- Report: #171402
Complaint Review: Cox Communications - Phoenix Arizona
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Cox Communications
Phoenix, Arizona, U.S.A.
Phone:
623-594-1000
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Cox Communications Greed!! Ripoff Anti-Trust!! Go get em McCain!!! Phoenix Arizona
I have always had Cox cable. In 1994, I switched my phone over from Qwest and got high speed internet. The reason I did this is that they offered a bundle discount (approx $23). I go all out with Cox too. My bill is around $152/month. I have HD, DVR, all the movie channels, you name it.
The ONE CATCH. I live in a 2 yr old development. Cox secured a deal with the homebuilder to offer basic cable through the homeowners association. So Cox bills my homeowners assoc approx $10/month for the basics (channel 3,5,10,12,15) which of course is passed on to me through homeowners dues.
Cox just sent me a letter today saying I was never eligible to receive that bundle discount (because my HOA handles the basic) and they will be removing it. Now I am p****d off!!
I called Cox and they act like because the HOA handles it, I am getting some sort of deal. Regardelss of which middlemen are involved, I am paying the bill. Their response: Sorry, that's the way it is. How is it that I pay the bill to the homeowners so Cox is getting my $152/month + $10 for the basic, and not be eligible for that discount? This is pure greed and shameful skating on technicalities.
I googled for antitrust info and John McCain introduced a bill in early 2005 slamming COX for crap like this. I should be free to choose to do business the way everyone else does business. This is America right?
J
Phoenix, Arizona
U.S.A.
The ONE CATCH. I live in a 2 yr old development. Cox secured a deal with the homebuilder to offer basic cable through the homeowners association. So Cox bills my homeowners assoc approx $10/month for the basics (channel 3,5,10,12,15) which of course is passed on to me through homeowners dues.
Cox just sent me a letter today saying I was never eligible to receive that bundle discount (because my HOA handles the basic) and they will be removing it. Now I am p****d off!!
I called Cox and they act like because the HOA handles it, I am getting some sort of deal. Regardelss of which middlemen are involved, I am paying the bill. Their response: Sorry, that's the way it is. How is it that I pay the bill to the homeowners so Cox is getting my $152/month + $10 for the basic, and not be eligible for that discount? This is pure greed and shameful skating on technicalities.
I googled for antitrust info and John McCain introduced a bill in early 2005 slamming COX for crap like this. I should be free to choose to do business the way everyone else does business. This is America right?
J
Phoenix, Arizona
U.S.A.
1 Updates & Rebuttals
Troy
Muncie,Indiana,
U.S.A.
I don't know if this will help you or not
#2Consumer Suggestion
Sun, January 15, 2006
My I am a Communications tech for a cable co. not for Cox though. But to maybe help this out alittle for you, Cox would have no control on how mutch the HOA can charge you for the basic channels that they are paying Cox for, for instance they could charge you $20 bucks a month for it if the HOA wanted to. Now about the offer that you wanted. In the system that work for if someone that lives in a complex that is offering the basic channels to its tennates we just honor the package that they wish to recieve minus the charge for the basic channels, I personally do not see why Cox would have a problem with doing this. the only thing that I could see that has happened would be that you got someone in the call center that has no idea on how to put the code on the account without chargeing for the basic services, I would go to the office and talk to someone in person and if there is a way to get you what you want then someone in the office you go to should have the ability to set it up for you.
