Crazy Contacts is owned by The 123 Group who runs multiple other businesses as well.
On 4 April 2012 I submitted my order for two pairs of contact lenses, costing me $50 + S/H.
Money was paid in full, confirmation e-mail received.
The shipping method chosen cites international orders as being received within 7-10 days.
I have still not received my parcel in the mail.
I e-mailed the company regarding this situation and they ignored me. E-mailed them again... was ignored again. E-mailed them a third time and they finally got back to me: told me they'd send me a tracking number within the next 48 hours (because apparently it takes two days to copy & paste a sequence of numbers into an e-mail).
This was on Wednesday (9 April). I still don't have a tracking number.
I am filing this report on 15 April 2012 to state that I have still not received a response from them, nor my parcel.
This is some of the worst customer service I have ever dealt with and I am an almost exclusively on-line shopper, so I've dealt with a lot.
* DO NOT buy from ANY webstore owned by The 123 Group. When faced with a problem they will attempt to ignore you until you shut up. Unfortunately for them, they will have to learn that I won't shut up until I receive either my parcel or a full refund.
Here is a list of all websites owned by The 123 Group based in Brisbane, Australia (i.e. websites to avoid): TheCuffShop.com.au TieDaily.com.au ExecShop.com.au CrazyContacts.com.au GlamourHair.com.au FancyWigs.com.au ValentineStore.com.au LooksCouldKill.com.au VenomProtein.com.au LadyShop.com.au DivaBags.com.au JockShop.com.au LittleShoes.com.au ShirtDaily.com.au CustomiseMe.com.au TheCuffShop.com [USA residents] TheCuffShop.co.uk [UK residents] TheCuffShop.co.nz [NZ residents]