States of America

We Want to Help

#2UPDATE Employee

Fri, September 21, 2012

John,

My name is Adam R. and I work for coolhandle.com. I would like to work with you in resolving your issue to your satisfaction. Please email me at [email protected] for assistance. Please reference this complaint and me so that your email will be handle expeditiously.

Regards,
Adam R
Coolhandle.com
[email protected]

Adam R.

Los Angeles,
California,
United States of America

We need further information to assist you.

#3UPDATE Employee

Fri, September 21, 2012

Bob,

We need further information to assist you with your issue. Could you please provide the domain on your account or the email. You can also write me directly at [email protected]. Please reference this complaint in the email for faster processing.

Thanks,
Adam R.
Coolhandle.com
[email protected]

Bob

Macon,
Georgia,
USA

I have called and emailed support 8 times

#4Author of original report

Fri, September 21, 2012

All I get is the standard form emails back that someone will call me...never get a call...did get two other emails asking me to reconsider and stay with them, which I replied that I wanted my refund. Lady ob calls said that billg would call me back and again nothing. They are a complete rip off.

John 13323

Chino,
California,
United States of America

email and call them!!!!

#5Consumer Comment

Fri, September 21, 2012

Looked at my creditcard statements for the last 6 months an every month i see the same charge for 96.32. That's a lot of money that this compnay took from me without me seeing it or letting them take it or getting nothing for it all. So I looked online and looked some more. Found a website where theowners email was psoted. I sent him message after message didn't let him just send me off to customer service like some dope. I must have finally made him mad enough cause he gave me back all of my money Jack [email protected] his number is 8182689879 Send him your messages and call him and dont stop till you get him to give you it all back!!

Adam R.

Los Angeles,
California,
United States of America

We Want to Help

#6UPDATE Employee

Mon, September 10, 2012

My name is Adam R. and I work for coolhandle.com. I would like to assist you in processing your refund, but you did not include any identifiable information in your post. When you get a chance, could you please provide an invoice number, the main domain on your account, or the email associated with your order. We look forward to your reply and being able to address this issue.

Regards,

Adam R.

Reports & Rebuttal