- Report: #883314
Complaint Review: CrazyContacts - Brisbane Select State/Province
-
Author Confirmed
Why?
CrazyContacts
PO Box 2188 Brookside Centre, Q, 4053, Australia Brisbane, 4053 Select State/Province, United States of America
Phone:
(07) 3354 2976
Web:
www.CrazyContacts.com.au
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
CrazyContacts www.CrazyContacts.com.au loses orders and refuses to respond to e-mails regarding the issues Brisbane, Australia
Report Attachments
Crazy Contacts is owned by The 123 Group who runs multiple other businesses as well.
On 4 April 2012 I submitted my order for two pairs of contact lenses, costing me $50 + S/H.
Money was paid in full, confirmation e-mail received.
The shipping method chosen cites international orders as being received within 7-10 days.
I have still not received my parcel in the mail.
I e-mailed the company regarding this situation and they ignored me. E-mailed them again... was ignored again. E-mailed them a third time and they finally got back to me: told me they'd send me a tracking number within the next 48 hours (because apparently it takes two days to copy & paste a sequence of numbers into an e-mail).
This was on Wednesday (9 April). I still don't have a tracking number.
I am filing this report on 15 April 2012 to state that I have still not received a response from them, nor my parcel.
This is some of the worst customer service I have ever dealt with and I am an almost exclusively on-line shopper, so I've dealt with a lot.
* DO NOT buy from ANY webstore owned by The 123 Group. When faced with a problem they will attempt to ignore you until you shut up. Unfortunately for them, they will have to learn that I won't shut up until I receive either my parcel or a full refund.
Here is a list of all websites owned by The 123 Group based in Brisbane, Australia (i.e. websites to avoid):
TheCuffShop.com.au
TieDaily.com.au
ExecShop.com.au
CrazyContacts.com.au
GlamourHair.com.au
FancyWigs.com.au
ValentineStore.com.au
LooksCouldKill.com.au
VenomProtein.com.au
LadyShop.com.au
DivaBags.com.au
JockShop.com.au
LittleShoes.com.au
ShirtDaily.com.au
CustomiseMe.com.au
TheCuffShop.com [USA residents]
TheCuffShop.co.uk [UK residents]
TheCuffShop.co.nz [NZ residents]
On 4 April 2012 I submitted my order for two pairs of contact lenses, costing me $50 + S/H.
Money was paid in full, confirmation e-mail received.
The shipping method chosen cites international orders as being received within 7-10 days.
I have still not received my parcel in the mail.
I e-mailed the company regarding this situation and they ignored me. E-mailed them again... was ignored again. E-mailed them a third time and they finally got back to me: told me they'd send me a tracking number within the next 48 hours (because apparently it takes two days to copy & paste a sequence of numbers into an e-mail).
This was on Wednesday (9 April). I still don't have a tracking number.
I am filing this report on 15 April 2012 to state that I have still not received a response from them, nor my parcel.
This is some of the worst customer service I have ever dealt with and I am an almost exclusively on-line shopper, so I've dealt with a lot.
* DO NOT buy from ANY webstore owned by The 123 Group. When faced with a problem they will attempt to ignore you until you shut up. Unfortunately for them, they will have to learn that I won't shut up until I receive either my parcel or a full refund.
Here is a list of all websites owned by The 123 Group based in Brisbane, Australia (i.e. websites to avoid):
TheCuffShop.com.au
TieDaily.com.au
ExecShop.com.au
CrazyContacts.com.au
GlamourHair.com.au
FancyWigs.com.au
ValentineStore.com.au
LooksCouldKill.com.au
VenomProtein.com.au
LadyShop.com.au
DivaBags.com.au
JockShop.com.au
LittleShoes.com.au
ShirtDaily.com.au
CustomiseMe.com.au
TheCuffShop.com [USA residents]
TheCuffShop.co.uk [UK residents]
TheCuffShop.co.nz [NZ residents]
