Complaint Review: Crystal O'Connor The Moxie Entrepreneur - Nationwide

Hello Michelle -

So nice of you to reach out.

You will notice EVERY single email between Crystal and I below. Emails do not lie, nor do I. These emails are unedited in context. And I can assure you I am of sound mind, but thank you for your concerns.

Unfortunately, as a past client of mine Crystal did not pay. Just because she paid you, does not mean she paid me.

Also, if you had read the ripoffreport you would notice that when I told Crystal O'Connor I would have to "discontinue work until she could inform me of when I would receive partial or full payment", Crystal removed me access to everything. Not exactly the behavior of someone who pays their invoices. Oh, and when she asked I did provide her with a detail rundown of my time. 

You'll also notice that Crystal O'Connor hired a "mobster" of her own to claim a false Yelp review on my account. Yelp since removed that post because I found images and past videos linking Crystal O'Connor to The David Linville Group on a particularly visit Crystal O'Connor had to Las Vegas. (Should I attach the photos and video links for you viewing? I would be happy to.) (https://www.linkedin.com/in/david-w-linville-1b831940). I believe that throw Crystal O'Connor’s "professional" nature out the window.

Does that cover everything...? I think it does. Thus I think I have proved your claims to be distorted to say the least.

On top of that, I have dropped the claim in my books...Months ago actually. It is people like you, Crystal O'Connor and David Linville who keep bringing the past dispute. 

Feel free to reach out at anytime.

Warmest and best,

Brittany 

I am in shock at the behavior of supplier Britney Burke. She writes: 

I wanted to give an update to the latest in my dealings with Crystal O'Connor.

Recently it was shown to me I received a bad Yelp review from a David L. (that name will be important later). David L. suggested he tried to look my company up for services, but decided they would not work with me because of the ripoffreport.com he found on Crystal O'Connor. David L. also stated I was out to destroy and defame Crystal O'Connor's business with my ripoffreport. After reporting this review to Yelp, they were ever so kind and removed it (due to the fact I could show proof I had never worked, or been contact by a David L.).

Later I did a basic Google search and came accross this YouTube video for Crystal O'Connor (youtube.com/watch?v=JLruwM9oAXw). Look closely at the name of who it was posted by....DAVID LINVILLE (David L.). 

In case this YouTube video gets taken down, I have also added a screenshot of the video.

I then did a LinkedIn search and found out that Mr. David W. Linville works as an "Online Reputation Specialist." This mobster decided that instead of actually trying to repair Crystal's reputation he would just try and tarnish mine.  

Please beware of such dealings. 

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Update on Crystal O'Connor, The Moxie Entrepreneur:

I decided to write the $574.19 owed on my financial books and move on from all contact with Crystal O'Connor. I received a notice I believe 3-weeks before my small claims hearing that it was set for October 9, 2015. However, due to living in Texas (over 900 miles from Iowa) I decided it just wasn't worth it in the end to continue this fight. I had taken on a full client load of really great clients, everything was looking good on the business side...I was just over it and I had moved on.

I learned some great lessons from working with Crystal. All my new clients MUST sign an agreement before working with me, and I now require deposits before ANY work can be done. Anyways, moving on....

So yesterday (Saturday, October 24, 2015) I received a completly random message from Crystal on my website. I finally blocked her from sending any future transmissions to my email. In a nutshell Crystal is upset because the work she never paid for is feature on my portfolio. I liked the work, she didn't pay...Heck, I might as well get something out of it.

Here is the FULL UN-EDITED (minus removing email addresses) correspondence between Crystal and I....

As always, please contact me if you have ANY questions on the emails.

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On Oct 24, 2015, at 5:04 PM, Squarespace <[email protected]> wrote:

I'm pretty much an open book, so attached you will find the raw, unedited PDF versions of Crystal O'Connor and I's email transactions. These emails are from the period of July 15, 2015 through July 20, 2015...The period that most of the communication took place.

I also went ahead and reattached the hours I tracked through the June 16, 2015 through July 10, 2015 so that you can see that my hours are not inflated.

P.S...Sorry for any mispellings in my previous threads as I am tryping this from my phone.

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On July 12th, 2014 I sent Crystal O'Connor an invoice for $574.19 for the period of June 16, 2015 through July 10, 2015. It was NOT UNTIL July 19, 2015 that Crystal O'Connor asked for a deatailed breakdown of her hours. This was 10 DAYS past the date the invoice was sent. On July 20, 2015 at the urging of my attorney I was told to send her the breakdown, which I complied with.

Note: The invoice is NOW ALMOST one-month past due. Not 10-days as she mentioned above.

When it come down to it...Crystal O'Connor did not pay her invoice in a timely matter, and when I had to let her know I had to hold on all future work until I received partial payment, payment, or an update on payment, she removed me from ALL applications. From there a termination of our agreement was sent to Crystal.

The has been no sabatage of her website on my end, as I didn't even have access to it once she removed me as a Wordpress Admin. I even emailed her on July 20, 2015 and told her how to fix the problem. I would be more than happy to show you that email.

Her full one-month of payment included the following (or as Crystal likes to say, my "inflated hours"):

Crystal kept pumping out the tasks, and I kept complying with what she wanted done/created.

As this point I have paid $95.00 to the Iowa Judical Branch Small Claimes Division of Polk County (court case #SCSC572734 if someone would like to look it up). The great thing about Iowa is that I do not have to be present for the court date. As long as I can prove that Crystal O'Connor owed the money and did not pay (through documents), they will make a decision. At that point it makes it easier to put a lean against property, ect. I have decided to just let the law of Iowa handled this case at this point.

As always, if anyone would like proof of anything I said above, I would be more than happy to send the information your way.

Warmest regards,

Brittany Burke

 I used Brittany's services from her website http://www.brittanyburkecreative.com/. This was not my first Virtual Assistant. I've worked with many over the years and have had excellent experiences. In fact I still use Cindi Houtz regularly and refer business to her all of the time. I used Brittany's services because my projects were growing and so was my team. I was HER client. Not the other way around. She has never used my services and it became more and more clear to me she didn't' know much about what I did. I not only paid her for the month of June but paid her $22 an hour without asking her to break down each task for time. I gave her the benefit of the doubt. There were many red flags that went up while working with her in the month of June. I continued for the month of July because I believe in giving people a chance. I had hoped that she would become more familiar with the aim and scope of my projects and overall goals. I did not give Brittany as much work to do in July after having a conversation with her regarding my overall scope. she asked questions she should already have known by this point. She did not have a handle on my business and what I did. This surprised and concerned me. So when she submitted her invoice (without details of time for each task) for the month for July I was concerned and surprised with the amount. I couldn't help feel they inflated. She had told me she was in New York on vacation. There were several unfinished pieces and she'd still done NO marketing yet at this point. I requested her to provide me with a breakdown of the time of each task. Most VA's will do this without a problem. She refused and became very upset with me. I asked again. She refused. I asked her again (3rd time). She became irrate. This was the final red flag for me. I was fair.

I had paid her well in June but I chose at this moment of refusal of hers to remove her from my websites as admin which meant I changed passwords so she could no longer enter my site util she provided me with my fair request and we resolve the matter. Her refusal and demand was enough to throw up yet another red flag. This angered her. She then went on to write obscene ramblings on my amazon author page and podcast page in iTunes in an attempt to defame me. Her anger seemed out of control and extremely unprofessional. I even wondered if she may be intoxicated. I was shocked at the level she was taking it because not only was I WILLING to pay her as I did the month before but I was requesting a very common and fair statement of work from her. It became clear to me my hunch was spot on..... That in fact her billable hours and time spent on tasks ....were not properly documented like they should have been. At one point she reported via email that she would rather just "make sure that no other VA worked with me in the future than to have me pay her." I wasn't sure what that meant but could only guess was another threat to cause more problems then to just provide me what I requested. Her threats continued via email to report me to this website and others. It made no sense to me until I remembered she had worked for an attorney for a short time prior and thought playing the game of threats and legal action would work in gaining the money she was looking for at $22 an hour.

A growing hunch of her inflated hours continued and became unsettling. What she does not realize is that she has now tarnished her reputation with not only me but others I teach about online business as well as hundreds of my colleagues. She has finally and just recently supplied me with her hours and the vague and confusing report I requested and we are going through a discovery of what she's supplied us. She continues to send several emails a day with more threats to contact others. The invoice is 10 days old at this point. Not 30 or 60...or 90. It's only been 10 days. The details in which she supplied are in question and I'm having two other VA's give me their opinions of the report. I've told Brittany that even though we are going through a discovery process with her hours and work I would pay her when we come to a reasonable conclusion to her hours. It appears as we have been looking that most of what she charged per hour were for her mistakes and misspellings. My gut told me this in June. I saw many misspellings and mistakes that required my time to go over and send back to her. Each time she fixed her errors she would charge me at $22 an hour.

I have a very low tolerance for vindictive, destructive behavior that seems more interested in the damaging of relationships than simply providing quality, honest work and service. I work hard to surround myself with those of high integrity because my client service is THE most important asepct of what I provide. This being said- the red flags proved accurate in Brittany's intital behavior and lack of quality with details. I'm only glad I did not continue on with her or worse- have her provide service to them through my company name. I understand that my prior experiences of excellent work provided by Cindi Houtz did in fact elevate my expectations. I am a fair and kind person however, I do have a business to run and that takes looking at many aspects of a persons (businesses) work and overall behavior. I know those that can work faster and not take advantage of me or my time while providing quality work. This is just factual on the basis that I've done work online for 5 years and worked with so many. I ALWAYS give others the benefit of the doubt and choose patience over scrutiny. However, business is business. At the end of the day I want results as I expect for my clients and even more importantly I expect behavior that is respectful and honest ....not toxic and demanding. Communication is also important and at one point in June I'd asked her if I could go in and fix a few spelling errors on a page she put together....she replied "it's too late that can't be changed now."

Another note: When I saw she lied in the first title of this post it only verified all that I've suspected since asking for her breakdown of hours to examine. She indicates others should not do business with me because I'm fraudulent on absolutely NO basis. She was NOT my client. I was her client. Those are very VERY different dynamics. She never had access to anything that would indicate her claim that I do anything fraudulent or misleading. This is a bold face lie. The fact that she is making false claims as this has me question her true motives. Does she want paid or does she want revenge? And if revenge is her objective...why? It does not seem logical however irrational people are everywhere. I felt a little like I was working with a scorned woman instead of a professional business person with a logical point of view whose aim was to grow her business. I have more than enough testimonies from clients AND VA's on my behalf. In fact, Michelle Nixon has submitted to this feed and has yet to be approved. I work very hard for my clients.... I cannot for the life of me imagine hurting a client or going after them like a vengeful troll looking to destroy their good name. It just makes no logical sense.

And the ridiculous emails and threats continue.  I sent Crystal an email today (7/24/2015) informing her that I was turning her invoice over to collections, as well as a confirmation email to my submission to the Iowa Attorney General. I received two phone calls promtly back...One of them Crystal left a voicemail saying that she would only pay if I removed the "lies" I was spreading around, or she was going to persue legal action. 

I will not bad mouth...I will just let the following emails in reponse to Crystal's voicemail be the deciding vote....

P.S...She has NEVER tried to pay me, or it would have been sent to my Paypal.

P.S.S. I have formal proof of these emails, should someone like me to send them their way.

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Here is the email that was sent to Crystal O'Connon on 7/20/2014

Subject: Billable Hours - Termination of Client