- Report: #426300
Complaint Review: Correctional Billing Services EVER COM - Dallas, Texas Internet
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Author Confirmed
Why?
Correctional Billing Services EVER COM
P.O. Box 650757 Dallas, Texas, 75265-0757 Internet, U.S.A.
Phone:
800-844-6591
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Correctional Billing Services,EVER COM, Barley English Speaking Don't Give a SH.....T of a company!!!!! Dallas Texas/Internet
This company has no idea how to handle buisness in a proffesional manner.They're quick to except your money,however slow to take care of your needs. First of all they need more english speaking representatives. ( I don't know if I'm calling a third-world country or what).
Second, no one could explain to me how you could have over seventy-five dollars on a phone account and your account is clear to recieve phone calls only to find out thirty minutes later your phone account has been blocked. The phone calls that I recieve from the facility are only ninty-three cent a call. YOU DO THE MATH!!!
When you call to talk to a representative about the problem that has taken place the only answer you recieve is that your account will be clear to recieve calls within 2-24 hours, which is the answer they respond to every question you may have. When asking to talk with a supervisor or someone who may have more experience you are then placed on hold for at least thirty to forthy-five minutes. Only to find out that "THE FLOOR SUPERVISOR" has the same answer as the representative had before.
I am truely disgusted with CORECTIONAL BILLING SERVICES/EVERCOM and how they run their establishment. I reccomend that you try and find other alternatives in talking with your love ones that are incarcerated.
Very upset and angry wife
Whiteville, Tennessee
U.S.A.
Second, no one could explain to me how you could have over seventy-five dollars on a phone account and your account is clear to recieve phone calls only to find out thirty minutes later your phone account has been blocked. The phone calls that I recieve from the facility are only ninty-three cent a call. YOU DO THE MATH!!!
When you call to talk to a representative about the problem that has taken place the only answer you recieve is that your account will be clear to recieve calls within 2-24 hours, which is the answer they respond to every question you may have. When asking to talk with a supervisor or someone who may have more experience you are then placed on hold for at least thirty to forthy-five minutes. Only to find out that "THE FLOOR SUPERVISOR" has the same answer as the representative had before.
I am truely disgusted with CORECTIONAL BILLING SERVICES/EVERCOM and how they run their establishment. I reccomend that you try and find other alternatives in talking with your love ones that are incarcerated.
Very upset and angry wife
Whiteville, Tennessee
U.S.A.
1 Updates & Rebuttals
Faye
Benson,North Carolina,
U.S.A.
Suggestion for those who have blocked numbers by Evercom
#2Consumer Suggestion
Sat, July 11, 2009
If your phone number that was given to you by Cons Call Home has been blocked by Evercom, please call Cons Call Home and speak to a representative. They are trying to legally do something about Evercom and they will email you a form to fill out and send back to them with your description of your problem. My number is still blocked, but I have filed a complaint with the FCC and also sent my information back to Cons Call Home so they can use this in the legal action they are taking with Evercom. This information they sent me states FCC rules are that Evercom cannot block numbers provided by Cons Call Home. They are receiving lots of calls withing the last couple of days with this same problem of numbers being blocked. Lets get this information out there so Evercom can be dealt with legally.
