- Report: #662172
Complaint Review: Credsolve - Jacksonville Florida
-
Author Not Confirmed
Why?
Credsolve
7960 Baymeadows Wy. Jacksonville, 32256 Florida, United States of America
Phone:
866-794-1716
Web:
www.credsolve.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Credsolve Credfix Credsolve & owner Joe Johnson scammed us out of $3,250.00 Jacksonville, Florida
On Oct. 19th 2010 we engaged into a contract w/Credsolve and owner Joe Johnson for 50 tax lien leads that were to be transferred as "hot transfers" from his outbound telemarketers to our tax resolution company for an amount of $3,250.00. He initially sold us on his company (and their leads) being better than all other lead source agencies and even told us that they were the "Rolls Royce" of lead source companies because of their pre-qualification criteria and standards that he and his employees implemented to outbound tax debtors that were in need of our assistance. After 2 weeks of having only 4 calls transferred through, we contacted him to inquire about when the rest of our calls were to be transferred and why it was taking so long. He then started going into a lot of long-winded excuses about how he was working on it and had everything handled and that we should start receiving calls any minute.
After another week transpired and not even ONE call had been transferred or one call from Mr. Johnson about where our calls were, we attempted to contact Mr. Johnson again where we were greeted by a male receptionist that said "Hello" we asked,"Is this Credsolve"? We were then placed on hold and conveniently disconnected or hung up on. This happened 3 separate times only to hear whispering in the background and then the receptionist told us that Mr. Johnson was out of the office because of police officers being at his or another one of their locations. This immediately sent warning signs to us that we had been scammed out of our money. Upon more repeated attempts to contact anyone w/in the Credsolve company or organization to discuss a refund for services not rendered and calls not transferred we received an e-mail from Mr. Johnson's wife Katie explaining that they were in the process of moving their offices and they would be contacting us shortly and that they themselves had now been "burned or scammed" out of THEIR money (which of course is actually OUR money) by trying to purchase their tax lien data from other companies to have their outbound solicitors contact.
To date, we still have yet to hear back from Mr. Johnson or any of his representatives at Credsolve regarding a refund or calls to be
tranferred from his agency and have now come to the realization that we, in fact have now fallen victim to Mr. Johnson and Credsolves' unscrupulous, unethical and what would now appear to be criminal business practices due to apparent police involvement. We would like to take this opportunity to alert any other businesses, companies or organizations that are looking to engage Mr. Johnson or Credsolve for leads to be purchased and/or transferred from Mr. Johnson/Credsolve/Credfix or whatever other names, companies or corporate entities he operates under that he simply has not or will not deliver what he and/or his company have quoted and represented. Unfortunately, all this self-proclaimed "Rolls Royce" of the industry has delivered to us is a big, fat LEMON!! Our agency has been left with no other recourse but to contact the Florida Attorney General's office and the Better Business Bureau to lodge and/or file further complaints to recoup the money that Mr. Johnson/Credsolve has taken from us and not delivered upon as per our contractual agreement. WARNING: DO NOT GIVE THIS COMPANY MONEY FOR LEADS AS WE HAVE ONLY TO FALL VICTIM TO THEIR SCAMS!!
After another week transpired and not even ONE call had been transferred or one call from Mr. Johnson about where our calls were, we attempted to contact Mr. Johnson again where we were greeted by a male receptionist that said "Hello" we asked,"Is this Credsolve"? We were then placed on hold and conveniently disconnected or hung up on. This happened 3 separate times only to hear whispering in the background and then the receptionist told us that Mr. Johnson was out of the office because of police officers being at his or another one of their locations. This immediately sent warning signs to us that we had been scammed out of our money. Upon more repeated attempts to contact anyone w/in the Credsolve company or organization to discuss a refund for services not rendered and calls not transferred we received an e-mail from Mr. Johnson's wife Katie explaining that they were in the process of moving their offices and they would be contacting us shortly and that they themselves had now been "burned or scammed" out of THEIR money (which of course is actually OUR money) by trying to purchase their tax lien data from other companies to have their outbound solicitors contact.
To date, we still have yet to hear back from Mr. Johnson or any of his representatives at Credsolve regarding a refund or calls to be
tranferred from his agency and have now come to the realization that we, in fact have now fallen victim to Mr. Johnson and Credsolves' unscrupulous, unethical and what would now appear to be criminal business practices due to apparent police involvement. We would like to take this opportunity to alert any other businesses, companies or organizations that are looking to engage Mr. Johnson or Credsolve for leads to be purchased and/or transferred from Mr. Johnson/Credsolve/Credfix or whatever other names, companies or corporate entities he operates under that he simply has not or will not deliver what he and/or his company have quoted and represented. Unfortunately, all this self-proclaimed "Rolls Royce" of the industry has delivered to us is a big, fat LEMON!! Our agency has been left with no other recourse but to contact the Florida Attorney General's office and the Better Business Bureau to lodge and/or file further complaints to recoup the money that Mr. Johnson/Credsolve has taken from us and not delivered upon as per our contractual agreement. WARNING: DO NOT GIVE THIS COMPANY MONEY FOR LEADS AS WE HAVE ONLY TO FALL VICTIM TO THEIR SCAMS!!
2 Updates & Rebuttals
Jeff Allen
United States of AmericaIf you state you've offered a refund, WHERE IS THE MONEY?
#2Author of original report
Wed, November 17, 2010
As a rebuttal to the rebuttal a Mr. Black sent (a person whom we've never had contact or spoken with) The only "loop" we were kept in is how we should start receving calls any minute from Mr. Johnson & Credsolve. If, in fact, Mr. Johnson or any Credsolve represetative had told us that they would be non-operational for the next 2 weeks, we would have never engaged this company into a contract for $3,250.00. WHO WOULD? We run other marketing campaigns (i.e., mailers, radio/television media spots) where that money would have been better spent. The truth of the matter is, is that Mr. Johnson/Credsolve NEVER disclosed that they would be moving offices or be non-operational for any period of time, this of course, was a ploy on their behalf to get our money and never honor their contractual obligation. Again, we would have never resolved ourselves to filing a complaint with the necessary agencies if our phone calls and monies were in fact returned. We were and still are very upset but not about being able to RECEIVE leads, only about Credsolve and Mr. Johnson NOT being able to SUPPLY the leads that they promised. In reference to the police involvement, we were only made aware of these matters by an actual employee of Credsolve and Mr. Johnson's that police issues were being handled by Mr. Johnson, that's why he could not return our phone calls. Regarding 10-12 calls a day, this was only to try to get Mr. Johnson or ANY of his representatives to return a phone call as per our refund request. As this appears now to be our only forum to get a response or some sort of correspondence from someone at Credsolve/Mr. Johnson/ Mr. Black or whoever responded to our complaint, We pose this question.... if Credsolve has offered to refund our money, why haven't you done so? We no longer wish for you to "fill our order". We want your company to do what is right and HONOR our refund request. Our days are not filled with finger pointing or "trying to figure out how to slander companies" either but "at the end of the day" with documented phone calls ,e-mails and text messages requesting a refund you still have our money and have REFUSED to contact us to give it back. WHY? Please do so and we will do nothing but "sing your praises" and of course post a favorable comment(s) about how you've made good on our refund request. Unfortunately, at this point we are still waiting for our REFUND!
Steve Black
Jacksonville,Florida,
United States of America
Response to a false claim.
#3UPDATE Employee
Tue, November 16, 2010
As a long term employee who handles the marketing. The accusations that this company is implying that we intentionally scammed them out of money is completely false. In fact, our business is doing so well that we are growing. Due to our growth, We informed ALL of our clients that we will be moving from North Florida to Central Florida and that we would not be operational for a 2 week period of time. We have kept the owner Patti (who wrote this complain), Ben, and Jeff in the loop the entire time. Yes, they were upset about not being able to receive leads. So we offered them a refund or they could wait patiently with the other 15 clients that we have, to let us finish their order. Upon that time they continued to call our offices 10 to 12 times a day with prank calls, insinuating the police were at our offices, and also had individuals call up as fake companies as prospective new clients that wanted leads. I am not here to point the finger at anyone or spend all day to try and figure out how to slander a companies name for no reason. Here is the deal..., at the end of the day, we have NEVER had a client drop us, we have NEVER scammed ANYONE out of money, and we have NEVER had a complaint until this one. Our offer still stands to fill their order just like it always has and we will be fully operational as of 11/22/2010 at our new office. We will be in contact with Certified Tax Consultants then.
