- Report: #1492477
Complaint Review: Cross Country Motor Club - Medford MA
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Author Confirmed
Why?
Cross Country Motor Club
1 Cabot Road Medford, 02155 MA, United States
Phone:
781-393-9300
Web:
crosscountrymotorclub.com
Categories:
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Cross Country Motor Club AKA Discover Driver's Premier Failed to provide service already paid for Medford MA
My wife and I have been members of 'Discover Driver's Premier' for many years. This is a towing and breakdown service that was originally offered to Discover card members, and was billed to our Discover account every March, including March of 2019. The understanding was that we could use the service up to four times a year, and in fact my wife had used it sometime in September or October of 2019, so at that time the account was current.
On February 4, 2020, the starter on my Toyota pickup truck failed, stranding me about 30 miles from home. I called the 800 number, with the proper membership number and my name, and asked for assistance. I was told by two different people at 'Discover Driver's Premier' that they had no record of our membership. I was also told that they no longer had any connection or affiliation with Discover. I was able to get a push from some Good Samaritans, dropped the clutch, and eventually got my truck to my mechanic.
The next day, after looking at my Discover account online, I saw that my card had been billed by 'DSCV Driver's Peremier' in March of 2019, which indicated that I should have still been a current member. I then called Discover to initiate a dispute. The representative at Discover was surprised that this outfit was using Discover's name, or their online abbreviation, DSCV.
This dispute is pending, but I question just what I was paying for, and why our membership had been dropped. As stated earlier, we had been members for many years, and had experienced no problems in the past. In the meantime, we are looking into another auto club.
BUYER BEWARE!
